Alternatives to Neocase CS

Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Workterra is a fully configurable, easy-to-use benefits administration and enrollment platform built to simplify the growing complexity of benefits for HR and employees. Leading employers, brokers and carriers choose Workterra for its unmatched flexibility, robust reporting capabilities, and intuitive user experience. In addition to industry-leading technology, Workterra offers a comprehensive suite of administrative services to help clients with all of their benefits needs, including ACA reporting, FSA/HSA & Commuter Benefits, COBRA & Retiree Administration, Consolidated Billing, QMCSO, EOI Processing, Call Center Services, and more.

Absorb is an AI-powered learning management system that provides a first-class training experience. Purpose-built for an engaging, personalized learner experience and efficient administration, Absorb LMS enables millions of employees, customers, partners, and members to discover, absorb, and apply the knowledge they need. Invest in a scalable, easy-to-manage online learning platform custom-tailored to your corporate learning and development needs. Our corporate L&D solutions are designed to create more deeply engaging learning experiences to help your team thrive.

Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.

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Provide exceptional service experiences for your workforce by engaging, supporting, and communicating effectively at scale. Enhance your operational efficiency while maintaining a human touch, ensuring your team's productivity is maximized without compromising their experience. Achieve the ideal balance of automation and personal interaction to foster strong employee relationships. Accelerate and expand employee services suitable for organizations of any size with a straightforward, user-friendly, and contemporary IT service management solution. Manage everything from requests to automation seamlessly on a single platform, alleviating administrative burdens and earning the admiration of your staff! Streamline onboarding, support, and engagement processes through one cohesive platform. Empower your representatives to operate more effectively and expedite the closing process! Effortlessly integrate with all your existing tools to gather valuable insights, paving the way for a more fulfilling employee experience. Automate repetitive tasks and evaluate your actions to improve outcomes. Siit equips you with the tools to take charge of your employee experiences, ensuring a positive work environment for all. Ultimately, fostering a culture of support and efficiency can lead to a more engaged and motivated workforce.

We specialize in crafting solutions that resonate with both customers and employees alike. Collaborating with businesses and startups, we create innovative, future-ready strategies that lead the way in thought leadership. Hubfly assisted a startup by guiding them through the ideation, design, and development phases of a B2C mobile application. Our focus includes streamlining administration and compliance processes for Microsoft 365, while automating the on-field quality monitoring for a foundry, which successfully reduced rejection rates by 7%. Additionally, we enhance internal communication and boost employee engagement through Hubfly's intranet solution tailored for SharePoint and Office 365. For those aiming to establish SharePoint within their organization or seeking to implement best practices for its effective use, our skilled team is ready to assist you in defining your information architecture, managing user permissions, and ensuring a successful rollout. By leveraging SharePoint, you can transform it into a central portal for employees, facilitating collaboration, communication, and ultimately, adding meaningful value to your organization’s operations. With our expertise, your company can unlock the full potential of SharePoint and create a more connected workplace.

Klimb's candidate experience empowers organizations to draw in talent, build a strong employer brand, and facilitate engaging experiences from the application stage to onboarding. The recruiter experience offered by Klimb equips hiring professionals with tools to efficiently source and screen candidates, automate various recruitment processes, collaborate seamlessly with all involved parties, and enhance overall productivity. Additionally, Klimb's management experience provides leaders with insights into operational processes, the ability to launch new initiatives, authorize actions, and leverage data-driven insights throughout the recruitment lifecycle. Meanwhile, the employee experience component encourages organizations to actively involve their employees in the hiring process through referral programs, internal job opportunities, collaborative interviews, and clear visibility into candidate pipelines. This holistic approach not only streamlines recruitment but also fosters a sense of community and involvement across the organization.

Ensure that employees grasp the full extent of your investment in them. A Total Reward Statement provides a comprehensive overview of employees' total compensation and benefits, allowing them to appreciate the complete value of their roles. Leverage the platform’s communication tools to deliver personalized and targeted messages effectively. Ensure that the right information reaches the appropriate individuals through the optimal channels. Additionally, with the Benify app, you can connect with your workforce wherever they may be by utilizing push notifications. From the moment they begin their journey until their departure, streamline the employee lifecycle with the platform's preboarding, onboarding, and offboarding capabilities. Facilitate easy digital enrollment in benefits through either desktop or mobile app, thereby minimizing administrative burdens. Manage your entire global workforce seamlessly from a single platform. By adopting a global-but-local strategy, administrators can extract valuable insights from benefits and compensation data, empowering them to make informed strategic decisions. This comprehensive approach not only enhances employee engagement but also fosters a culture of transparency and appreciation within the organization.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

