Parcel Tracker Mailroom Reviews

Summary: Overall better than a manual system, but a few other areas need to be perfected to speed up the process.

Positive: Our previous manual system was very slow in processing parcels for residents. This definitely speeds up the collection process and informing residents a parcel has been delivered.

Negative: Sometimes scanning a label takes a long time and quicker to manually input the residents name.

Summary: It is nicely designed app and very user friendly. Student's really like that they just have to show the QR code and they can get their parcels easily. Using new technology even for small tasks shows that the company is modern and follows the trend, which is also good for the image of the company I work for.

Positive: Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lit screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone.

Negative: You can scan the same parcel twice, the system does not recognises if you processed the parcel already.
Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels.
There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other.

Summary: It is so much better than our previous system, and easy to use with plenty of support. It really speeds up logging parcels when receiving large amounts.

Positive: Easy to use and saves a lot of time when you have a large number of parcels. I also like that you can add detail to the parcels, such is it being damaged and the size to help the customer determine if they need assistance in collecting the parcel.

Negative: Sometimes the screen does freeze and you have to start again.

Summary: It is a great tool and when used correctly, works well.

Positive: It's simple, can scan multiple parcels at once and send emails straight to students.
When understood and if you are technically savvy, it can work extremely well.

Negative: For those who are not as good on device's there is a bit of a struggle with names been scanned.
Often it reads names incorrectly and if emails are sent to the incorrect names, this can cause chaos because even if students aren't expecting or didn't order anything.. They cannot understand why there is no parcel there for them.

Summary: Parcel Tracker has saved us lots of time compared to when we used to record parcels in a book. Our residents have told us they like the Parcel Tracker service because they get notified as soon as their parcel is processed in Reception.

Positive: - Makes managing a high volume of parcels much quicker and easier.
- Looks more professional to customers.

Negative: - Needs to be easier for users to differentiate between the 'notify' and 'collect' tabs in the app, perhaps different colours.
- Not immediately obvious to new users about completing all of the steps when someone is collecting a parcel, so sometimes parcels have still been showing even though they had been collected.

Summary: Overall, it has made logging our parcels much easier and it saves us a lot of time and it is really user friendly.

Positive: I really like the manual side of the parcel tracker, particularly when we deliver parcels to rooms and we can then sign them out on behalf of the residents.

Negative: When scanning a parcel it doesn't always bring up the correct resident.

Summary: Very good.

Positive: It tracks whats coming and going very well.

Negative: It doesn't always pick up on the information you're scanning.

Summary: Overall, I would say that parcel tracker is easy to use and set up and their support team is great and always there to answer questions.

Positive: Easy to use, a very clear user interface. The settings are simple and easily adjusted. Overall, there are very few hiccups when using Parcel Tracker.

Negative: There have been times when the notification emails don't deliver or have significant delays. There are also occasional issues with phones syncing with the server and not sending out notifications.

Summary: The product has dramatically reduced the time it takes to process mail. Support is very good and have managed to resolve issues quickly.

Positive: The app is very quick and responsive, it takes seconds to scan parcels in and out. It recognises codes from all courier services our customers have used. The app is intuitive and easy to use.

Negative: Occasional glitches, when the app is experiencing problem the software can run very slowly.

Summary: Overall I think parcel tracker is easy to use and very easy to understand meaning if someone needed to take over it is very simple on what they need to do. Students haven't had issues with parcel track.

Positive: The thing i like most about parcel tracker is, it takes an image of the parcel each time. Parcel Tracker is 99% of the time accurate with logging how many parcels have been collected already. It is easy to change someones details.

Negative: The scanning does take quite a while to scan any barcode to notify the tenant.
Usually having to type their details out which can be time consuming. We have had issues previously where emails are sent to students but its showing old parcels.

Summary: Easy app to use and provides lots of info needed when dealing with parcel collections/deliveries.
Customer service is also really good from Arthur. He is quick to reply and solve issues.

Positive: The app is super easy to use and navigate.
Also has functions to view previously collected parcels, images and signatures.

Customer service is excellent. Arthur is always super helpful.

Negative: The app often needs to be updated and has previously pulled through already scanned parcels which has caused issued.

Summary: A lot faster than old system, easy to use.

Positive: Speed checking in a parcel.

Negative: Not always able to take a photo.
Need a better way update email address.

Summary: Really easy to use, love the desk top version, make my job easier and quicker to manage the volume of parcels.

Positive: Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.

Negative: Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.

Summary: Saved my skin so many times, the pictures and evidence as well as time tracking are invaluable! The metrics also help me keep my management up to date as to how busy I am, we even used it to monitor the number of students we have on site.

Positive: Keeps Track of what I have in my cupboard.
Works 75% of the time.
Simple.
Can easily update my residents details at point of collection.
Excellent data export functionality and metrics.
Fast and rarely breaks.

Negative: Developer keeps changing and breaking how the scanner works, different sites have different versions of the app despite having the latest updated version from play store. One site has the ability to take a photo of the package when the barcode scan fails (no beta enabled), pictures are taken normally when a barcode is seen but often one is missing if it fails (hand written package).
Scanner.

Summary: Parcel Tracker is a program that avoids wastage or information loss. Also, the design focuses on safety and tracking of object without fail.

Positive: Parcel Tracker has a significant potential to track any business or individual procedure.
Also, Parcel Tracker takes precise steps, which boost security protocols of a company.

Negative: Parcel Tracker has a lot of hidden features, which unless better training or experience is impacted, there can be hard encounters.