Parcel Tracker Mailroom Reviews

Summary: This product fit our needs perfectly and the support team is there to help if we have any questions.

Positive: Ease of use. The support team is knowledgeable and there to help with any questions or concerns we may have.

Negative: We have only a few issues but they have been resolved in timely manner

Summary: If you have a lot of parcels to log on a daily or weekly basis this is your solution. You can take pictures, mark parcels big or small

Positive: User friendly
Fast
Reliable
I’ve been using Parcel Tracker for a while now, and it’s honestly made keeping up with my deliveries so much easier. The app is super clean and intuitive—logging in parcels takes just a few seconds, and everything stays neatly organized in one place.

Negative: I did not notice any cons. It has been very good so far

Summary: We use to track our packages manually and this has made that process so efficient I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad.

Positive: Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away.

Negative: Sometimes the android app is glitchy but this has always be resolved right away.

Summary: Overall I believe it is a great service and we use it constantly with very little issues, any issues are solved very quickly

Positive: It's easy, quick to use and clear - any issues are solved very quickly with the help desk people, really friendly as well

Negative: It can be a bit slow sometimes, sometimes scans the wrong name but it's very easily fixed

Summary: my overall experience is that the price is affordable and you get more for you buck with parcel tracker

Positive: I liked the scanning part of this tracker really friendly user very easy to use also you have daily reports

Negative: so far I have nothing but good things to share with you.

Summary: Great app would certainly recommend to anyone in my line of work as it has saved me hours here per week

Positive: The app straightforward to use and my business couldn't run smoothly without it. The customer service from the live chat is top notch when required they get things sorted quickly.

Negative: The app has recently been updated and made some major changes which has in turn made things a little slower for us when it comes to sorting out our parcels although the team has done their best to bring back some of the old features which I must praise them for.

Summary: A huge upgrade from using Excel sheet to organise parcels. I can also scan multiple parcels at once.

Positive: Easy use and tracking, real time updates, anyone can use in the reception. Real time customer service.

Negative: To be honest, I can't thing of nothing. Sometimes it has leggings but just close and open the app and its all done. Not a big deal.

Summary: Overall experience is good, there's just some minor details I wish could happen. Would highly recommend this app!

Positive: I love that it's as so user friendly to use, and very easy to learn. It isn't over complicated and we only need one training session to use.

Negative: I don't like that if there's multiple barcodes to scan and it chooses the wrong one to scan, can make it complicated when trying to search for something, should give us the option to choose which barcode we want tor register.

Summary: Great product, very easy to use fast and secure. Residents love it, they find it more secure and safe

Positive: Fast and effective. Fantastic product. As a Concierge in an Apartment Complex we get a lot of packages. This product has made our lives so much easier.

Negative: Sometimes there is an issue scanning QR Codes, other than that it is great

Summary: makes tracking package easy in case of misplacement, makes it easy to log large number of packages all at once.

Positive: this app is extremely helpful when logging in large amounts of package during our most busy time during season. very use to use.

Negative: sometime the connection goes in and out "syncing" the packages sometimes takes time.

Summary: Parcel Tracker is a great tool for mailrooms! The notification feature is amazing! Simplified dashboards and the ability to customize the notifications is key!

Positive: Easy to read dashboard!
Customizable email notifications!
Great reporting!
Mobile scanning is great!

Negative: Nothing! Parcel tracker delivers great results to our company.

Summary: Oral for so good will continue to test to see what improvements are what work needs to be done yes..

Positive: Help process packages very efficiently. Product has been very helpful how full to track packages specially when you have 2 or 3 packages for the same unit screenshot really helps to ensure that it gets delivered and we have confirmation.

Negative: I can't think of any perhaps we haven't used it enough to be able to put this information.

Summary: Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better.

Positive: Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed.

Negative: Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices.

Summary: I had fun communicating with the service. I even sent what I need to tell the company about my intention to join the team.

Positive: What I easily noticed was, it immediately replied on my query. It even provide where I can connect for my query.

Negative: So far, I saw nothing. Except that the service is offline because its Sunday...

Summary: Amazing App, would highly recommend , keep track of your parcels and have the delivered safely. Best parcel tracking service.

Positive: Amazing app, we use it everyday in the office to scan Students parcels so they get handed to the right person.
Easy, effective and reliable.

Negative: sometimes can be a little slow but not very often.