TPA Stream revolutionizes the management of employee benefits by automating processes and addressing communication hurdles across various benefit categories, thereby enhancing efficiency, security, and cost-effectiveness for all involved in facilitating employee benefits. Based in Cleveland, OH, TPA Stream is an insurtech software firm that collaborates with health insurance brokers and third-party administrators to boost their business success and optimize their operational workflows. Our clients often express their appreciation for TPA Stream, highlighting our adaptability, ease of collaboration, and ongoing commitment to creating cutting-edge solutions. Not only do we assist in acquiring new business and streamlining claims processing, but we also focus on boosting employee engagement. With our user-friendly automation for the employer invoicing process related to CDH and COBRA, we simplify intricate tasks. Additionally, our technology automates file consumption, transformation, and integration with administrative systems, ensuring a seamless experience for all stakeholders involved. By choosing TPA Stream, organizations can enhance their operational capabilities and improve overall satisfaction among employees and administrators alike.

BP2W (Better Place to Work) stands out as an innovative program aimed at Leadership Development, Culture Enhancement, and Employee Engagement, offering rapid and measurable outcomes. Participants interact with an array of vibrant Measures, Activities, Goals, and Resources that swiftly foster a well-managed, motivated, and efficient team. Notably, it is the first self-directed, online solution designed to improve culture and behavior, facilitating Organizational Development while providing the essential Employee Experience needed in today’s working environment. The program includes a concise survey targeting employee and team requirements, effectively gauging engagement levels and the influence of leadership. Additionally, it features colorful, insightful charts that deliver real-time metrics across all organizational tiers, enabling the tracking of progress throughout the company. The experience is further enhanced with interactive exercises, accelerated training sessions, goal-setting strategies, and a wealth of articles, advice, and tips, creating a comprehensive toolkit for cultivating a thriving workplace culture. Ultimately, BP2W not only aims to improve engagement but also to empower employees to take charge of their development and satisfaction in their roles.

Exceptional service goes beyond merely interacting with customers; it involves integrating customer support with various departments to swiftly and effectively tackle challenges. By enhancing your customer service process from inquiry to solution, you can streamline requests, anticipate potential issues, and create seamless experiences. Revolutionize your operations by equipping your workforce to swiftly and proactively meet customer demands. Address concerns by linking all segments of your organization together. Ensure efficient processes by automating tasks across departments, from front-end interactions to back-end operations. Smartly assign cases to the most suitable staff members while maintaining oversight throughout the entire case journey. Keep a close watch on service performance to detect issues early and inform affected customers promptly. Accelerate problem resolution by studying workflow patterns that can optimize automation and productivity. Implement automation for frequent customer queries, leverage an AI-driven chatbot for instant answers, and integrate self-service capabilities on any platform. These features not only enhance customer satisfaction but also adapt and grow alongside your business needs. Ultimately, a well-connected approach elevates service quality, fostering lasting customer relationships.

Ren is a conversational AI platform for leadership coaching that revolutionizes the industry. Face-to-face sessions that barely scratched the surface of L&D requirements are no longer necessary. Ren gives every employee access to a 24/7 leadership coach. Ren knows the heartbeat of your company, its values, goals and team dynamics. It provides private, secure coaching that allows employees to have difficult conversations, align themselves with their teams and foster personal growth using individualized data profiles. Ren is also infinitely scalable, allowing it to be deployed across thousands of employees in your organization. It provides real-time coaching advice for leaders with a depth and reach that no human coaching service can match. Ren's dashboards for organizations provide unique insights, while protecting the privacy of individual employees.

Simon is a cloud-based software solution that enhances employee onboarding and overall experience, aimed at making the transition for new and current employees both memorable and engaging. It boasts various features, including dynamic progress tracking that delivers real-time updates on each new hire's status, mobile responsiveness that enables onboarding to be completed seamlessly on smartphones or tablets, and customizable content tailored to reflect your brand identity. Additionally, the platform offers a contract builder that quickly generates employment contracts using your predefined templates and easily integrates with existing HR software through API connections. Simon's user-friendly notifications and workflow management systems efficiently oversee tasks ranging from IT requests to reminders about probation periods, guaranteeing that all internal procedures are executed punctually. By streamlining and automating administrative functions, Simon not only shortens the hiring timeline but also allows organizations to dedicate more time to fostering connections with new employees, thus enhancing their overall onboarding experience even further. The result is a comprehensive solution that supports both the administrative side of onboarding and the strategic goal of employee engagement.

