Zendesk Connect Description

You can add messaging to your website, mobile app, or social channels, so customers can reach out instantly. Customers expect excellent service on all channels. Messaging allows you to stay connected with your customers through personalized and engaging interactions. Zendesk lets you send messages straight out of the box, or customize it to your specifications. Customers will never have to repeat themselves. Customers can do more by themselves with bots and integrations. Agents can only jump in when it is necessary. Rich, interactive conversations can be created using customer data. Answer Bot offers two ways for customers to get help even if agents aren’t available. It doesn't require any coding and can be customized in any way you like. You can add messaging and live chat to any website or mobile app. This will allow you to leverage customer presence on social media channels such as WhatsApp and Facebook to provide instant support without repeating.

Pricing

Pricing Starts At:
$153 per month

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Zendesk
Headquarters:
United States
Website:
www.zendesk.com/connect

Media

Zendesk Connect Screenshot 1
Zendesk Connect Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
In Person
Customer Support
Phone Support
Online

Zendesk Connect Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Zendesk Connect User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The best tool to integrate with Zendesk Support

    Date: Oct 30 2020

    Summary: Overall, Zendesk Connect is a very robust tool to integrate with the Zendesk support platform. It helps to deal with user problems with ease. The ticket tracking is great.

    Positive: Zendesk Connect revamped our customer channel. The ability to track user history and tickets are great. Easy to integrate with our previous Zendesk support platform. Automates the reply.

    Negative: No bad experience, we are happy with this platform.

    Read More...
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful tool with powerful integration for Customer Support.

    Date: Jul 11 2020

    Summary: Multiple channel tracking. Best platform to send messages at the right time. Automated messages. Very efficient software. Powerful integration. Good user interface. Some features are mobile messages, sms, website and proactive email.

    Positive: Zendesk Connect provides better communication. Powerful tool for Customer support. Great emailing features. Clean dashboard. Zendesk talk and Zendesk support helps to connect with our existing customers. Track history of chat with customers like when ticket is solved, when it's created or updated. Easy to install and run.

    Negative: Its a wonderful tool fulfills all my customer support related needs.

    Read More...