Quiq Description

Quiq is an AI-powered customer engagement platform built for enterprises that need scalable automation with strong governance and oversight. The platform enables companies to deploy AI agents for customer interactions, AI assistants for support representatives, voice agents, workflows, analysts, and digital contact center capabilities. Quiq allows teams to use their existing documents, articles, and resources as knowledge inputs without requiring extensive reformatting. Businesses can configure agent instructions, behavior, tone, decision-making rules, escalation logic, and policy guardrails to match their customer service requirements. The platform includes testing and simulation tools that help teams validate AI behavior before it reaches customers. Step-by-step workflow visibility gives organizations a clearer view into how AI agents make decisions and complete tasks. Quiq also provides analytics and performance scoring so teams can evaluate conversation quality and continuously improve results. Enterprise-grade controls include decision logs, claim verification, security features, compliance support, and redundant model infrastructure. Quiq helps customer service teams automate conversations and workflows while preserving the control and trust required by large organizations.

Pricing

Pricing Starts At:
$250 per month
Pricing Information:
Pricing is conversation-based
Free Trial:
Yes

Integrations

API:
Yes, Quiq has an API

Reviews

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Company Details

Company:
Quiq
Year Founded:
2015
Headquarters:
United States
Website:
quiq.com
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Quiq Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations

SMS Marketing Software

2-Way Messaging
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Customer Experience Software

Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Live Chat Software

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Quiq User Reviews

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