At ZIZO, we focus on retaining our employees by offering captivating gamified experiences alongside tailored feedback. Our cutting-edge gamification platform simulates the excitement of video games, creating a lively user experience. Through real-time progress indicators and engaging incentives, we actively involve employees, which significantly enhances their job satisfaction. We utilize personalized feedback and interactive challenges via advanced software capabilities, fostering not only engagement but also a rewarding workplace culture. Our dedication at ZIZO is to nurture a vibrant work environment that values and inspires each team member, resulting in sustained retention and opportunities for professional advancement. By incorporating innovative game mechanics and gamification strategies, we invigorate team motivation and engagement. Mundane tasks are reimagined as thrilling challenges, which not only boost productivity but also encourage collaboration among team members, further solidifying our commitment to employee satisfaction.

Uncover, design, and implement all your requirements for a captivating employee experience. Communicate effectively through email, Slack, MS Teams, and SMS. Automate the delivery of onboarding processes, new manager training, parental leave, and other significant milestones. Mimic your individual writing style and quickly create striking branded visuals. From messaging to educational resources, connect and inform your workforce with content that strikes a chord. Produce compelling on-brand visuals to boost employee involvement. Customize and initiate comprehensive campaigns in a matter of minutes rather than weeks. Identify the most effective communication channels for your audience. Simplify the onboarding process with tailored and automated employee communications. Recognize and appreciate your team members meaningfully, celebrating their successes promptly. Improve coaching outcomes with timely, regular, and data-driven managerial prompts. As a leader in human resources, learn how to conserve time and enhance oversight across all your people programs through a unified system that streamlines processes and fosters employee engagement. This approach not only boosts productivity but also cultivates a more connected and motivated workforce.

Built entirely on a cutting-edge platform, Cadalys Service Management provides instant value for Salesforce users through ready-to-use ITIL processes aimed at enhancing Continual Service Improvement (CSI) across various service delivery functions, whether supporting internal help desks for employee IT needs or managing customer-facing operations. Our fundamental IT Service Management (ITSM) features are crafted to pinpoint areas for process enhancement, automate repetitive tasks, and foresee as well as actively resolve issues that can hinder both productivity and profitability. Effectively manage the services and offerings available to your employees, customers, and partners, while recognizing gaps in your service provisions to deliver exceptional value. Utilize robust routing, workflow, and collaboration tools to reduce disruptions and ensure that your users can swiftly resume their tasks. By doing so, you’ll not only optimize service delivery but also cultivate a more efficient operational environment.

Allswers transforms subjective views into actionable business insights, serving as an experience management platform designed to enhance decision-making through real-world data. By generating impactful surveys, it not only fosters stronger customer and employee loyalty but also assesses the effectiveness of various processes. We assist in crafting surveys that yield distinctive insights into the experiences of your most vital stakeholders. Our solutions focus on quantifying the value of your company's processes while automating the monitoring of customer interactions for a better grasp of their behaviors. Additionally, we help you assess the attributes, benefits, and values that consumers link to your brand. Managing employee engagement is also a priority, as it can significantly elevate productivity levels. We keep track of quality indicators to ensure compliance with established standards. Experience management is key in pinpointing growth opportunities, and we streamline tasks by creating automatic workflows and integrations that facilitate valuable insights. Ultimately, Allswers empowers organizations to harness feedback effectively and drive continuous improvement.

Asanify, a member of the Techstars portfolio, offers advanced AI-driven solutions for HR management, payroll, and sales enablement, aimed at assisting startups and small to medium-sized enterprises in boosting their revenues and reducing expenses. Our state-of-the-art AI technology interacts with employees via popular platforms such as WhatsApp and Slack, ensuring effective engagement. With our unique approach to salary structuring and automated sales onboarding, we revolutionize the onboarding process, enhancing employee motivation and retention rates. We are eager to connect with companies that share our values and vision. Asanify is particularly well-suited for startups and small businesses seeking to optimize and automate their entire HR lifecycle from hiring to retirement. Additionally, for international organizations, our distinct Employer of Record (EOR) and contractor management services allow you to hire and oversee teams across the globe while effortlessly managing their payroll. Our solutions not only simplify HR processes but also empower businesses to achieve their goals more efficiently.

