BeyondTrust Remote Support Description

Leading enterprises have found the #1 solution to securely access and support any device, anywhere in the globe. All in One Secure Remote Support Solution. BeyondTrust Remote Support (formerly Bomgar) allows you to support Windows, Mac OS, Linux, iOS and Android as well as peripherals using one secure tool. More devices, more platforms, more people, more locations. End-users and customers can get reliable, instant remote support from anywhere in the world. Focus on the problem, not the connection, and you can accomplish more. With seamless, high-quality remote assistance for all end-users, you can improve service levels and customer satisfaction. You can provide enterprise-grade, scalable support that keeps your business afloat, no matter if you're fixing a Linux server over the ocean or an iPhone in the middle of town.

Pricing

Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
BeyondTrust
Year Founded:
1985
Headquarters:
United States
Website:
www.beyondtrust.com/remote-support

Media

Play Video BeyondTrust Remote Support Screenshot 1 BeyondTrust Remote Support Screenshot 2
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Product Details

Platforms
Windows
Mac
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
Online

BeyondTrust Remote Support Features and Options

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop Software

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

BeyondTrust Remote Support User Reviews

Write a Review
  • Name: Sakshi S.
    Job Title: Inside Sales Representative
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Empowering secure & efficient remote assistance

    Date: Jan 23 2024

    Summary: It provides a secure & feature rich solution for IT support teams. Its compatibility, security measures, & auditing capabilities make it a reliable choice for organizations prioritizing efficient & secure remote assistance.

    Positive: BeyondTrust supports various operating systems, ensuring compatibility with diverse IT environments & allowing support for users on different platform.

    Negative: While offering powerful features, the cost of implementation might be a factor for smaller businesses or those with budget constraints.

    Read More...
  • Name: Ayush G.
    Job Title: C Parts Expert
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Seamless support connectivity with BeyondTrust Remote support

    Date: Jan 12 2024

    Summary: Engaging with BeyondTrust remote support has been game changer in my support interactions. The intuitive interface caters to both agents & end user with robust security measures.

    Positive: It offers seamless & hassle free connection, ensuring a quick & efficient resolution to issues. Also security is a priority with Beyond trust providing a secure environment for remote support sessions, which instills confidence in the protection of sensitive data.

    Negative: Striking the right balance between providing flexibility & keeping the customization process straightforward could have enhanced overall user experience in my opinion.

    Read More...