Parcel Tracker Mailroom Reviews

Summary: We love this system, it saves us a lot of time. And the customer service is very professional. We have contacted them several times, always been contacted and resolved very fast.

Positive: Fast log the parcels, and notice tenant to pick directly. Paperless and Contactless. Which can protect our staff, during the pandemic.

Negative: When the label is dirty, sometimes the scan doesn't work. But, we can mentally type the code in, so we are not bothered.

Summary: The product is very simple however, has solved a big issue for us in handling 100's of parcels in a week.

The tech support has been excellent - a process made simple - would definitely recommend!

Positive: Very user friendly. Parcel Tracker has increased productivity as teams are not spending time processing parcels in the same way.
The software has made the process much smoother for our students to collect parcels as they are instantly notified of how many parcels they have in reception with a full log.
Great product!

Negative: Cannot fault the product as it has made out life easier.

Summary: Overall, it's been a saint having the App. Without Parcel Tracker it would take up most of the day just for parcels, as we can sometimes get 50-60+ in a day. Even with the issues that sometimes occur, there is always a workaround, i.e. being able to manually sign off parcels if recipient is unable to find the email.

Positive: Before using Parcel Tracker, it was a bit of a nightmare having to write down the details for each parcel that was delivered - with Parcel Tracker it's much more efficient and much less time consuming.

Negative: When scanning the first couple of parcels in a day, it can sometimes be quite laggy.
I've also had an issue where, rarely, it wouldn't scan a parcel, even when scanning the Barcode for a while. Unable to recreate but it's only happened a couple of times.
Lastly, there's been a few times where the recipient hasn't received the email from parcel tracker, or they've received it much later/after they've collected the parcel.

Summary: My site team really like using this product it has made their jobs a lot easier and a lot less time consuming.

Positive: Deepfinity parcel tracker has halved the time taken to log all of our residents post.

I really like the online Admin feature for adding new residents and changing resident details quickly and easily.

Negative: Would like to see an Offline feature as if the internet drops out we get some residents not receiving their QR code.

Summary: Our organization was lacking the connection between special packages left at our backdoor to the recipient. We were able to close the gap and everyone in the hospital loves it. Where our materials management lacks Parcel Tracker was able to pick up.

Positive: I love how easy it is to use and we were able to implement it into our organization within a month. The website offers great statistics.

Negative: Pulling up history in the app as opposed to the website.

Summary: I am building manager in a large complex in Sydney. I would highly recommend Parcel Tracker it has revolutionized how concierge work, they can spend an hour and half on parcels rather than 8 hours, the residents love it, because they get their parcels much quicker. its super efficient, and easy to use. It has saved the building a lot of money as concierge can now reduce their hours or put more time into other projects in the building. It also massively reduces the human error element as it tracks and logs each parcel - making parcel tracking more secure.

Positive: Simple, easy to use, massive time saver, easy to set up. It frees up concierge to be able to work on other projects.

Negative: Nothing we love it. There are no negatives for us on this product.

Summary: Overall, Parcel Tracker is a useful internal parcel tracking application intended for residential complex, educational institution student housing, sprawling office complexes, and other similar communities. Allows packages delivered at the reception/mailroom to be quickly scanned with a smartphone camera. Automatically notifies recipients and collects their digital signatures. Compatible with all delivery services/carriers as well as with hand-written parcel labels. Highly recommend for any organization that receives many parcels.

Positive: Easy to use interface is simple to get up and running. Affordable pricing provides good value. Allows parcels to be internally handled much more efficiently, saving staff time and money. Excellent customer support and development team.

Negative: This tool has been wonderful to use. Nothing to criticize at this point.

Summary: Overall, Parcel Tracker is a wonderful product for any business or apartment looking to simplify the management of tracking packages.

Positive: An easy to use solution to streamline any mailroom's check in, notification, and sign out processes. No extra equipment to buy - scan directly from your phone or tablet. Apps are available for Android & iOS devices. Features included to avoid duplication. It's versatile in that it includes options for one or two-step scanning.

Negative: This is a new mailroom software, so it is constantly being improved, but any issue has been resolved quickly by outstanding support.

Summary: positive do find it easier that other previous method and having a picture of parcel is good to know what looking for

Positive: its easy to use and students like it as send QR code to there email and I scan QR to show, me what parcels I have they collect

Negative: sometime glitches, but most time it is easy to navigate

Summary: very useful and reliable , very efficient and easy to use, allows you to do a job in 5 mins that could take 30 mins if you do it manually and not use the app. Overall a new and better experience for the user

Positive: very efficient and easy to use, allows you to do a job in 5 mins that could take 30 mins if you do it manually and not use the app. Overall a new and better experience for the user

Negative: in order to use the app you need a phone or device that is compatible with the latest iOS on i phone, no other way to use if you dont have a device

Summary: If you need to document and communicate receipt and pickup of packages across multiple teams, it works great.

Positive: It's very easy to setup, works smoothly, and does exactly what it is supposed to do. Simple design makes it useful in many settings/applications.

Negative: Some features not available that may be coming soon.

Summary: It's really great overall, but could use a few performance improvements to optimise it for devices across various specifications (both low and high spec).

Positive: - It's really quick and convenient at both scanning parcels and collections.
- The online support team is very quick to assist in case of any issues with the app.
- I like that it has both web and app versions.
- Supports bulk import of user data.
- Clean and user-friendly interface.

Negative: -It lags sometimes, particularly on older or low-spec phones and older versions of android.
-There have been situations when all parcel data has been erased from the system, however, we were able to recover it with help from the support team.

Summary: Easy to use - efficient parcel tracking service. Would recommend for use in a large flat block with a reception or student accommodation.

Positive: Easy to keep track of residents and their parcels.
Slick interface
Quick support via the live chats and email

Negative: Had a bug where our data kept getting deleted but this was solved after contacting support. All data was restored and investigated.

Summary: Pretty Good! I like a lot of the elements as they are but it could use a few tweaks to make it great.

Positive: Simple, clean layout
App functions quickly; no bugs so far.
I like the app's ability to find the recipient in the shipping label or lock a single destination.

Negative: UI/UX elements could be a bit more accessible. The button you hold to scan could be larger and switching sites could be a more streamlined process.

Summary: This is a user-friendly apps that helps us schedule packages. I hope it can be improved in the future, that would be great.

Positive: This app is very easy to use and helps our team save time in package processing. The app's design also reduces the chance of packages being misdelivered.

Negative: 1. Not all scan photo images are stored in the system. Hopefully, this issue can be resolved.
2. The system easily misidentifies the numbers 5, 6, 8, and 9, especially small wording on the label.
3. If a resident picks up multiple packages, different QR codes need to be scanned, and we need time to match the QR codes with the packages. Any improvements would be greatly appreciated.