Alternatives to Optiwe

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Kore's AI first virtual assistants streamline and automate the customer journey via voice and digital channels. They can respond to complex questions with high accuracy and deflect them. SmartAssist is an AI-first customer experience platform. It automates inbound calls and digital interactions to increase containment and improve Net Promoter Score (NPS). BankAssist is an intelligent virtual assistant that delivers personalized, conversational banking experiences across a variety of digital and voice channels. The Kore 'no code' platform and solutions combine an AI-first conversational interface with digital UI. The platform allows enterprises to design, build, test, deploy, and maintain AI-powered virtual assistants, process advisors, and digital apps in less than 30 days. Kore's vertical and horizontal solutions are highly customizable, domain-trained, and easily deployable on a variety of digital and voice channels.

IncognitoDesk allows organizations to offer services and keep their users anonymous. It is a great tool for community organizations and human resource teams working with sensitive communities, as well as higher education institutions to help them apply the Quebec law P-22.1. It does this by allowing agents (like social workers) to create channels to send messages via SMS, Email from their users.

Voix allows restaurants to take orders via voice interfaces like Google Home, Alexa or the phone. Voix cloud AI platform connects restaurants with customers to place orders and book tables. Voix only needs the link to the restaurant menu. Voix's Foodopedia links this menu with conversational maps, and voix has cloud AI access for restaurants. Voix can connect with your customer via voice interfaces such as Alexa, Google Home or Mobile App, Call, or SMS. Voix accepts orders across multiple channels simultaneously with zero hold time. The customer can get order estimates and confirmation. Machine learning is used to make intelligent suggestions to customers for a 'Special' or a promotion to increase sales. You can customize everything, including the welcome message, activation time, and accents for your assistant. Voix virtual order assistant can help you save up to 50%

Voice-assisted applications allow businesses to stream from the cloud and any Alexa-enabled device. Your business can be reached via the spoken word thanks to our Alexa Developer team. One simple word can give millions of people instant access to your products or services. Voice assistance from certified alexa developers allows customers to engage with you. Easy Voice creates voice solutions for B2B and B2C that can interact with Alexa voice services (Alexa skills and apps). We offer a complete alexa development solution that connects people via Amazon Echo and other Alexa-enabled devices. The Alexa Skill and Dash Button Platform are the first solutions to empower organizations to manage customer interaction with voice using one solution. It easily integrates with existing back and front office solutions. We create the best voice assistant skills and apps in the world.

Assist, an AI-driven chatbot solution, empowers customers with personalized and context-aware support resources. Personetics Assist, the only digital self-service platform specifically designed for the financial industry, is unique. The solution is available today at top financial institutions and provides personalized service and assistance to tens or millions of customers. Assist is rewarded with higher operational efficiency and customer satisfaction, Net Promoter Scores, and some the most prestigious industry awards. Assist is a single solution that can easily be used across all channels of customer interaction - from the bank’s website and mobile app to popular messaging platforms like Facebook Messenger and personal assistants such as Amazon's Alexa.

eBSEG has added numerous channels to its chatbot platform, including WhatsApp Business, Facebook Messenger, SMS, Routing To Call Center Text Agent and Siri in English, Arabic and Franco-Arab languages. eBSEG Digital Chatbot Platform supports multiple language options (English - Arabic - Franco Arab), so that customers can provide feedback and measure customer satisfaction.

Amazon's cloud-based voice services, Alexa, are available on hundreds of millions devices from Amazon and third party device manufacturers. Alexa allows you to create natural voice experiences that allow customers to interact with the technology that they use every day. To make it easier to develop for Alexa, we offer a variety of tools, APIs and reference solutions as well as documentation. You can start building for voice now by creating Alexa skills and connecting Alexa devices to your products. For a range services, including strategy, pre-tested reference architects and hardware, software and hardware development, manufacturing support, and go to market support, you can contact our Alexa Solution Provider network.

