Optiwe Description

Optiwe automates conversations in digital channels such as WhatsApp, Facebook, Alexa and Google Assistant to help you scale customer service and sales. Our AI-first platform allows you to create customer interactions that adapt to the new norm. Do you want to sell more and serve your customers better? Stop using the outdated, expensive solutions of the past decade. Every feature in Optiwe is AI-first. It's designed to optimize your digital interactions and customer interactions. Optiwe allows you to train your AI Assistant once and then deploy it in a few clicks on every digital channel, including your website, WhatsApp, Facebook, Alexa, Alexa, and Google Assistant. Optiwe analyzes every conversation, and sends notifications to customer service teams when a customer is unhappy or when there is a sale opportunity. Artificial intelligence can enhance the effectiveness of your customer service reps. Optiwe offers AI recommendations during live chats between customers and customer service representatives.

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Company Details

Company:
Optiwe
Headquarters:
United States
Website:
optiwe.com

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Optiwe Screenshot 1
Optiwe Screenshot 1
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Product Details

Platforms
SaaS

Optiwe Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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