Alternatives to Record

Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes. Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities

The leading enterprise cloud native remote support platform embedded in ServiceNow Salesforce Tanium and more. Empower your IT Help Desk team and Contact Center to resolve 32% of issues on the first call. Agents can launch with a single click and multi-channel support. No downloads are required. ScreenMeet, which is browser-based, can be embedded into your existing CRM and ITSM. Your IT Help Desk and Contact Center will connect in seconds thanks to our global cloud infrastructure with low latency. Authentication in platforms like Salesforce or ServiceNow ensures that credentials adhere to strict internal password policies. It's also configurable so you can store data in the cloud in specific geographies. Enterprise-grade security -Built using Amazon Web Services (AWS), a leading cloud solution Data transmission: TLS/DTLS 1.2+ and AES-256 bit encryption -Authentication via Salesforce & ServiceNow to add security -Store data on your preferred cloud

ISL Light is a remote desktop software that is easy to use for security-conscious users. It offers great value-performance. ISL Light is a powerful tool for IT staff and support personnel to solve problems remotely via remote support, unattended access, or screen-sharing from mobile devices. It is cross-platform and provides 256-bit encrypted sessions, all the standard remote access features, as well as session recording, chat, videocall and multi-monitor support, file transfers, reporting, and many other important extras. Users can choose between cloud and on-premise services. ISL Online license doesn't limit the number or workstations of clients, users, and users you can support. It is a reliable, highly secure software that can be used in all industries, including banks, hospitals, government institutions, and insurances.

GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.

SolarWinds®, Dameware Remote Everywhere, (DRE), is a powerful remote support solution that allows IT professionals to quickly access any device or platform to resolve issues. It provides clear visibility and communication capabilities to quickly solve technical problems and delight end users. DRE is packed with powerful tools, reporting and session monitoring, but at a fraction of the cost of expensive, premium solutions.

The Best Alternative to TeamViewer for Remote Desktop control and Screen Sharing. Provide instant Attended or Unattended Remote Assistance to your teams or clients anywhere, at any time. Remote assistance Screen Sharing No connection client installation TLS encryption Customizable with your branding and logo Low subscription cost Download the free 15-day trial of TSplus Remote Support on our website.

VSight Remote is an industrial remote collaboration platform powered by Augmented Reality for remote service, maintenance, and training. It allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance and repair operations, audits, and remote training. Augmented Reality technology takes remote collaboration to another level. Annotate live video streams, pdf manuals, or images and visualize 3D objects in your real work environment. With VSight Remote, remote team members can work as if they are at the physical point of service. Experts can see what field workers see and guide with precise visual annotations like shapes, signs, arrows, and text that can be placed on the technicians' live stream view, on images, or pdf documents.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery. TSplus Remote Access: Remote desktop access Application delivery Secure connection from any device or browser Customizable web portal No Terminal Service CALs are required TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business. Get a free 15-day trial of any TSplus product!

Fullview empowers you to provide customer support that is seamless, scalable and personalized and is designed to revolutionize the workflows of support and success teams, as well as product teams and developers. The moment a customer experiences an issue, you can instantly see the complete user journey of that specific user, replay recent sessions, access their device and network information or start a live cobrowsing session with them. Fullview Replays allows you to jump to errors or specific events and it even includes privacy features that blur out sensitive information. Fullview Live lets you start cobrowsing sessions is seconds, without your users having to leave your product. You can highlight elements on their screen, click on elements or submit forms.

With the increase in mobile workforce, IT departments now have to provide remote support for employees across multiple locations. Remote Access connects teams. Remote Access allows you to easily deploy software updates, diagnose and solve IT problems, and collaborate with colleagues.