Our intelligent conversational AI solutions allow you to easily and quickly service your customers. With just one click, you can build your bot in one language and have it understand over 100 languages. We are a platform that does not require any coding. Users can create and manage bots for their business without having to know any coding. Chat with customers via Facebook Messenger, WhatsApp, Google Assistant and Amazon Alexa. Our intelligent AI provides detailed insights into your conversations, and offers tips for improving them. Our AI technology powers the myBo bot, which assists customers of Belfius Insurance with their claims. This frees up time for human agents to deal with more complicated cases. Get a 30-day free trial account to create your own voice and chatbot. It's simple and requires no IT skills. You can try it for free, so don't take our word for this. Chatlayer is more than a conversation platform. It's also a partnership platform! Our trusted partners will help you get the most out our tools.

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, including integrated Call + WhatsApp, Cloud Contact Center, Office IVR, toll-free numbers, Campaign Management suite, Multi-store Solution, WhatsApp Business API, and advanced integrations: ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

Run multiple campaigns on different channels, such as WhatsApp, Facebook Messenger and Google Business Messaging. By establishing a conversational flow, publishing on omnichannel and analyzing every report, you can reap the benefits of sales. Engage consumers and deliver detailed responses in the form rich snippets, while customizing each one to fit any situation. Data visualization and populating data can enhance customer experience. AI chatbots that are constantly improving will power your conversations. Take control of your customer service management by auto-segmenting inquiries to the appropriate agent, triggering handoffs as needed, and taking complete control over your support management. Intelligent assistants can automatically identify the user's intent by using NLP, and then respond with solutions that are specific to their intent. The response is based on pattern recognition and metadata extracted from service providers or databases. Track everything that happens across all your channels to maintain a great customer relationship.

You have many options! A chatbot is the future of digital technology. It improves customer interaction and offers the best domain support. Heymojo assisted individuals, medium enterprises, as well as marketing agencies, in increasing their qualified leads through the three most popular channels: Google, Facebook, and Google. Our customers saw a 2x increase in their leads within 2 months using automated conversations. To promote the benefits and use of AI-powered chatbots, while helping our clients build an Intelligent concierge service for their online business.

Use AI Assistant to create leads through all channels. Push notifications immediately and forwarding leads to CRM upon capture Call when the lead is hot! Get Smart reports and analytics to understand your customers' interests. Our AI Assistant ensures that no lead goes unnoticed by using hyper-personalised conversations and nurturing every lead. Kenyt AI Assistant makes it easy to connect with prospects in real time, capture leads faster, and then hand them off to your sales team to help you generate more sales. You heard it! Our AI assistant provides all details (business phone number, email address, and website) that you would need about a prospect. Kenyt's AI Assistant provides deep analytics on customer preferences and seamlessly passes them off to your sales team to help drive faster conversions.

You can respond to comments on posts on both social networks. Chatbots on Facebook Messenger, Instagram Direct and Stories automate customer service. All members of your team can chat via WhatsApp to answer questions without sharing their phones. Chatbots can also be used to automate service and transactional tasks. Chatbots are available 24/7 on your website, social media networks, and WhatsApp. They ask the initial questions and then transfer the call to the right team.

Lead Manager Ninja is a game-changing Salesforce Communication App powered by Ksolves, a Salesforce Summit Partner, to elevate your business communication to new heights! It allows you to easily communicate with your customers via Email, SMS, MMS, WhatsApp, Telegram, Facebook Messenger, and much more. With Lead Manager Ninja, you no longer need to switch between apps for communication because everything you require is now available on one app. Lead Manager Ninja saves time and increases productivity by unifying all of your communication channels into one place and allowing you to track messages in a single inbox. This organized method of communication will help you improve your customer relationships while also increasing your sales. Equipped with outstanding features including One-to-One Multichannel, All-In-One Inbox, In-App Email, Event Dashboard, Link-Open Notification and much more, Lead Manager Ninja simplifies your communication efforts. If you are someone who is looking to level up your communication strategy and improve your ROI, choosing Lead Manager Ninja is a wise decision.

Amplify.ai is the first and only industry-class Conversational AI Platform. It provides persistent, personalized, and messaging-based experiences across a wide variety of "conversational surface" options. Today supported: Facebook Messenger, WhatsApp and Instagram, RCS and desktop and mobile web. In-app integrations, Click-to-Messenger ads on Facebook and Google AdLingo ad units. Our platform provides everything you need to build and manage your branded virtual assistant. These chatbots offer more than just menu-based interaction. They can engage in a wide range of messaging-based conversations, from text-only to media rich. Conversational engagement is the next frontier in advertising. It allows brands to reach prospects in the first contact as well as in follow-up re-engagement.

