Parcel Tracker Mailroom Reviews

Summary: Overall it provides a good experience from a user standpoint and from an administrator stand point since it allows me to log in remotely and make any changes.

Positive: I really like the app, it helps us as a management company keep track of packages for each building we have. It was easy to have the front desk personnel trained and it is a very user friendly platform.

Negative: Personally, custumer service wasnt the best. We were cancel the same day for a meeting 10 minutes before it was supposed to start.

Summary: I am extremely satisfied with this program and appreciate the features it offers. The user interface is intuitive, and I find the functionality to be incredibly helpful for my needs. I am eager to see how the developers will enhance this program in future updates, and I look forward to exploring any new features or improvements they may introduce.

Positive: I like this product, it prevents us for manually logging all trackable items, the scan process is very helpful and allows us to reduce amount of time spent researching lost parcels.

Negative: You can't follow the parcel in-house that easily. I wish that the processes were just a little easier.

Summary: Overall Parcel Tracker has helped us get the job done. They have fixed many of the issues that we ran into which shows that they are listening and willing to improve.

Positive: Parcel Tracker is a good system that tracks many different features of mail room activity. The customer service and support is great.

Negative: There are some flaws in the app that can make it difficult for deliveries to be verified as delivered to the right location.

Summary: The app is generally good, making work much easier by generating a QR code to identify the package and by instantly sending notifications to the customer.

Positive: It's a quick tool for notifying customers when a package is received, and it makes delivery easier with the QR code.

Negative: I don't know how convenient it would be to scan barcodes on packages. Many barcodes generate a lot of information that doesn't need to be displayed. I think it would be good to have the ability to scan barcodes or have an OCR scanner.

Summary: Parcel Tracker Mailroom has made a real difference to how we handle incoming deliveries across our accommodation sites. It’s reduced complaints from residents and freed up our team to focus on other tasks. While there are a couple of minor areas for improvement, overall, it's a very reliable and effective solution that we’d happily recommend.

Positive: Parcel Tracker has significantly improved the efficiency of our mailroom operations. Logging deliveries is quick and accurate, and the automatic notifications to residents save our team a huge amount of time each day. The interface is user-friendly, and new team members can be trained up on it very quickly. Customer support is also responsive and helpful whenever we’ve needed assistance.

Negative: There can occasionally be a delay in syncing with older hardware (like some handheld scanners), and the mobile app, while functional, could be more stable, we've experienced the odd crash during peak hours. A bit more customisation for notifications would be great too.

Summary: Overall a good parcel tracking system, we have improved our times logging in and out student parcels and delivering staff parcels across campus.
The system has proved to be really helpful when either a staff or student member is looking for there parcel.

Positive: Works well on mobile and desktop.
Ease of use.
Good support.
Reasonably priced.
Good interface.
Good design.

Negative: We had to adapt the app to use with staff parcels but wasn't really a problem.

Summary: Good.

Positive: Easy to use.

Negative: Not found any yet.

Summary: Good overall product and does what we need it to do for a reasonable cost. Good customer service. Real people with real answers and not some BOT.

Positive: Easy to upload lists and edit them as required. We have a concierge who is backfilled for vacation and sick time, so we need to teach new folks how to use the system all the time. Very intuitive and easy for us.
We have variable periods of volume, so I switch between the free and paid subscriptions, so we only pay for what we need. I messed up on the billing cycle, but they refunded me for the months that we had low volumes.

Negative: Had one occasion where we ended up having to change the password. Not sure what the issue was or even if it was one of our temporary people that did something , but was easily resolved.

Summary: Parcel Tracker has helped me (as a property manager) to track down missing packages, makes it easy to find who had package most recently.

Positive: Notifications are great, my mail person scans packages upon receiving and I am automatically notified. Search abilities are convenient as well.

Negative: Does not consistently scan receiving person on packages, takes multiple tries or requires searching a name/account and then scanning package barcode.

Summary: Overall we are happy with the product. The simplicity, features, and cloud-based management console are all things we were looking for.

Positive: Love the simple use and design. The app is great and very easy to use. The Kiosk is a very welcome feature. The cloud-based management console is amazing. No need to "have" to be on our own network.

Negative: Delivering packages should also have the same process as receiving them.
The company needs to accept more forms of payment.

Summary: Overall, the app is really helpful, although ironing out some issues would make it quicker to use. Adding a feature to scan multiple packages for the same person would be helpful. Also making it so that if the bar code and name are both visible in the same scan, you don't have to take two scans would save time.

Positive: Parcel Tracker is essential in letting our residents know if we have their parcels and also to keep track ourselves. It is for the most part easy to use and very helpful.

Negative: The app can sometimes be slow and difficult to use.
It would be helpful to have features that allow for multiple packages to be scanned under the same name at one time, rather than all individually.
Sometimes the app is difficult to scan bar codes with.
Once you have scanned the name you then have to scan the bar code which can be time consuming and sometimes the app gets confused and starts using the text again and finding a different person. It would save time if the scanner picked up the barcode and name in the same scan if the are both in shot and gave you the option to notify from there.

Summary: Overall, its good but needs to improve on scanning barcodes rather than names of the parcel or apartments number. So wont be troubled to find the correct user.

Positive: This is super quick in scanning. Its image taking function helps a lot to take a picture of the parcel. Super easy to find any parcels. Allowing to add Notes helps a lot as well.

Negative: It cannot identify from Unit -Apartment number address. And doesn't give the closest name while not identifying. Need to approve on this. Hard to scan barcodes on parcels on many conditions.

Summary: Overall it's an ok product when it works but it's a nightmare when it doesn't. I would love to see the scanning of parcels made easier.

Positive: Very quick when it comes to the collection side of the software as long as the QR code is available from the guest.

Negative: Very slow at scanning the parcels in, sometimes double scans the same item as well as sends the wrong recipient a notification.

Summary: Overall it is really easy to use and works really well in our post room, it has really streamlined our process.

Positive: Parcel Tracker makes logging parcels in and out really easy. Everything is tracked on the system so you can keep an easy eye on how many parcels you have and if anything isn't being collected. It also takes a picture so makes it easier to find things.

Negative: A way to change the email you send for different groups of people would be great, but it's not a major issue.

Summary: If I have to review it i would say excellent. It has got bit of everything. Showing the parcel's image is another best thing with this app.

Positive: Parcels are more secure with the help of this. i am the concierge and i am very comfortable using it.

Negative: It takes more time to register the parcel. And it is bit slow too.