11Sight Description
11Sight is an AI-driven customer engagement platform that equips businesses in automotive and hospitality with always-available AI Agents. These digital agents work around the clock to act as service reps, front desk concierges, sales assistants, and outbound communicators—handling everything from appointment booking to proactive customer outreach. Customers experience faster responses, accurate routing, and immediate assistance through chat, video, or kiosks, while businesses save time and resources. The outbound agent is especially valuable for dealerships and service providers, sending reminders, alerts, and notices that keep clients engaged and reduce missed appointments. Hotels and hospitality providers can elevate guest check-ins by combining kiosks with instant escalation to live agents when needed. 11Sight also integrates seamlessly into existing operations, ensuring smoother workflows across multiple channels. Clients have reported doubled revenue, reduced no-shows, and significant boosts in customer satisfaction after deploying 11Sight AI Agents. By blending automation, AI intelligence, and omnichannel support, 11Sight empowers revenue teams to generate more pipeline and deliver white-glove service at scale.
11Sight Alternatives
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Phonexa is an enterprise-grade marketing automation platform that unifies lead management, call tracking, pay-per-call campaigns, email, SMS, accounting, compliance, and more. Designed for performance marketers and enterprise brands, Phonexa streamlines how businesses capture, manage, validate, and distribute leads and calls at scale.
At the core of Phonexa’s ecosystem are LMS Sync for intelligent lead management and lead distribution and Call Logic for advanced call tracking, routing, and pay-per-call campaigns. Each solution is enhanced by automation, real-time analytics, and data-driven decision-making, ensuring every lead and call delivers measurable impact and higher ROI.
Serving industries like finance, insurance, and home services, Phonexa empowers brands and performance marketers with complete visibility, fraud protection, and compliance management at scale. Its intelligent lead distribution and AI-driven Call Agents enable marketers to convert more qualified leads and achieve measurable business growth.
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Qualified
Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. With the Pipeline Cloud, Qualified helps leading B2B companies like Autodesk, GE Healthcare, and VMWare tap into their greatest asset — their website — to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers to generate pipeline, faster.
Conversations:
Qualified Conversations is the B2B conversational sales and marketing solution that allows sales teams to turn valuable website visitors into instant pipeline by avoiding form fills and qualifying them through real-time voice, video, and chat conversations.
Signals:
Qualified Signals is the account-based buyer intent solution that delivers more pipeline by identifying buyer interest and intent that enables sales and marketing teams to build targeted account lists based on high intent, reach out to the right prospect at the right time, and personalize their outreach through sales engagement, marketing campaigns, and conversations.
Piper is an AI SDR designed to automate your inbound pipeline generation.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Pricing
Pricing Starts At:
$24 per month
Free Trial:
Yes
Company Details
Company:
11Sight
Year Founded:
2016
Headquarters:
United States
Website:
11sight.com
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support
11Sight Features and Options
Video Conferencing Software
Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Conversational Marketing Platform
Appointment Scheduling
Human Handover
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Video Chat
Lead Capture Software
Dashboard
Data Extraction
Lead Notifications
Lead Qualification
Online Forms
Lead Generation Software
Contact Import/Export
Lead Capture
Visitor Identification
Sales Engagement Software
CRM Integration
Reporting / Analytics
Sales Automation
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