Parcel Tracker Mailroom Reviews

Summary: Overall, Parcel Tracker is a wonderful product for any business or apartment looking to simplify the management of tracking packages.

Positive: An easy to use solution to streamline any mailroom's check in, notification, and sign out processes. No extra equipment to buy - scan directly from your phone or tablet. Apps are available for Android & iOS devices. Features included to avoid duplication. It's versatile in that it includes options for one or two-step scanning.

Negative: This is a new mailroom software, so it is constantly being improved, but any issue has been resolved quickly by outstanding support.

Summary: If you need to document and communicate receipt and pickup of packages across multiple teams, it works great.

Positive: It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications.

Negative: Some features not available that may be coming soon.

Summary: It's really great overall, but could use a few performance improvements to optimise it for devices across various specifications (both low and high spec).

Positive: - It's really quick and convenient at both scanning parcels and collections.
- The online support team is very quick to assist in case of any issues with the app.
- I like that it has both web and app versions.
- Supports bulk import of user data.
- Clean and user-friendly interface.

Negative: -It lags sometimes, particularly on older or low-spec phones and older versions of android.
-There have been situations when all parcel data has been erased from the system, however, we were able to recover it with help from the support team.

Summary: Easy to use - efficient parcel tracking service. Would recommend for use in a large flat block with a reception or student accommodation.

Positive: Easy to keep track of residents and their parcels.
Slick interface
Quick support via the live chats and email

Negative: Had a bug where our data kept getting deleted but this was solved after contacting support. All data was restored and investigated.

Summary: Pretty Good! I like a lot of the elements as they are but it could use a few tweaks to make it great.

Positive: Simple, clean layout
App functions quickly; no bugs so far.
I like the app's ability to find the recipient in the shipping label or lock a single destination.

Negative: UI/UX elements could be a bit more accessible. The button you hold to scan could be larger and switching sites could be a more streamlined process.

Summary: This is a user-friendly apps that helps us schedule packages. I hope it can be improved in the future, that would be great.

Positive: This app is very easy to use and helps our team save time in package processing. The app's design also reduces the chance of packages being misdelivered.

Negative: 1. Not all scan photo images are stored in the system. Hopefully, this issue can be resolved.
2. The system easily misidentifies the numbers 5, 6, 8, and 9, especially small wording on the label.
3. If a resident picks up multiple packages, different QR codes need to be scanned, and we need time to match the QR codes with the packages. Any improvements would be greatly appreciated.

Summary: Overall it provides a good experience from a user standpoint and from an administrator stand point since it allows me to log in remotely and make any changes.

Positive: I really like the app, it helps us as a management company keep track of packages for each building we have. It was easy to have the front desk personnel trained and it is a very user friendly platform.

Negative: Personally, custumer service wasnt the best. We were cancel the same day for a meeting 10 minutes before it was supposed to start.

Summary: I am extremely satisfied with this program and appreciate the features it offers. The user interface is intuitive, and I find the functionality to be incredibly helpful for my needs. I am eager to see how the developers will enhance this program in future updates, and I look forward to exploring any new features or improvements they may introduce.

Positive: I like this product, it prevents us for manually logging all trackable items, the scan process is very helpful and allows us to reduce amount of time spent researching lost parcels.

Negative: You can't follow the parcel in-house that easily. I wish that the processes were just a little easier.

Summary: Overall Parcel Tracker has helped us get the job done. They have fixed many of the issues that we ran into which shows that they are listening and willing to improve.

Positive: Parcel Tracker is a good system that tracks many different features of mail room activity. The customer service and support is great.

Negative: There are some flaws in the app that can make it difficult for deliveries to be verified as delivered to the right location.

Summary: The app is generally good, making work much easier by generating a QR code to identify the package and by instantly sending notifications to the customer.

Positive: It's a quick tool for notifying customers when a package is received, and it makes delivery easier with the QR code.

Negative: I don't know how convenient it would be to scan barcodes on packages. Many barcodes generate a lot of information that doesn't need to be displayed. I think it would be good to have the ability to scan barcodes or have an OCR scanner.

Summary: Parcel Tracker Mailroom has made a real difference to how we handle incoming deliveries across our accommodation sites. It’s reduced complaints from residents and freed up our team to focus on other tasks. While there are a couple of minor areas for improvement, overall, it's a very reliable and effective solution that we’d happily recommend.

Positive: Parcel Tracker has significantly improved the efficiency of our mailroom operations. Logging deliveries is quick and accurate, and the automatic notifications to residents save our team a huge amount of time each day. The interface is user-friendly, and new team members can be trained up on it very quickly. Customer support is also responsive and helpful whenever we’ve needed assistance.

Negative: There can occasionally be a delay in syncing with older hardware (like some handheld scanners), and the mobile app, while functional, could be more stable, we've experienced the odd crash during peak hours. A bit more customisation for notifications would be great too.

Summary: Overall a good parcel tracking system, we have improved our times logging in and out student parcels and delivering staff parcels across campus.
The system has proved to be really helpful when either a staff or student member is looking for there parcel.

Positive: Works well on mobile and desktop.
Ease of use.
Good support.
Reasonably priced.
Good interface.
Good design.

Negative: We had to adapt the app to use with staff parcels but wasn't really a problem.

Summary: Good.

Positive: Easy to use.

Negative: Not found any yet.

Summary: Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT.

Positive: Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us.
We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes.

Negative: Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved.

Summary: Parcel Tracker has helped me (as a property manager) to track down missing packages, makes it easy to find who had package most recently.

Positive: Notifications are great, my mail person scans packages upon receiving and I am automatically notified. Search abilities are convenient as well.

Negative: Does not consistently scan receiving person on packages, takes multiple tries or requires searching a name/account and then scanning package barcode.