Alternatives to Qfiniti

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

AgentTime™, a call center scheduling software, is an affordable and easy-to-use solution for managing call center workforce. Our AgentTime software allows you to import call volume forecasts as well as average call lengths per time period. AgentTime will generate optimal weekly schedules to your agent groups. AgentTime's call center scheduling software also includes Portage's powerful call center designer and SimACD call centre staffing software. These modules allow you to calculate the optimal agent levels for your workweeks. Call Center Designer uses established Erlang-C formulas to predict your staffing needs and other performance statistics for each period of your workday. SimACD refines these calculations, allowing you to try out different numbers in a computer-simulated automated call distributor (ACD), before creating your schedule. You can create weekly schedules using our intuitive user interface.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Increase employee engagement and contact center productivity while reducing costs. Aspect Workforce Management (formerly Alvaria Workforce & Aspect Workforce Management), gives your organization the tools it needs to maximize efficiency, monitor and improve agent performance, and reduce turnover. The WEM Suite builds on our market-leading workforce-optimization capabilities by adding employee-centric agent-experience capabilities such as game-based mechanics. This combination creates the most powerful and comprehensive workforce engagement solution on the market. Aspect Workforce will help you get the most out of your contact center, whether your team works on-site, remotely, on-the-go, or from home. Choose the tools that you need from our WEM Portfolio and start achieving better customer experiences, high-quality interactions with customers and more engaged agents – all at a lower cost.

Empower Customer Service Agents, Quality Managers, and Contact Center Managers to manage customer experience with a single platform that is built around flexible scorecards that adapts to the changing needs of your company. This platform allows you to make decisions about the best place to put your quality management resources. With dashboards that give you immediate feedback, engage and upskill your agents. To fill knowledge gaps, provide targeted training and coaching with a full-service LMS. Our team has a wealth of experience and continues to provide innovative quality management solutions. We are sensitive to your needs and can provide solutions that address the changing landscape of customer service. Scorebuddy brings about measurable and positive changes in contact centers around the world. Scorebuddy will need your contact information to contact you about our products or services.

Multicloud contact center solutions allow you to choose any cloud. You can create personalized customer experiences at scale. Global enterprise contact centers require complex requirements, from flexible deployment options to the most up-to-date communication channels. Genesys Engage is the contact center software of choice for global brands that require sophistication and scale. Genesys Engage is a fully-featured omnichannel engagement platform that supports larger digital transformation projects. It gives you a competitive advantage in today's market. Genesys Engage is what you can do. Unify all digital and voice channels, self-service, and inbound and outside interactions. You will have the foundation to create personalized, holistic experiences for your customers. For better results, match the right resource with the right customer. Enterprise routing is best-in-class and makes the most of both automated and assisted engagements.

Our cloud-based contact centre solution allows companies to reach millions of customers through interactive text and voice. Our highly customizable solution features an intuitive, user-friendly interface that allows clients to quickly design and implement sophisticated communication strategies. Our clients benefit from our ability to automate business processes, such as sales and marketing, scheduling, payments processing, and announcements.

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

NICE Workforce Management is the industry's best workforce management software solution. This solution delivers the most accurate and actionable forecasts and schedules in the industry. It helps businesses reduce labor costs and achieve their goals through its patented forecasting algorithms. NICE WFM can help you reduce headcount, simplify long-term planning and improve agent engagement. It also helps you increase workforce efficiency.

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

To achieve your business goals you must ensure that your call center agents and managers are aligned. With Aspect Performance you can calculate historical and real-time metric and present them to each user in a way that is most useful for their role. This allows employees to understand what they need to do to improve or where targeted coaching would be most beneficial to ensure goals are achieved. Use pre-built dashboards, reports and KPIs for a detailed view of how resources are performing in relation to operational and strategic objectives. Visualize data using interactive heatmaps, charts and graphs to help you identify the root cause of performance issues. Give supervisors in call centers the information they need to better understand agent deficiencies, and give them the tools to automate and ad-hoc coach agents.

It's more than knowing when to talk to customers. It's about communicating in a digital, multi-device, multichannel world. This will allow for personalized engagement and meaningful interaction. We have the customer experience team, tools, and the resources to provide the best customer experience, regardless of the medium or message. Your brand is represented seamlessly. Every interaction with customers is powered by data, with analytics at its core. Our contextual platform is responsive and contextual, which results in customers achieving greater lifetime value. Machine learning and algorithmic techniques are used to personalize, call center fraud prevention, gaming, customer intelligence, marketing, content intelligence, digital concierge and overall engagement. Clients can access drill-down dashboards to unlock their insights and work together in an analytics playground to help drive strategy.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Our software allows contact center staff to make changes to CallTaker skills configurations without having the need to rely on other support organizations. It allows you to monitor, track and manage Call Taker availability in real-time. Contact center operations have the ability to deal with unexpected Call Volume Fluctuations and Arrival Patterns. Facilitates future scheduling of recurring projects and initiatives. Allows temporary management of Call Taker "On Phone" availability schedules. Operation allows temporary adjustments to Call Taker skills configurations with no IT assistance. All temporary changes to Call Taker skill configurations are automatically rolled back.