You can connect securely and easily to your user's device from anywhere. Remotely manage IT support for your users. Remote connectivity is available to save time, effort, money, and maximize your productivity. Your users can get reliable and quick remote support. Integrated in the Business Hub platform. Uses the same Avast agent. There is no need to install additional software. The Business Hub allows you to connect quickly to your Windows or Mac devices from anywhere there is an internet connection. A viewer allows you to quickly and efficiently assist your users in resolving issues in real time. View audit information to view session duration, session notes, and which admin connected to each device. Remotely connect to any Windows and Mac device to install new software, troubleshoot problems, switch users, etc. To quickly and efficiently troubleshoot and solve problems, send log files and get software updates.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Real-time visual support for customers and field teams helps you resolve issues faster. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. SnapSupport is constantly helping tech companies. Check out what our clients and partners have to say about the experience. SnapSupport is available to you. You can take your customer service and field support to the next level. Your field engineers will be able to fix problems quickly and avoid multiple trips. Assist them remotely when they have a problem. Automates and streamlines the inspection reporting process. For quick inspections, create checklists using our mobile or RealWear HMT-1 apps. With configurable checklists, you can speed up equipment maintenance. A mobile app that allows for self-support and visual support can increase customer satisfaction.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Interactive Remote Assistance with Augmented Reality. Access a remote user's smartphone camera to see the problems in their equipment, which can include servers and plant machinery. You can view the live camera stream from your remote client's smart glass or smartphone and instruct them directly from your desk. AR annotations allow your customer and you to add virtual information to the live stream. Other annotation tools can be used to draw or write on the screen. To provide remote assistance, you can communicate with your customer via text chat and VoIP. To capture a snapshot from the incoming camera stream, you can either document specific events or analyze an issue further. To explore, analyze, or discuss technical details of a particular situation in greater detail, freeze the incoming camera stream.

HPE MyRoom Visual Remote Guidance is a new way to collaborate. It combines the powerful features of MyRoom and wearable technology. MyRoom users have the ability to see what the wearable user sees, and can provide feedback, resolve issues, capture screens, and annotate. VRG allows you to stay productive and remote within your MyRoom environment. The MyRoom Assist plugin allows IT support staff to request remote control of a desktop. They can also share their desktops with others, grant remote control to other users in the room, and gather information. Available for MyRoom Premium. You'll make a great first impression whether your clients, partners, students, or colleagues are located across the street or around the world with HPE MyRoom. Choose the right subscription type for you. HPE MyRoom offers a variety features to help you have a successful meeting with customers, business partners, and customers.

AnyViewer is a safe and reliable remote access software for Windows. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. You won't regret it. Security can be a major concern for remote connection activity. AnyViewer uses Elliptic Curve Cryptography encryption (ECC), which protects your data from being leaked. AnyViewer is a strong technical tool that allows you to establish stable, fast remote connections from one computer to another or multiple computers at once with high image quality. The interface is intuitive and clear, making it easy to access remote computers. Remote desktop manager supports multiple languages and flexible connection methods.

In just a few moments, you can access and remotely control PCs or Servers. You can also launch a meeting. Supremo is compatible with UAC and supports Supremo console. Its intuitive interface makes it easy to use. Supremo is composed of a small executable that does not require routers or firewalls to be installed. Connect to a remote computer and transfer files with total security, thanks to the AES algorithm 256-bit and UAC compatibility. The client access requires the ID and dynamic password (or static, if set manually) to be entered. You don't need to be present in order to launch a remote session. Supremo can be activated automatically at the Windows startup on the remote PC. All subscribers can customize the software interface to include their own logo or brand and distribute it directly to their clients.

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

Support available 24/7. Customer expectations are changing. Live chat and co-browse can help you exceed them. Your agents can resolve complex customer support issues quickly and easily with co-browse and live chat. To increase conversion rates, reach out instantly and in real-time via web or mobile app. Our intelligent bots can answer common questions for your team instantly. With the power of live chat and co-browse, you can provide faster, more personalized assistance. Acquire's simple but powerful tools promote customer engagement and success.

HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. With HelpWire, IT support services become more streamlined, enhancing the productivity of customer support teams of all sizes. Technicians can instantly access their clients' Windows and MacOS computers, allowing for direct and timely issue resolution, negating the need for expensive and time-intensive on-site visits. Essential features: - Easy session initiation - Support for multiple workstations - Cross-platform connections - Multi-monitor viewing - Drag-and-drop file transfer - Integrated chat - Team invitations - Client directory

Fixzy connects homeowners, tenants, and occupants with maintenance and repair specialists immediately. Fixzy's web application uses powerful AR, AI, and cutting-edge computer vision to provide live video and interactive tools that are compatible with any mobile and desktop PC. Fixzy helps property stakeholders of all types solve problems quickly, reducing stress, damages, and onsite calls, wherever they may be. Fixzy's web app is free to download and allows technicians to remotely guide occupants using revolutionary augmented reality technology. Allow occupants to share detailed measurements and damage reports, and to analyse problems using computer vision. Live video sessions with us are a great way to show your occupants how experts can quickly guide them using remote features like pointers, live hand overlay, zoom in, translation, document sharing, zoom out, and tool kits.

Leading enterprises have found the #1 solution to securely access and support any device, anywhere in the globe. All in One Secure Remote Support Solution. BeyondTrust Remote Support (formerly Bomgar) allows you to support Windows, Mac OS, Linux, iOS and Android as well as peripherals using one secure tool. More devices, more platforms, more people, more locations. End-users and customers can get reliable, instant remote support from anywhere in the world. Focus on the problem, not the connection, and you can accomplish more. With seamless, high-quality remote assistance for all end-users, you can improve service levels and customer satisfaction. You can provide enterprise-grade, scalable support that keeps your business afloat, no matter if you're fixing a Linux server over the ocean or an iPhone in the middle of town.

Built for operational efficiency. Designed to encourage team collaboration. Viewabo helps you provide technical support faster and easier by turning your phone camera into your eyes. Connect with customers via SMS. Customers can click on the link and share their smartphone camera with you so that you can solve issues as if they were in your presence. Why tell customers to fix their problems when you can show it? During live video sessions, you can annotate the screen to show customers what to do. Freeze frame the video of the customer at any time for a clearer and more detailed view, making it easier to work together towards a resolution. Share how you support to save time. You can share recordings with other teams in a few clicks to achieve your goals more quickly. Viewabo remote visual assistance transforms frustrating customer experience into easier diagnosis and quicker resolutions using visual cues. This makes everyone's life easier than traditional support methods.

Beyond solving incidents, eliminate them proactively without affecting the end user. EV's remote support access and process automation solutions will allow support agents to have a comprehensive end-to end view of all IT Services from infrastructure to endpoints, while providing the capability to fix issues proactively. Support your users using the most powerful, secure remote access solution. No matter where your users are located, our advanced remote desktop technology will allow you to access their systems and users in seconds. Multi-machine screen monitoring allows you to monitor the screen activity of groups of computers and their health status. We support multiple platforms/systems via a variety of access protocols, including Citrix Terminal Services and Microsoft Terminal Services. Our system management allows you to support your users without having to interrupt them.

TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

The EVAN360 platform allows organizations the ability to create a support environment that employees can use to connect with their internal team members or existing contractors. Employee questions can be directed to the expert who can answer them right away. Simply put, EVAN360 connects people who have problems with people who have solutions.

Remote support, online meetings and demonstration tools that offer website integration, screen sharing and audio as well as desktop recording. Browser-based HTML5 viewer that doesn't require a download, provides Windows RDP support at lightning speed. It allows you to access and manage unattended computers.

Cloud Management Suite's Agentless Remote Control allows users to remotely manage any system in their organization using any browser. Agentless Remote Control can be accessed from any browser that supports HTML5 and is accessible to all devices, inside or outside of the user's network. Agentless Remote Control keeps track of all activity for security auditing purposes. Agentless Remote Control has chat and file transfer features.

You can add unlimited users, group them into groups, and remotely deploy, control, and access them all via the web console. Users can be granted remote access to RemotePC on other computers. You can add computers, group them into groups, or view the computers that you have accessed recently. Create new user accounts, group them into groups, grant access permissions, and more. Enter a shared session code to gain instant access to any computer. Remote access to computers can be gained from any location, at any time. RemotePC desktop or web dashboard allows you to reboot the remote computer in safe mode (for Windows) or normal mode. Remote access is protected with TLSv1.2/AES256 encryption. Option to create a unique Personal Key for computers. This acts as a secondary password. You can enable or disable the ability for users to transfer files between computers.

