Admin By Request Endpoint Privilege Management Reviews

Summary: Having reviewed other solutions, this is the only one I'd recommend for it's ease of use, flexibility, and feature set. Admin By Request is the standard by which the competition is compared

Positive: Breadth of functionality - this app was clearly made by folks who have encountered the struggles with admin access in a real world enterprise setting, and it shows. The ease of setup and configuration are common-sense. It's incredibly configurable!

Negative: Sometimes there are issues with the app detecting someone is in an admin group already, and puts them into the "Red Icon" mode, despite them not having admin privileges. Usually fixed with an uninstall/reinstall, but haven't been able to find a root cause

Summary: Overall, I've had a great experience with this app. I'd strongly recommend it to other administrators; it can make your work much easier.

Positive: I appreciate the customer service and the product. The application is very easy to use and has done the job well.

Negative: The app been working great without any issue. i dont have any problem with it.

Summary: Efficiently cuts local admin risks while reducing helpdesk support tickets. Normally, ripping away admin rights causes hassles, but we were able to do it in a week. Aside from a slight learning curve during the initial policy tuning phase and some minor dashboard clutter, the platform delivers exactly what was promised.

Positive: Easy to audit
Small learning curve for users
Works reliably across Windows and macOS
The ability to pre-approve a Vendor is very helpful

Negative: Policy "tuning" can be tricky
Admin console clunky

Summary: We've utilized Admin By Request for about 3 years now. I've been managing the Esports equipment for about 4. Before ABR, it was a nightmare of me working weekends or late nights to ensure our Esports matches went smoothly.
Since utilizing ABR for our needs, the Esports freedom with safeguards and boundaries has been great. Allowing the users in the labs to install software updates, being able to monitor what is being installed on machines, and enabling guided access for users to ensure their sessions are productive have been huge positives for us as our IT staff is small (4 people on site).

Positive: Users being able to request administrative elevation remotely when a game patch or new content pack needs installed has helped us immensely with weekend matches when on-site staff support is unavailable.
Whitelisting anti cheat software and other crucial game services that are required to run has been a huge help. The inventory management aspects of ABR have been great, and I'm just starting to scratch the surface with their Remote Access tools. Great product, great support.

Negative: I wish we could archive existing assets for long-term record keeping.
Maybe I'm missing it but when I've had to take units out of service, being able to archive the record of that machine instead of deleting the entry while freeing up a license would make my audit paperwork much easier.

Summary: Easy product to install and work with. Customer support is excellent. Allowed us to be more secure without upsetting the users (too much).

Positive: Easy install (via Intune). Just works; have never had an issue with it. It is the perfect solution to stop allowing your users to be a Local Admin all day, every day. They only get Admin when the NEED it. It's good balance of security and being able to do your job.

Negative: We have not had any issues with this product. It just works.

Summary: Overall, we are happy with the product and can recommend it to others. We have recently rolled out to the student machines as well along with staff.

Positive: - Easy to set up
- Easy to configure
- Integrates with teams
- Helps automate the process
- Has a mobile app as well which is very handy

Negative: - Sometimes, some applications do not trigger the alert
- limited integrations

Summary: Overall this tool has helped our organization move into a far more secure and functional state. It's easy enough for our users to interact with.

Positive: Admin By Request allowed us to finally solve the problem of local admin access on our campus without the need to expand our team to support the influx of requests.

Negative: Mac support is functional, but is more limited than Windows functionality.

Summary: Works exactly as we were expecting. Allows us to lock down domain machines with zero trust and no local admin rights while also allowing advanced users the ability to get their work done without creating endless support requests.

Positive: Avoids unnecessary support tickets for standard UAC elevation. Automate normal tasks, and allow full admin sessions when necessary. No more heartburn over the unknown number of domain machines with local admin rights.

Negative: 25 Free lifetime licenses don't transfer once you purchase additional licenses. Would be nice if they were still available.

Summary: Great product, just would be nice to have autonomy when it comes to license adjustments. Overall a good product though.

Positive: It gives us a view into who is elevating and when. The sub-settings allow us to set a different set of rules based on the user role.

Negative: If you go over your license count, there is no grace period, anything over is unlicensed and activity is hidden in the portal. It would be helpful to be able to add licenses directly in the Admin Portal.