Parcel Tracker Mailroom Reviews

Summary: The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.

Positive: It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.

Negative: It would be useful to have a product roadmap showing new features.

Summary: I use the app as part of my job where we keep track of parcel ins and outs and it’s good for what we use it for.

Positive: - Easy to use.
- Easy to navigate through the app.
- Makes the scanning of parcels in and out easier for my job.

Negative: - App can be very slow but not too slow.
- Also lags an awful lot but it’s bearable.

Summary: Overall, I would certainly recommend using Parcel Tracker to people in any industry. I believe time is money, and PT will save you loads of time!

Positive: Sped up everything about tracking and collecting my packages. No longer had to go through the pains of manually tracking, just scan and go!

Negative: Some confusing user interface points that seem to be being addressed :)

Summary: Very positive, will recommend to property managers in residential and beyond. It's a plug and play solution which we'll continue using and saving time for our facilities teams.

Positive: Exceptional speed of set up and on-boarding was easy regardless of the size of the block, support from the team, pricing. Great app as well, and very straightforward for personnel to use. Convenient recipient upload and removal functionality, making the move in/move out management and upkeeping of resident logs very swift.

Negative: We have not found any faults with the system, and even when we had ideas or requests of new features, the team had added this to their pipeline.

Summary: I would overall recommend this software as a huge helper to your business operation. It is user-friendly, and really convenient.

Positive: I enjoy using Parcel Tracker, software is really intuitive and easy to use. Makes receiving and delivering parcels a fun and organized process. It made our daily operations substantially easier.

Negative: There's always room for an improvement and the design could be more modern, if we are nit-picking.

Summary: Perfect experience really helpful staff will continue to use and hope to have a long future with Parcel Tracker.

Positive: Time, Ease, Cost, Staff friendliness, support the parcel app works perfectly on Android highly recommend.

Negative: Slower on IOS, android is perfect though, would like to see more filters.

Summary: Overall is very good and practical. It makes scanning parcels in and out very easy, and it makes the task quite enjoyable.

Positive: It is very practical and easy having parcel tracker. Saves a lot of time on keeping physical files. its so easy to search on a resident on it, and scan parcels in and out.

Negative: It is very slow sometimes, and the design feels a bit outdated and tired. I would like to have something more fluid, however parcel tracker is still good.

Summary: Very good experience. Had a very good chat with support team. Price is also very reasonable. Definitely recommend.

Positive: Software is very easy to operate. Tried other software but this one is very easy and according to our requirement.

Negative: Everything is fine. Cant find anything better than this software.

Summary: We love this system, it saves us a lot of time. And the customer service is very professional. We have contacted them several times, always been contacted and resolved very fast.

Positive: Fast log the parcels, and notice tenant to pick directly. Paperless and Contactless. Which can protect our staff, during the pandemic.

Negative: When the label is dirty, sometimes the scan doesn't work. But, we can mentally type the code in, so we are not bothered.

Summary: The product is very simple however, has solved a big issue for us in handling 100's of parcels in a week.

The tech support has been excellent - a process made simple - would definitely recommend!

Positive: Very user friendly. Parcel Tracker has increased productivity as teams are not spending time processing parcels in the same way.
The software has made the process much smoother for our students to collect parcels as they are instantly notified of how many parcels they have in reception with a full log.
Great product!

Negative: Cannot fault the product as it has made out life easier.

Summary: Overall, it's been a saint having the App. Without Parcel Tracker it would take up most of the day just for parcels, as we can sometimes get 50-60+ in a day. Even with the issues that sometimes occur, there is always a workaround, i.e. being able to manually sign off parcels if recipient is unable to find the email.

Positive: Before using Parcel Tracker, it was a bit of a nightmare having to write down the details for each parcel that was delivered - with Parcel Tracker it's much more efficient and much less time consuming.

Negative: When scanning the first couple of parcels in a day, it can sometimes be quite laggy.
I've also had an issue where, rarely, it wouldn't scan a parcel, even when scanning the Barcode for a while. Unable to recreate but it's only happened a couple of times.
Lastly, there's been a few times where the recipient hasn't received the email from parcel tracker, or they've received it much later/after they've collected the parcel.

Summary: My site team really like using this product it has made their jobs a lot easier and a lot less time consuming.

Positive: Deepfinity parcel tracker has halved the time taken to log all of our residents post.

I really like the online Admin feature for adding new residents and changing resident details quickly and easily.

Negative: Would like to see an Offline feature as if the internet drops out we get some residents not receiving their QR code.

Summary: Our organization was lacking the connection between special packages left at our backdoor to the recipient. We were able to close the gap and everyone in the hospital loves it. Where our materials management lacks Parcel Tracker was able to pick up.

Positive: I love how easy it is to use and we were able to implement it into our organization within a month. The website offers great statistics.

Negative: Pulling up history in the app as opposed to the website.

Summary: I am building manager in a large complex in Sydney. I would highly recommend Parcel Tracker it has revolutionized how concierge work, they can spend an hour and half on parcels rather than 8 hours, the residents love it, because they get their parcels much quicker. its super efficient, and easy to use. It has saved the building a lot of money as concierge can now reduce their hours or put more time into other projects in the building. It also massively reduces the human error element as it tracks and logs each parcel - making parcel tracking more secure.

Positive: Simple, easy to use, massive time saver, easy to set up. It frees up concierge to be able to work on other projects.

Negative: Nothing we love it. There are no negatives for us on this product.

Summary: Overall, Parcel Tracker is a useful internal parcel tracking application intended for residential complex, educational institution student housing, sprawling office complexes, and other similar communities. Allows packages delivered at the reception/mailroom to be quickly scanned with a smartphone camera. Automatically notifies recipients and collects their digital signatures. Compatible with all delivery services/carriers as well as with hand-written parcel labels. Highly recommend for any organization that receives many parcels.

Positive: Easy to use interface is simple to get up and running. Affordable pricing provides good value. Allows parcels to be internally handled much more efficiently, saving staff time and money. Excellent customer support and development team.

Negative: This tool has been wonderful to use. Nothing to criticize at this point.