Dameware Remote Support Description
Remote IT administration and management software allows you to remotely control Windows, Mac OS X and Linux computers. This makes it possible to quickly support thousands of users without ever leaving your desk. Dameware provides remote assistance that includes remote desktop control and remote administration of Windows tasks from a single central console.
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ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
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Pricing
Pricing Starts At:
$407.00/install
Pricing Information:
No monthly fees, connect to unlimited end devices.
Free Trial:
Yes
Integrations
Company Details
Company:
SolarWinds
Year Founded:
2000
Headquarters:
United States
Website:
www.solarwinds.com/remote-support-software
Media
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Product Details
Platforms
Windows
iPhone App
iPad App
Android App
Types of Training
Training Docs
Webinars
Customer Support
Live Rep (24/7)
Dameware Remote Support Features and Options
Remote Support Software
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop Software
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Dameware Remote Support Lists
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