ChatMaxima’s conversational marketing tool makes it simple to create unique chat experiences that engage your website visitors. Our drag-and-drop editor allows you to embed AI-powered chatbots on any page of your website. Our chatbots are able to generate intelligent responses directly from your website, documents or even Facebook Messenger. Join ChatMaxima and experience the power dynamic AI assistance. Businesses struggle with low conversion rates despite significant investments in organic or paid marketing. Recognizing the importance of enhanced customer engagement, our marketing efforts are optimized to maximize ROI. It can be difficult to manage multiple messaging platforms, especially if you have a small team. Discover how to streamline the support process and handle customer queries effortlessly across multiple channels such as WhatsApp, Facebook Messenger and more.

The operating system for conversational businesses. Deploy intelligent bots to automate customer interactions and reduce operational challenges. Digital Conversations have revolutionized the way we communicate and interact. The way we do things has changed, whether it's asking Alexa to play our favorite song, ordering pizza via Facebook Messenger, or getting real-time advice via interactive conversational apps. This new behavior is already causing a shift in the way consumers interact with businesses. They expect to have a conversation with you in a natural and personal way, just like they do with their friends. Every business needs a conversational overhaul NOW. A conversational layer can be added to the CX to simplify how consumers interact with brands.

Alcmeon's cloud technology allows you to use Facebook Messenger, Messenger for iOS, or WhatsApp as a powerful customer service, messaging channel, or conversational commerce channel. Alcmeon has access to the most popular social media APIs: Facebook, Instagram and Twitter, Messenger, WhatsApp. WeChat, Google My Business, Apple Business Chat, WeChat and WeChat. We work closely with their technical teams to add new business features as quickly possible. Alcmeon's back-office has been designed to connect to the information systems and CRMs of our clients - Salesforce, Oracle Zendesk, Efficy. A dedicated customer success manager, on and off-line training, office hours and clients-only events.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

tyntec allows brands to authenticate, verify, and engage mobile customers through contact validation, user authentication, and conversational commerce. Personalize customer service by integrating support assistants and customized messages to chat with customers on their preferred channel. To target your customer group, check your database for invalid numbers. Live feedback is a great way to improve your ROI, make transactions safer and make decisions based on real-time feedback. Our multi-factor authentication products set the industry standard in 2FA and security. Keep your customers and business protected from fraud attempts. tyntec is an authorized WhatsApp Business solution provider. This allows businesses to communicate with customers on WhatsApp. All with the same security and privacy that 1.5 million WhatsApp users trust every day. Enterprises can use tyntec's Chat API to send support messages and conversational notifications.

Our AI will handle simple queries like location and accommodation preferences. Potential leads are pushed to live 24/7 agents for better conversions. Your customers can connect with your projects via Facebook, WhatsApp, websites, and other online channels. You can transfer the ongoing visitor interaction session seamlessly from our agents to the sales team. You will be notified immediately if your closure leads are online during a site visit or closure. LivProp connects to you directly with the most qualified site visit leads in real-time. Live interaction with human agents, which is understanding the buyer's requirements and providing relevant information that influences the buyer's final decision. Agent support is available at LivProp 24 hours a day. Our agents are trained to align their style, strategy, approach, and style with your brand image.

The world's first conversational AI chatbot level 3 can boost your brand's growth. Shoppers can be guided from product discovery to checkout via various channels, including website, Messenger, Whatsapp and Instagram. Through conversational media like Whatsapp Messenger, Instagram, and SMS, you can reduce drop-offs at all stages. Our chatbot, which is human-level AI, was created specifically for e-commerce businesses. It assists customers at the right time and reduces bounce rates. Chat with customers who prefer to buy on chat via click to WhatsApp, Click To Messenger and Google Adlingo ads. Chat remarketing campaigns allow you to retarget existing users and increase open rates. Limechat chatbot integrates well with Limechat's backend to provide customers with timely shipping updates. Automated workflows make it easy to resolve post-purchase questions related to order modification and cancellation. This reduces resolution time by upto 90%

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

B2Chat, a Web App software, allows businesses to provide faster and more efficient customer service via chat. You can quickly respond to customers, using the number of agents you need, and from the same location. B2Chats allows you to connect chats from Facebook Messenger, Instagram Messenger, LiveChat Telegram, and WhatsApp. Don't miss the opportunity to turn every conversation into a sale. You can redirect your communication channels and reply to all customers from one place. Pre-determined messages will improve your response time so that neither your team or your customers waste a minute. You can export advanced reports about your team's performance and review statistics to help you make better business decisions.

