Admin By Request Endpoint Privilege Management Reviews

Summary: We've utilized Admin By Request for about 3 years now. I've been managing the Esports equipment for about 4. Before ABR, it was a nightmare of me working weekends or late nights to ensure our Esports matches went smoothly.
Since utilizing ABR for our needs, the Esports freedom with safeguards and boundaries has been great. Allowing the users in the labs to install software updates, being able to monitor what is being installed on machines, and enabling guided access for users to ensure their sessions are productive have been huge positives for us as our IT staff is small (4 people on site).

Positive: Users being able to request administrative elevation remotely when a game patch or new content pack needs installed has helped us immensely with weekend matches when on-site staff support is unavailable.
Whitelisting anti cheat software and other crucial game services that are required to run has been a huge help. The inventory management aspects of ABR have been great, and I'm just starting to scratch the surface with their Remote Access tools. Great product, great support.

Negative: I wish we could archive existing assets for long-term record keeping.
Maybe I'm missing it but when I've had to take units out of service, being able to archive the record of that machine instead of deleting the entry while freeing up a license would make my audit paperwork much easier.

Summary: Easy product to install and work with. Customer support is excellent. Allowed us to be more secure without upsetting the users (too much).

Positive: Easy install (via Intune). Just works; have never had an issue with it. It is the perfect solution to stop allowing your users to be a Local Admin all day, every day. They only get Admin when the NEED it. It's good balance of security and being able to do your job.

Negative: We have not had any issues with this product. It just works.

Summary: Overall, we are happy with the product and can recommend it to others. We have recently rolled out to the student machines as well along with staff.

Positive: - Easy to set up
- Easy to configure
- Integrates with teams
- Helps automate the process
- Has a mobile app as well which is very handy

Negative: - Sometimes, some applications do not trigger the alert
- limited integrations

Summary: Great product, just would be nice to have autonomy when it comes to license adjustments. Overall a good product though.

Positive: It gives us a view into who is elevating and when. The sub-settings allow us to set a different set of rules based on the user role.

Negative: If you go over your license count, there is no grace period, anything over is unlicensed and activity is hidden in the portal. It would be helpful to be able to add licenses directly in the Admin Portal.