Parcel Tracker Mailroom Reviews

Summary: Really good app to use, easy to train staff with. Less likely of losing parcels on site. So easy for the residents to show a QR code and scan to locate the parcel.

Positive: The digital log of each parcel for residents is really useful, knowing if we still have a parcel or the resident has collected it is a great feature especially when we are queried about them. It's really simple to use and fast compared to our old process.

Negative: We had a bulk upload of main residents which is great, although when we have one off short stays it can be a little bit annoying as these residents won't be on the system and we would only know by human knowledge (only criticism).

Summary: Much better than the system we were previously using. Very easy to use as the system automatically generates a QR code which residents can scan and show proof of delivery. System automatically sends confirmation once they have signed and collected the parcel which helps to manage lost parcels.

Positive: Easy to use.
Takes all stress out of managing parcels.
provides residents with a QR code and proof of delivery/collection.

Negative: Not easy to bulk edit recipients without losing scanned and stored parcels.

Summary: Solid app makes the parcel delivery process much smoother and issue free. Would highly recommend especially in PBSA sector.

Positive: Ease of use.
QR code scanning.
Enables us to record student deliveries and keep a secure log to ensure security of parcels.

Negative: QR codes not always received by students.
App sometimes crashes.

Summary: Cohesive parcel tracking app, easy to use and very accessible to find stowed parcels in the parcel storage room.

Positive: Option for additional pictures.
Separate pictures for each parcel.
Auto scans people's names.
Same QR code per user rather than per parcel.

Negative: Reminders are sometimes sent out by accident.
Names are sometimes not picked up.

Summary: Easy to use, fast and efficient and we can track our parcels as they are distributed to our clients.

Positive: Fast easy recording of packages, photo record of the packages and easy historic search. Taylor tags to your specification.

Negative: You can't see the images taken with the phone when registering the parcel. I'd like to be view the image I've taken...

Summary: It has made our jobs a lot easier so we can free our time up for other tasks, would highly recommend!!

Positive: Love the app, really easy to use, great to keep track when receiving such a high volume of parcels, extra security for staff on site when storing parcels on behalf of other people.

Negative: Takes a bit of getting used to, especially if you are not particularly tech savvy, and sometimes the data extraction is a little delayed for the changes in customers we are holding the parcels for.

Summary: Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.

Positive: Great friendly and easy to use user interface.
Easy setup and configuration.
Reasonable cost.
Smart technology at reading names and addresses from pictures.
Much quicker to use than other tried parceling solutions.
Effective at removing old data to comply with data retention policies.

Negative: Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.

Summary: Easy system to use. Would recommend to other organisations. Students receive an email straight away to confirm their parcel has been delivered, whole process takes minutes..add parcel to system, email sent, student comes, we scan QR code..parcel issued to student.

Positive: So easy to use.
Takes seconds to add a new parcel to the system.
Saves so much time compared to our old system.

Negative: None, as so easy to use. So simple to operate, adding parcels then issuing them to the students.

Summary: This works great for our needs and has saved us lots of time and headaches.
We have proof of deliveries that covers us from people saying they did not receive their package.

Positive: Time savings, reduced the pickup time as recipients are notified upon arrival, less possibility of loss, better managment of packages.

Negative: Nothing so far, everything is working great and has exceeded expectations.

Summary: Overall very pleased, transformative for on site teams and so much better for students, helps improve efficiency for our teams.

Positive: Great service for students.
makes live so much easier for our on site teams.
branding opportunities for us across the portfolio.

Negative: Very little to dislike, always looking for more flexibility on the branding of messages of course.

Summary: Overall a very possitive experience with easy access to parcels for staff and residents.
Tenant experience is greatly improved with complete control over their deliveries.

Positive: So easy to use.
Means our residents can access their own parcels securely without a staff member fetching them every time.
Great tracking system for deliveries and collections.

Negative: Limited ways to limit guest details being displayed, however the new update is fixing this issue! :)

Summary: Overall a great tool and it’s saved the whole return process of having team members available to collect parcels at reception. Our time is spent better doing other jobs!

Positive: Very easy to use.
Useful simple functions on the app.
Easy editable software on the parcel tracker URL link.
The fact you can use nicknames is very useful.
Having pictures and time stamps helps a lot when tracking parcels.

Negative: The QR function from data protection point of view is coming I believe.
Use different skins.
Resident to view their history of collections.
Some way to ensure the resident collects their parcel on the tracker system so they don’t forget.

Summary: Replacing a pen and paper system with Parcel Tracker has made life so much easier for all staff on site because of the capacity of parcels we receive.

Positive: I absolutely love how simple it is to use & it really speeds up the process of scanning parcels in a student accommodation environment!

Negative: It doesn’t work on devices with poor quality cameras.

Summary: I use Parcel Tracker on a daily basis and would recommend this to other companies who are trying to find an easier way to log parcels.

Positive: The best part about Parcel Tracker is that it will give you the option to change details directly on the app instead of sending you to a web page. It is a quick and efficient way of scanning parcels as I work in a student accommodation and receive up to 80 parcels some days. It brings up the students room/name straight away and makes it easy for us to track if any parcels have gone missing or haven’t been collected.

Negative: Sometimes the app crashes but apart from that it is very user friendly!

Summary: Great system and easy to use. Some searching functions could be better, mass update feature could be better.
Generally, it works for us and I recommend it to others.

Positive: We tested Parcel Tracker in some of our buildings at the start and it greatly helped the parcel receiving, collection, and tracking. So we are deploying the system to all of our buildings.

Negative: At the moment, we can't mass update recipients to multiple buildings, but ParcelTracker is customising it for us.