RingCentral Engage allows companies to manage all of their digital customer service channels from one platform. RingCentral Engage allows you to aggregate and distribute customer messages from Mobile, Social Media and Messaging apps through one interface. This makes it easier and more efficient for clients to manage their inquiries. This not only increases your efficiency and reduces your workload but also impacts your customers' satisfaction. It also allows you to monitor the success of your team.

Get back in control of your messaging. Franz is your messaging app for WhatsApp Messenger, Facebook Messenger and Telegram. Franz supports many messaging and chat services, including WhatsApp, Messenger, Telegram and Google Hangouts. It doesn't matter if you are a single person or a manager of a multi-seat customer service team. Franz got you covered.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

Take your social commerce to the next step. Gesprek is a conversational-marketing tool that will transform your social media and messaging channels into a well-oiled selling machine. Sell smarter and collaborate faster Gesprek is a messaging platform that enables you to capture, qualify, and convert leads into loyal customers. Live chat helps you close more deals. Get instant support via automation to activate and retain customers. Gesprek provides everything you need for a human touch to your customer experience. Gesprek allows your customer engagement and sales teams to respond to messages on multiple platforms. Engage customers on their preferred channel, such as Facebook Messenger, WhatsApp Messenger, WeChat SMS, WeChat or SMS. You can also email or visit your website. Gesprek allows you to manage your customers seamlessly and qualify leads all in one easy-to read and user-friendly dashboard.

Alexa for Business allows employees and organizations to use Alexa to do more work. Alexa for Business allows employees to use Alexa as an intelligent assistant to increase productivity in meeting rooms, at work, and with any Alexa devices at home or on the move. Alexa for Business can also be used by IT and facilities managers to increase and measure the use of existing meeting rooms at their workplace. Alexa for Business allows employees to reserve meeting rooms and initiate conference calls by using voice commands. Employees don't have to dial in to meetings manually or check availability on the calendar. To quickly book a meeting room, employees can simply say "Alexa", join the meeting" or "Alexa," to get started.

You can add messaging to your website, mobile app, or social channels, so customers can reach out instantly. Customers expect excellent service on all channels. Messaging allows you to stay connected with your customers through personalized and engaging interactions. Zendesk lets you send messages straight out of the box, or customize it to your specifications. Customers will never have to repeat themselves. Customers can do more by themselves with bots and integrations. Agents can only jump in when it is necessary. Rich, interactive conversations can be created using customer data. Answer Bot offers two ways for customers to get help even if agents aren’t available. It doesn't require any coding and can be customized in any way you like. You can add messaging and live chat to any website or mobile app. This will allow you to leverage customer presence on social media channels such as WhatsApp and Facebook to provide instant support without repeating.

Engage your audience the way it is done today. Chat Apps are used by 2.8 billion people every month. It continues to grow. It's a direct, personal, and engaging way to connect with your audience. Chatbots can be integrated into any platform to quickly profile, qualify and activate leads. Integrating digital ads, marketing automation, and CRM into "Conversational Market" IMBlox helps you create and execute "conversational" apps, generating engagement through the new channel of ChatApps. It is an app within the most used apps: Chat Apps such as Facebook Messenger, WhatsApp and WeChat. Our 'bot framework allows you to quickly create meaningful, personalized conversations around campaigns which qualify new customers or reactivate existing customers. No matter who initiates the conversation, whether it's you or your customer; the end result must be greater engagement and more communication. This is called "conversational Marketing".