The IT Administrator can use the free Windows Admin Tools to help with their daily desktop management tasks. This windows tool allows for remote desktop connection, remote task manager, software inventory, remote restart, wake on LAN tool and system inventory tool, perform group policy update, hard disk space monitor, remote command prompt, remote device manager, local users/groups list, network share browser, join/unjoin computer, currently logged on user, laptop battery power monitor from one console. This tool allows remote control of windows computers and remote troubleshooting. It doesn't require agents to be installed on remote computers in order to establish a remote desktop connection. This tool can also be used to share files between them. It is a client for Windows RDP. This tool allows you to see the installed software along with details such as Software Name, Version and Manufacturer.

Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster.

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

ITmanager.net offers the best enterprise server and network management service. Monitor and manage your critical IT servers anywhere. Supported across all desktops, Apple Watch and devices. ITmanager.net allows you to manage Windows Exchange servers on any mobile or desktop device. You can also add or remove email address from distribution groups and mailboxes. You can also change the user mailbox and view mailbox sizes. You can also set send, receive, and warning quotas. You can also disable or enable both the out-of office auto-reply as well as message forwarding. You can also view message queues and remove messages with NDRs.

We are small potatoes at CT-Assist. We are small compared to our competitors and that is okay. We don't have the big development team, support staff or the million-dollar budget. We do have a great product. We want to create a community of end-users. The CT-Assist will be more useful if there are more people and businesses using it. We can only improve and add valuable features through extensive real-world use. CT-Assist is a remote support service that provides quick and easy support for your clients. CT-Instant Support is a single, downloadable exe file that makes it easy for the end user initiate remote support connections. It can be downloaded straight or placed on the user's desktop for a simple double-click start up. CT-Instant Support was specifically designed for kiosks and POS systems that don't require keyboards.

Rapidly provisioning Just-In Time privilege elevation across your entire staff. Workstations and servers can be managed and onboarded via an easy-to-use portal. Through thread and behavioral analysis, identify and prevent malware attacks and data breaches by revealing risky users and assets. By elevating apps - not users. Save time and money by delegating privileges according to the user or group. There's an appropriate method of elevation for every user, whether it's a developer within the IT department, or a tech novice in HR, to service your endpoints. Admin By Request comes with all features and can be customized to meet the needs of users or groups.

Remote access for privileged sessions secured Remote connections that grant privileged access to business systems can be centralized, secured, and managed by us. An exclusive privileged session management solution for enterprises. Businesses need to allow privileged access to their critical systems to the right employees regardless of where they are located and what time they require access. Remote privileged users have to be granted such access poses a security and privacy risk. Legacy solutions such as VPNs are often inflexible, making it difficult for businesses to keep their data private. Modern enterprises require a solution that allows direct access to all components of the infrastructure across public and private clouds. It also monitors and records all actions and provides real-time control over privileged sessions. ManageEngine Access Manager Plus, a web-based software for managing privileged sessions, is available.

Dualmon provides secure, affordable, and fast remote access for small and medium-sized businesses. Dualmon Remote Access is available both online and on-premises. It offers unlimited remote assistance deployments. Dualmon Remote Access' key functions and capabilities include remote printing, file transfers, user management, computer diagnostics and screen blanking. It also allows for session recording and usage reporting.

CentreStack increases workforce mobility by allowing file sharing via cloud and mobile access. However, security permissions are maintained and users have the same experience as file servers. Active Directory and permissions inherit allow for the best integration of existing IT infrastructure's cloud security with cloud mobility. CentreStack improves file servers to allow mobile workers to collaborate and be productive. This includes those who use smartphones and media tablets in addition to their PCs. CentreStack can either improve an existing file server to allow mobile access, or it can migrate existing data and security permissions into a user-defined cloud. The product's goal is to provide a familiar file server experience that allows for greater usability, security, compliance, and data control. Enterprises have the option to preserve their security and compliance by keeping their data on-premise without cloud replication.