Connect with your remote workforce in mere seconds, ensuring seamless interaction and instant information sharing among them. At last, it’s a communication platform that your team is eager to engage with! Develop training materials, guides, and onboarding processes through micro-learning techniques, equipping your teams to excel anytime, anywhere. Assess the effectiveness of your employee engagement initiatives while enabling both employees and managers to meet their objectives. Enjoy real-time insights accessible to all! Enhance your business and foster a strong, branded employee experience that resonates with everyone. Discover a comprehensive employee engagement app designed for remote communication, training, and leadership, all powered by Actimo, to support your organizational goals. This innovative tool not only facilitates communication but also enhances the overall productivity of your workforce.

Thriving Springs is an innovative platform that leverages AI technology to enhance employee learning and engagement, assisting businesses in the onboarding, upskilling, and retention processes through user-friendly learning modules, behavioral training sessions, and engagement assessments. This platform presents a robust array of tools aimed at boosting workforce proficiency and cultivating an environment of ongoing education. Among its standout features are a customized learning portal tailored to each employee, a generative AI-driven course creation tool, and a vast content library that encompasses essential subjects like leadership development, compliance, diversity, equity, and inclusion (DEI), workplace wellness, managerial effectiveness, customer focus, and soft skills enhancement. Additionally, Thriving Springs offers engagement assessments to gauge and elevate employee involvement, with the capability to align educational courses with employees based on the insights derived from these assessments, ultimately leading to significant improvements. With its comprehensive approach, the platform not only aids in skill development but also fosters a thriving workplace culture that values continuous improvement and employee satisfaction.

Rapidly create RPA playbooks to support customer, employee and other workflows. Download, Customize, and Integrate bots. eCommerce bots and RPAs can increase conversion. Automate customer engagement at every stage of the customer's purchase journey. Software robots can be used to automate, organize and build front-office tasks. Acquisition Bots to lower the cost of customer acquisition. Contextual bots for journey continuation from various traffic sources. Optimize conversions for low-performing traffic channels. There are 50+ pre-made front-office bots and 6 RPA playbooks. This number is growing quickly. tapCLIQ's Interactive messaging provides a superior user experience by personalizing messages to users' micro-moments for greater mobile engagement and action. TapCLIQ's Interactive messages will allow you to maximize the potential to drive growth at all stages of your prospect and customer lifecycles.

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

Continu is a modern Learning Management System (LMS) designed to streamline training, onboarding, and skill development. It offers features like content authoring, workshops, learning paths, and assessments within a user-friendly platform. Its AI-powered tools and automated workflows enable teams to learn anytime, anywhere—ideal for hybrid work environments. Organizations can ensure learning resources are accessible to all employees, regardless of location. Continu also supports extended enterprise training, delivering consistent learning experiences to external stakeholders, including customers, partners, and vendors. This fosters collaboration and knowledge sharing across groups. Designed for usability, Continu integrates seamlessly with existing tools, enhancing engagement and adoption throughout organizations. This ease of use drives learner participation and ensures effective training programs. Organizations report higher engagement, quicker onboarding, and administrative time savings, contributing to better training outcomes and ROI. Continu remains a trusted LMS for fostering a culture of continuous learning.

ALOE: Unlock the Advantages of Automation. Stop pondering ways to enhance efficiency in your organization. ALOE's contract lifecycle management and project management tools streamline your operations, allowing you to concentrate on the projects that are truly significant. ALOE's Features Include: Contract Lifecycle Management, Project Management, OCR Document Storage, Customized Security, Seamless Integration, Easy Adoption, Email Integration, Capacity Planning, Automated Workflows, DocuSign Integration, Document Template Automation, Mobile and Email Approvals, Comprehensive Reporting, Risk Mitigation, Clause Library, and Inline Editing. What advantages does automation bring? It saves time and boosts revenue. According to McKinsey, an employee wastes 1.8 hours daily sorting through emails. By using ALOE, you can get rid of tedious administrative tasks, empowering your team to dedicate their efforts to high-value projects. Furthermore, automating repetitive tasks fosters consistency and shortens training periods. In contrast to generic software solutions, ALOE is tailored to meet your specific needs, ensuring a more effective implementation. This customization leads to a more efficient workflow and ultimately enhances overall productivity.

Nurture and enhance the skills of your workforce by implementing specialized development programs tailored for individuals, organizations, and leaders that correspond with your strategic objectives! Utilizing Cornerstone Succession enables you to establish competency-focused talent pools across vital sectors of your organization. This platform not only simplifies the process of identifying high-potential talent and swiftly filling essential positions but also provides important insights into your workforce, fostering employee engagement, motivation, and overall development. Additionally, investing in these programs contributes to a more robust organizational culture and prepares your team for future challenges.