Your customer will be helped in a smart way through their preferred digital channel. Automate your customer relationship, create personalized conversations using artificial intelligence and increase your digital results. No matter what your business segment is, there are solutions that will improve your customers' digital experience. Explore all integration options and implement solutions for different departments within your company. Chat with your customer via the main digital channels such as WhatsApp to improve your conversation rates. Your customer will be delighted with your quick and efficient service via their preferred platform. You can make the purchase process shorter by having one conversation thread. This will avoid your customer having to go through multiple channels. You can access strategic data from conversations on WhatsApp and other points. You can have clearer and more intimate conversations with employees using the apps they use every day.

eBSEG Digital messaging solution enables the use of various communication tools like WhatsApp, Facebook Messenger, Web Notifications, Android/IOS Notifications, Secure Inbox notifications, SMS, and email. eBSEG Messaging helps enterprises to increase customer engagement, keep their brand top-of-mind with customers, and communicate important business events to them on time.

Our all-in-one platform enables you to unify customer conversations across popular messaging applications like WhatsApp and Facebook Messenger for seamless conversational sales and promotional messaging. It also enhances customer service. Robust platform for business messaging to drive sales and improve customer experience. Connect with your customers using WhatsApp, Messenger, Instagram and more, all from a single omnichannel solution. Improve your communication while delivering a consistent and unified customer experience.

Take the guesswork out your product development. AI-first user interview, prototype tests and concept tests will help you make 16x faster product decisions. Create and launch AI-powered prototype tests, user interview, surveys, design tests, and other research tests for real users, either on your website or with our global panel. Rapidly gain actionable insights that will help you grow your business in 50+ languages. AI can conduct and analyze conversations with your customers whether you are interviewing 10 or 10 000 customers. This allows teams to conduct high yield research in 10+ different languages asynchronously. AI-first research helps you to get to know your customers better and test your assumptions in real time. AI-driven conversations and concept testing conducted with real customers will provide your team with actionable insights. Target customers with action-based triggers or recruit participants from a global panel of 150k participants, with over 300 demographic and behavioral filters.

We are psyched to announce the quirkiest penguin from the chatbot maker’s family… And drumroll 🥁 Ta-da! BotPenguin! BotPenguin ensures that you engage your customers and visitors anywhere, anytime with that awesome live chat, godly 60+ no-code integrations and a mighty unified inbox to access all chats. Build stronger customer relationships on every touch point with an omnichannel chatbot that can carry conversations in your brand’s voice. Supercharge the AI bot into an omniscient helper! By harnessing the magic of web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations. You can create an assistant that's not just smart but practically clairvoyant! These AI chatbots can provide conversational experience to your customers on WhatsApp, Facebook, Instagram, Telegram, Websites, or Mobile Apps.It is a virtual assistant trained on your data to generate leads like a pro, support your customers and schedule appointments at ease. Strike the right cord at right time with laser-focused marketing automation through drip & broadcasts and bulk message campaigns.

Payemoji is a Conversational Commerce Service that we cofounded in 2021. We solve the problem that businesses today struggle to effectively engage their customers e.g. SMS = Fraud; Email = Junk; Voice = Calls Screened; Apps = Download/Muted Notifications. WhatsApp Business Messaging Apps is our solution to help businesses engage with customers in a personalized, interactive and secure way. We sell our services to Enterprises based on three main use-cases where we automate any customer journey by integrating IT systems. • Personalized, interactive and secure notifications: Complementing SMS and Email notifications, i.e. business tick vs. spam & fraud. • Conversational Sales: Open a dialogue with your customer by opening an email with 98% open rates, 45-60% click through rate and 4X conversion. • Conversational Support: Support your customers wherever they chat with friends and other customers. No more waiting for a webchat

You can sell and support your customers via WhatsApp, Facebook Messenger and Telegram using a single multi-agent platform. You can invite your team members and support your customers via WhatsApp Business, Instagram Direct Messenger, Messenger, and Telegram using a single integrated multi-agent platform. Callbell allows you to divide your team according to their functions. This ensures that your customer finds the right information every time thanks to automatic routing. You can use statistics to analyze the performance of your team, determine the best communication strategy, and maintain control over all communication between your company's customers and employees. You can collaborate with your support team or sales team using one platform, WhatsApp Business, Instagram Direct and Facebook Messenger. Unify all your customers' favorite messaging channels in one platform. A system that can be used by multiple agents will improve your response time.

Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond to messages, with no loss of data when team members change. URVA Connect offers a platform that helps you enhance customer relationship, keeps your business in sync and make things easier when it comes to updating your deals and policies.

We automate all channels of communication with customers, including Facebook, WhatsApp, and the Web. This helps you scale your business process. We integrate with your existing technologies and generate reports that will help you optimize your omnichannel service. You can interact with the bot directly, ask questions, and speak to our experts to make it work for your business. To ensure a 100% efficient follow up and optimize your commercial management, share all information with your team. To avoid losing business opportunities, provide prompt responses to multiple questions from your customers. You can customize your support channels to give your customers quality and immediate information. For 100% efficiency monitoring and optimization of your ROI, centralize customer information and share it with your sales team.

We are experts in turning magazines and newspapers into digital products. We support hundreds of customers at every stage of their publishing journey. Purple DS is trusted by over 350 customers in 9 countries. Purple DS makes it easy to publish your magazine, newspaper, or other content on your website or app.

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

The AI-first toolkit helps HR and managers to drive top talent retention, team productivity, and hassle-free recognition and performance management. Improve communication by revealing hidden opportunities and providing actionable insights. It's like magic to be able to manage people more effectively and achieve results. Reinforce your values by interacting with positive people. Reports that are both practical and in-depth, delivered to managers and with dashboards for HR and leaders. Create informal networks by using constructive games and activities that run automatically. Managers can use data and tools to motivate and retain their team.

The messaging platform for conversational businesses. Sunshine Conversations allows you to unify messages from all channels into one conversation and create interactive messaging experiences anywhere. Communication has changed fundamentally. Messenger apps such as WhatsApp, Facebook Messenger, and WeChat allow users to communicate more personally with their family and friends from all over the globe. Businesses know that they must be there for their customers. It's becoming more difficult to manage conversations across channels due to the increasing number of channels and changing technology. These channels are rapidly evolving from places where we chat to places that we do business, thanks to bots, AI and interactivity in messaging.

FocalScope, a help desk software, powers your conversations via voice, SMS, email, voice, live chat and social media messengers like WhatsApp, Telegram, Facebook, and Telegram. You can deliver exceptional customer service via every channel. Customers want to reach you using the preferred method. Some customers prefer to be emailed. Others may need to use voicemail, live chat or social media messaging. Omnichannel service is no longer a luxury but a strategic necessity. FocalScope contact center software and helpdesk software can help you build a strong customer support reputation. It is easy for agents to use and cost-effective for your business. Automate the assignment of requests from any channel using routing rules and queues. Prioritise VIP customers, match agent based on skill, or simply set up round robin. FocalScope will alert you with warning labels if things get chaotic.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Gartner predicts that artificial intelligence (AI), will be a major investment in customer experience over the next few years. Thus, 47% of organizations will use chatbots to provide customer service, while 40% will employ virtual assistants. This journey can be started now. With plusoft AI, a hub for intelligent solutions in the software-as-a-service (SaaS), model, you can ensure that chatbots interact naturally and intelligently. This tool allows you to create and manage chatbots, voicebots, and virtual assistants that can be integrated with SMS, WhatsApp Telegram, Facebook, Telegram, Telegram, Telegram, Telegram, Facebook, website, and landing pages. Telemedicine is now a reality for millions in Brazil. It is now possible to request exams, schedule appointments and even perform prescreenings via a chatbot.

One system designed for today's business. It includes CRM, PMS, and invoicing. Personalize every guest's stay before they arrive. Communicate with your guests in the manner they prefer: text, email, or voice (Amazon Alexa). Your guest will first interact with your hotel by receiving a confirmation email. Then, they will receive a post-stay survey. Neither of these provide an interactive channel for guests to communicate with you. Automated streamline communication is available from before your guests arrive to after checkout. This happens without your staff having to lift a finger. You can give them the opportunity to make any pre-arrival arrangements, notify them when their room will be ready, and ask them how they are after they have checked in. After they have checked out, you can thank them for staying. Negative feedback is not only difficult to gather, but it also makes it less likely that guests will leave positive feedback.