SnapSupport Description

Real-time visual support for customers and field teams helps you resolve issues faster. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. SnapSupport is constantly helping tech companies. Check out what our clients and partners have to say about the experience. SnapSupport is available to you. You can take your customer service and field support to the next level. Your field engineers will be able to fix problems quickly and avoid multiple trips. Assist them remotely when they have a problem. Automates and streamlines the inspection reporting process. For quick inspections, create checklists using our mobile or RealWear HMT-1 apps. With configurable checklists, you can speed up equipment maintenance. A mobile app that allows for self-support and visual support can increase customer satisfaction.

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Company Details

Company:
SnapSupport
Year Founded:
2017
Headquarters:
United States
Website:
snapsupport.io
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Videos
Customer Support
24/7 Live Support
Online

SnapSupport Features and Options

Equipment Maintenance Software

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Field Service Management Software

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Tradesman Job Management Software

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking