Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Optiwe revolutionizes your customer service and sales operations by automating interactions across various digital platforms such as WhatsApp, Facebook, Alexa, and Google Assistant. Leveraging an AI-first approach, our platform empowers you to tailor customer engagements for today's digital landscape. Are you looking to enhance your customer service and boost sales? It’s time to move away from costly outdated solutions. Each feature in Optiwe is designed with artificial intelligence at its core, ensuring you can maximize your digital communication with customers. By utilizing Optiwe, you can easily train your AI Assistant once and seamlessly implement it across all modern channels, including your website, WhatsApp, Facebook, Alexa, and Google Assistant. Moreover, Optiwe continuously analyzes conversations and alerts your customer service teams when customers express frustration or when potential sales arise. Elevate your representatives' performance with AI support; during live chat interactions, Optiwe offers intelligent recommendations to improve outcomes. Ultimately, Optiwe not only streamlines customer interactions but also enhances overall team efficiency and effectiveness in addressing customer needs.
Description
eBSEG has added numerous channels to its chatbot platform, including WhatsApp Business, Facebook Messenger, SMS, Routing To Call Center Text Agent and Siri in English, Arabic and Franco-Arab languages.
eBSEG Digital Chatbot Platform supports multiple language options (English - Arabic - Franco Arab), so that customers can provide feedback and measure customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Alexa Smart Properties
Yes
Facebook
Yes
Facebook Messenger
Yes
WhatsApp
Yes
Integrations
Alexa Smart Properties
No
Facebook
No
Facebook Messenger
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Optiwe
Country
United States
Website
optiwe.com
Vendor Details
Company Name
eBSEG
Founded
2000
Country
Canada
Website
ebseg.com/Digital-Bot-Platform.html
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
No
Reporting / Analytics
Yes
Sentiment Analysis
No
Social Media Integration
Yes