Parcel Tracker Mailroom Reviews

Summary: Overall my experience with Parcel Tracker was very good. My employees love the new app as it makes their jobs easier.

Positive: Parcel Tracker makes it easy to navigate. It allows personnel to scan quickly and efficiently. The features are also easy to understand

Negative: The update was a little harder to navigate. Instructional updates and communication about update may be needed.

Summary: Parcel Tracker has been a valuable tool for the company, providing improved shipment visibility, better workflow management, and enhanced customer service capabilities. The platform is reliable, easy to use, and supported by an excellent team that is always available when assistance is needed. The responsiveness of the support team is a major strength and gives confidence that any concerns will be handled quickly and professionally.

Overall, Parcel Tracker is a highly recommended solution for freight forwarding operations looking to improve tracking efficiency, streamline processes, and provide customers with a better shipping experience.

Positive: Reliable Shipment Tracking: Parcel Tracker provides the company with an efficient way to monitor shipments, improving visibility throughout the freight forwarding process. The ability to quickly track packages and provide customers with accurate updates has helped streamline daily operations.

User-Friendly Interface: The platform is straightforward and easy to navigate, allowing staff to quickly access shipment information without extensive training.

Improved Customer Service: Having real-time tracking information available allows the team to respond to customer inquiries faster and provide more accurate updates regarding their shipments.

Operational Efficiency: Parcel Tracker has helped reduce manual tracking efforts, allowing the team to spend more time focusing on other important operational tasks.

Responsive Support Team: The support team has been exceptional. They are highly responsive, knowledgeable, and quick to assist whenever questions, issues, or requests arise. Their willingness to help ensures that any challenges are addressed promptly.

Negative: While the platform is very effective overall, additional customization options for reporting and dashboard views could further improve the experience for businesses with specific operational requirements.

Continued expansion of integrations with other logistics and business management systems would provide even more flexibility.

There are some issues regarding scanning packages, however, we were informed that this issues is currently being looked at.

Summary: This program replaced our outdated paper system. Love that we do not have to send a separate email notification to recipients that received a parcel. This system checks in the parcel and notifies the recipient with one click.

Positive: We have been using ParcelTracker for over a year and it has made. our job more efficient and stress-free.

Negative: Love the updates, but would like an email notification /instructions of what is new.

Summary: The amount of time saved really has improved productivity in our mailroom. It used to take 4 hours to hand write the name of each package that came in and them send out a google doc with everyone's name typed in at the end of the day. Now we get it done in 1/2 the time.

Positive: The days of logging incoming packages with lists and individual emails are gone! Scan in the package to the recipient and all the work is done! If I have any issues someone gets back to me and are able to help me.

Negative: Nothing really, everything can be looked up in a tutorial if we are not sure what to do.

Summary: Parcel Tracker is a useful and reliable app offering accurate tracking, User management and a clear user interface.

Positive: We use Parcel Tracker to replace the old paper-based system for receiving parcels. The tool has now been in use for over a year. The support team is quick and reliable whenever we do have a query.

Negative: We’d like to see a few more customisation options.

Summary: I would not now go back and would definitely keep Parcel Tracker - it is a reliable system and has been well thought through.

Positive: I use Parcel tracker every day at work. It replaced our outdated hand written recording postal system. It is far more accurate and secure. The ease of making entries on a mobile phone to record and photo the parcel makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo!

Negative: At first I thought using the phone to record parcels would be slower than handwriting, but once you get used to it, it is just as quick. It also outweighs handwritten records, in that you can actually read what has been typed!

Summary: Parcel Tracker Mailroom is a reliable and practical app, especially for in my work as an ambassadors in the accommodation reception. It makes handling and delivering packages much faster and easier. Despite a few minor issues, it is a very useful tool for everyday work.

Positive: Easy to use and user-friendly interface
Helps organize and track packages efficiently
Fast notifications for incoming parcels
Saves time during busy work
Very helpful for managing deliveries in a professional way

Negative: Limited customization options

Summary: Parcel tracker is a very good application for accommodations managing parcels for their residents. I is fast and easy to use and allows you to register the package and send an email to the residents in one go. Parcel tracker saves time.

Positive: My team uses the parcel tracker application to manage the volume of packages received for our residents daily. Parcel tracker makes it so easy as appose to manually logging and informing residents especially during sales for example Black Friday, January sales etc. By just scanning the barcodes and navigating the prompts you can in no time log the package and an email is sent to the resident in one go. I love parcel tracker and I would recommend anyone managing packages to use it. It makes logging packages a breeze!

Negative: Sometimes the application does not recognise a few names where you have to manually add the name .

Summary: Parcel Tracker is a useful and reliable app with accurate tracking and a simple interface, but improvements are needed to ensure all residents consistently receive their QR codes on time.

Positive: Easy to use parcel tracking app with accurate delivery updates, real-time notifications, and a clean interface that makes tracking multiple packages simple and convenient.

Negative: Occasional notification delays, and not all residents receive the QR code consistently, which can cause access or tracking issues.

Summary: This product fit our needs perfectly and the support team is there to help if we have any questions.

Positive: Ease of use. The support team is knowledgeable and there to help with any questions or concerns we may have.

Negative: We have only a few issues but they have been resolved in timely manner

Summary: If you have a lot of parcels to log on a daily or weekly basis this is your solution. You can take pictures, mark parcels big or small

Positive: User friendly
Fast
Reliable
I’ve been using Parcel Tracker for a while now, and it’s honestly made keeping up with my deliveries so much easier. The app is super clean and intuitive—logging in parcels takes just a few seconds, and everything stays neatly organized in one place.

Negative: I did not notice any cons. It has been very good so far

Summary: We use to track our packages manually and this has made that process so efficient I would highly recommend if need to track incoming office packages. It's easy to scan a package, for the recipient to be notified and for them to check out the package on the iPad.

Positive: Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away.

Negative: Sometimes the android app is glitchy but this has always be resolved right away.

Summary: Overall I believe it is a great service and we use it constantly with very little issues, any issues are solved very quickly

Positive: It's easy, quick to use and clear - any issues are solved very quickly with the help desk people, really friendly as well

Negative: It can be a bit slow sometimes, sometimes scans the wrong name but it's very easily fixed

Summary: my overall experience is that the price is affordable and you get more for you buck with parcel tracker

Positive: I liked the scanning part of this tracker really friendly user very easy to use also you have daily reports

Negative: so far I have nothing but good things to share with you.

Summary: Great app would certainly recommend to anyone in my line of work as it has saved me hours here per week

Positive: The app straightforward to use and my business couldn't run smoothly without it. The customer service from the live chat is top notch when required they get things sorted quickly.

Negative: The app has recently been updated and made some major changes which has in turn made things a little slower for us when it comes to sorting out our parcels although the team has done their best to bring back some of the old features which I must praise them for.