Engaging customers in today's digital world requires a single, consistent experience across all channels they use to communicate with you. Delivering seamless service has never been easier, from calls and emails to chat and social media messaging. IFS Customer Engagement software solutions allow businesses to provide faster and more efficient service regardless of the channel. Support staff can deliver fast service, regardless of how complex the request is, by combining an Omni-channel contact center and CRM in one configurable, AI-powered agent desk. Your agents can seamlessly engage customers by combining disparate customer data from multiple systems. This will allow them to bank productivity gains and enable seamless customer service. Excellence in customer service is essential to win in the service market. What does it take to modernize a contact center and provide smart self-service?

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

ICR Evolution offers a solution for every customer, no matter if you are a SMB, FTSE100, a financial services or utilities business, or if you have 10 or 600 agents. Our scripting and templating tools allow you to provide unified communications and reduce contact propensity. Our software is so simple to use that you will not only reduce agent burnout but also have more time to complete customer assessment and prevent repeat contacts. The ICR software offers several dialing modes (predictive. progressive. preview and agentless), which allows you to choose the most appropriate option for each of your telesales campaign. The evolution software will take care of everything else. Your agents only need to focus on collecting the money.

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

With our flexible and scalable solutions, our customers find new ways to reduce call center costs, maximize revenue, minimize compliance risk, and increase revenue. We transform unstructured call data using AI, Natural Language Processing, Intelligence Tools and other tools for analysis. Every sales, service, and marketing conversation can help you make better business decisions. Voice Analytics software allows you to transcribe calls from contact centers and organize the data to gain actionable insights. Natural language processing (NLP) is used to automatically transcribe recordings. Our industry-leading query tool allows you to analyze, inspect, and categorize calls. Redact sensitive data PCI / PII from audio and transcript automatically. Includes 40 paralinguistic metrics like silence, overtalk and dynamism & emotion. Machine learning can detect and predict complex behavior with high accuracy. For a complete view of customer interactions, analyze chat, email and CRM data.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Customers and members can call to speak to a live person when they need immediate assistance. IQService is a solution community banks and credit unions use for automating, tracking, and documenting customer interactions from both the branch and the contact center. IQService is a memory resident toolbar which allows you to access each feature in just a few mouse clicks. This software is extremely easy to use, according to our customers. It is non-intrusive to the call process but allows branch associates and contact center staff to quickly answer complex customer questions. NO Clicks allows you to view a comprehensive view of customer balances, service and overall relationship. It's right there on the toolbar. IQService is a core banking system integration provider. You may be using Finastra, Jack Henry, FIS or FIS. IQService integrates into the core banking application to automate the call research process and document every inbound call.

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

ARKIS is a platform designed to solve the 4 most common contact center problems and improve agent performance.

Customizable voice analysis triggers will ensure that you never become one of these people. We've made spotting them and notifying the right person in your company easier. Over 53% UK consumers display at least one vulnerability characteristic. In the second half 2021, 91% of customers said that they had a poorer CX with contact centers. Focus on things that will drive uplift quicker and understand what agents should say to achieve more positive outcomes for the customer. Set up custom rules to alert the right person at every critical moment based on data points in the platform. Even those that you provide. You can easily keep track of the performance of your agents based on metrics that are important to you.

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

Learning Objects, the Cloud platform that allows for you to create your very own training environment, is called Learning Objects. Video on demand, videoconferencing room and documentary, refresher courses, regulated and unregulated training, provision certificates and student communities, as well as video on demand. Our solution, which is entirely in Italian and was developed in Italy for companies and associations, training institutions, and other organizations, integrates with zoom, webex, woocommerce, WordPress, and woocommerce. The Qltech approach to digital market is distinguished by the convergence of transversal technical, technological, informational, and strategic skills. We are both a digital marketing agency as well as a software house. We develop innovative and technologically advanced marketing projects to help you grow your business. Data management, customer Intelligence insight, artificial intelligence marketing, digital strategy, customer interaction solutions.

The Nowtis Suite is an evolving ERP solution for customer relations. It can produce and monitor all of your campaigns. The Nowtis Suite allows you to manage all types of campaigns and connect your contact center with other software tools within your company. You can manage all your interactions with prospects and customers from one place, whether they are multi-site, multichannel, multi-campaign or multi-advertiser managers. You can manage your mass mailings via fax, email, or SMS and send them whenever you like. Complete statistics: open rate, read rate, click rate, erroneous emails, faxes, or cell phone numbers. Integrate customer/prospect files and launch checkouts manually or automatically in creation mode or update mode in CSV or Excel formats. Integration of data files automatically via email, FTP, web service or manual in real-time. You can choose to extract manually in real-time or automatically by FTP, email, or both depending on your parameters and the fully configurable extraction masks.

Customers want to be able to communicate with you via phone, chat, or online. Your contact center must be able to accommodate every customer's preferred communication medium. Cloud-based Contact Center as a Service (CCaaS), gives agents the power and flexibility they need to meet customers at their level. It also saves money on hardware and operating costs. CCaaS, an omnichannel customer service solution, is offered as a Windstream Enterprise service. CCaaS is built on our robust Unified Communications as a Service technology. It seamlessly integrates key contact centers communication types such as voice call, webchat and text messaging with omnichannel route to ensure customers can connect in the most convenient way. CCaaS also includes call management and measurement tools that help optimize agent handling and drive first-call resolution.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.