Zendesk Connect Description

Incorporate messaging features into your website, mobile applications, and social media platforms to allow customers to connect with you instantly. Today’s customers anticipate exceptional service across all avenues of communication. By utilizing messaging, you can facilitate personalized and engaging interactions that keep the lines of communication open. With Zendesk, you can implement messaging effortlessly or tailor it to suit your specific requirements. This approach ensures that conversations flow seamlessly across various channels, eliminating the need for customers to repeat their inquiries. Empower customers to handle more tasks independently through the use of bots and integrations, while allowing agents to step in only when their expertise is required. Leverage customer insights to craft interactive conversations that cater to individual preferences. The Answer Bot offers two distinct methods for assisting customers, ensuring they can receive help even outside of agent availability, all without the need for coding, and with complete customization options. Furthermore, by integrating messaging and live chat features into your digital platforms, and capitalizing on customer engagement through social media channels like WhatsApp or Facebook, you can provide immediate support that enhances customer satisfaction and streamlines communication.

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Pricing

Pricing Starts At:
$153 per month

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Zendesk
Headquarters:
United States
Website:
www.zendesk.com/connect

Media

Zendesk Connect Screenshot 1
Zendesk Connect Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support

Zendesk Connect Features and Options

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Zendesk Connect User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Technical architect
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The best tool to integrate with Zendesk Support

    Date: Oct 30 2020

    Summary: Overall, Zendesk Connect is a very robust tool to integrate with the Zendesk support platform. It helps to deal with user problems with ease. The ticket tracking is great.

    Positive: Zendesk Connect revamped our customer channel. The ability to track user history and tickets are great. Easy to integrate with our previous Zendesk support platform. Automates the reply.

    Negative: No bad experience, we are happy with this platform.

    Read More...
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful tool with powerful integration for Customer Support.

    Date: Jul 11 2020

    Summary: Multiple channel tracking. Best platform to send messages at the right time. Automated messages. Very efficient software. Powerful integration. Good user interface. Some features are mobile messages, sms, website and proactive email.

    Positive: Zendesk Connect provides better communication. Powerful tool for Customer support. Great emailing features. Clean dashboard. Zendesk talk and Zendesk support helps to connect with our existing customers. Track history of chat with customers like when ticket is solved, when it's created or updated. Easy to install and run.

    Negative: Its a wonderful tool fulfills all my customer support related needs.

    Read More...
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