You can connect to a computer remotely from anywhere in the world, whether you are at the other end of your office or halfway around the globe. AnyDesk provides secure and reliable remote desktop connections to IT professionals and individuals on the go. AnyDesk is compatible with all operating systems and devices: Windows, macOS iOS, Android Linux, FreeBSD, Linux and Raspberry Pi. You can collaborate and communicate easily, regardless of whether you are holding online meetings or presentations or working on the exact same document from another part of the world. To transfer files between computers, simply copy and paste or use a new transfer tab. Installation and administrative privileges are not required. Just download the 3MB file, and you're good to go. Are you traveling and need unattended access? You can install the AnyDesk user interface and set a password. To give your customers a consistent experience with your brand, customize the AnyDesk user interface.

A small app can be downloaded by your customer to start a support session. No pre-installation required. Instant access to their computer will be granted. After your remote support session ends, you will only be able to access their computer if you are invited. Your clients will enjoy complete privacy and peace-of-mind. Are you not there? Customers have 12 hours to connect, and the computer can be left unattended. You can also receive an SMS to let you know that your customer has waited. You can choose your customer from a list to access their computer at any time. For unattended remote access, you will need to obtain permission from your customer. You can then access their computer again and another time. You can leave a message for your customer, ask for a referral to someone on your team, and connect automatically when you sign in. You can view and control the computer of your customer as if it were yours.

11Sight is a customer engagement platform powered by AI that specializes in inbound video chats and communication solutions. It helps businesses improve their revenue generation strategies through streamlining customer interactions. 11Sight integrates seamlessly with different CRM systems to provide efficient leads management and automated CRM updates. This integration allows for the up-to date customer data to be maintained and increases sales team efficiency. 11Sight, unlike traditional video conferencing, offers a one-click video calling functionality. This allows instant customer connections, without the need for complex setups or downloads. It is designed for efficiency in sales and customer service. 11Sight has tools for B2B or B2C lead generation. These include AI lead qualification, lead capture video calls and lead capture features. These tools can help identify and convert qualified leads more efficiently.

The cloud software Getscreen.me allows you to connect to your desktop from anywhere via a direct link through your browser. The quick support function allows you to quickly connect to the user's computer in order to help him solve a problem. You can set up permanent access if you need to connect often. This saves time and allows you to call customers or ask questions in the chat window. If you have a large company, you can create teams and work together under the same account. Getscreen.me is completely safe. The service uses the HTTPS protocol which includes AES encryption. We use algorithms to detect and block attempts to match passwords and one-time links. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.

They are your back. We have your back. Customers around the globe can get real-time support and service. Reduce call times, speed up resolutions, and lower overall costs. Cisco Webex Support will exceed your expectations. Remote technical support via a dynamic platform. Remote support available around the clock and across the globe. Being there for your customers is key to growing your business. You can build your business with exceptional service that is available from anywhere. There's no waiting. Fewer frustrations. Happier customers. Your customers will be happier if they can access help via your product, your website, or email. They will be automatically routed and queued to ensure they get the help they need quickly and get back at work. An all-star team will have a powerful toolbox. Give your reps the tools they need in order to shine. Support up to five customers at once, work across platforms, and jump firewalls in a flash.

RemoteSpark allows remote workers the ability to establish secure video and audio calls with subject matter experts, when they need assistance solving complex problems. RemoteSpark allows remote workers to see what the expert sees and can use holographic assets for support. All this while keeping the user's head up and hands-free. RemoteSpark has the lowest internet bandwidth requirements of any augmented-reality communications platform. RemoteSpark is ideal for remote locations. Voice and video calls can be made using a minimum speed of 256kbps, which includes 3D holograms and IoT integrations. You can make reliable calls while connected to a mobile hotspot. All communications and assets are encrypted at rest and in transit to ensure that they meet or exceed the highest security standards. On-premise cloud computing options can be used to meet a variety of data governance needs. They can also operate fully air-gapped.

Connect securely to any platform, device, or network. No matter what industry, most network data breaches are caused by unsecured remote access points. Impero Connect's security features are built from the ground up to exceed compliance and security standards. They can also be customized to meet your business's specific needs. Multiple remote access points can be costly and increase your network vulnerability. Impero Connect consolidates access to support devices and end users across your network as well as the Internet. Multi-factor authentication and customisable security credentials give you one tool for accessing internal and external resources. Our broad platform support allows for fast, flexible access via a single interface.

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.