Attract talent as needed and assemble flexible teams for emerging projects. Oversee results, timelines, and working hours, while fostering a culture of adaptability, collaboration, and innovation. Employees are encouraged to guide their own career paths by aligning their personal goals with the organization's strategic vision. This approach reveals new avenues for success, empowering the workforce to tackle complex challenges and enhance customer satisfaction. With support and connectivity, employees can develop new skills, while leaders cultivate influence and forge connections that transcend organizational boundaries, aspiring to become future visionaries. Encourage employees to actively participate, achieve significant outcomes, build their personal brands, and accumulate recognition. Gain insights into engagement patterns, behavior trends, and in-demand skills to quantify results and shape future strategies. Ultimately, this comprehensive approach will significantly enhance employee engagement and retention rates, creating a more dynamic workplace. A thriving organization is one that recognizes these needs and adapts accordingly.

Enhance connections, foster loyalty, and generate significant results throughout the organization. By automating the processes of recording and reporting, as well as simplifying evaluations, you can dedicate more time to mentorship and leadership. Establish quicker feedback mechanisms to inspire and energize agents. Leverage advanced analytics to ensure your focus is directed to the most critical areas. Allow customer feedback to guide the creation of exceptional and consistent experiences. Filter out distractions and hone in on the insights necessary to achieve your contact center objectives and enhance business success. Quality managers play a crucial role in observing and training staff, regardless of whether they work remotely or onsite. This responsibility includes conducting routine assessments and training sessions to promote effective customer interactions while keeping an eye on trends and ensuring adherence to regulations. For organizational leaders, implementing a robust quality program is essential for maintaining employee enthusiasm and ensuring customer satisfaction. With Calabrio Quality Management, you gain insight into the entire experience of both agents and customers, paving the way for continuous improvement and excellence in service delivery. In this way, the dual focus on quality and engagement sets the stage for sustainable growth and success.

ExpressPigeon serves as a central hub for knowledge exchange in the realms of eCommerce and marketing. By enhancing the execution of eCommerce and marketing strategies, ExpressPigeon operates as a collaborative blog that consistently seeks to blend best practices with current trends, drawing from the real-world experiences of our knowledgeable contributors and their respective organizations. Our mission is to cultivate a platform where professionals in email marketing and marketing automation can express their enthusiasm, build their authority, and broaden their visibility for their businesses or organizations. With a concentration on eCommerce, marketing, business, SaaS, and associated inbound and content marketing subjects, we are fortunate to have insightful industry experts share their wisdom and experiences with our audience. This collaborative effort enriches our content, allowing us to deliver genuine value to our readers and fostering a community of continuous learning and growth. Through the sharing of diverse perspectives, we aim to empower our audience to navigate the evolving landscape of eCommerce and marketing effectively.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

InfiniteKM is a cloud-driven solution designed to provide a uniform and compliant Customer Experience (CX) across all interactions by enhancing Knowledge Management (KM). It ensures that customers receive timely and accurate information, fostering an engaged and compliant business model with uniform service delivery. By integrating seamlessly with existing technologies like Salesforce, Dynamics, and SharePoint, the InfiniteKM platform promotes governance, risk management, and compliance throughout the organization, empowering teams with the necessary answers. Leading organizations depend on InfiniteKM daily to guarantee that their teams and customers access timely and relevant information across all channels, thereby enhancing CX and ensuring better compliance. Additionally, the platform is utilized to promote strategic alignment among leadership, cultivate team culture, and boost employee engagement, which collectively enhances their capability to provide exceptional CX. This comprehensive approach not only bolsters efficiency but also paves the way for sustainable growth and innovation within the enterprise.

Botmind is a software-as-a-service platform designed to enhance customer experience by automating responses to common inquiries using a blend of artificial intelligence and human support within the same communication channel. By facilitating order tracking and appointment scheduling, Botmind strengthens customer relationships and seamlessly integrates with existing tools such as Zendesk, Front, and Intercom. This innovative solution aims to optimize your return on investment in several ways: by boosting customer satisfaction through quicker and more accurate responses, enhancing employee experience by alleviating their workload from trivial issues, and significantly lowering customer support costs by 50% to 90%. Among the many benefits offered by Botmind are a library of 90 pre-recorded responses, the ability to provide answers to customers in under one second, and the impressive reduction of support costs by up to 90%. Overall, Botmind stands out as a valuable tool for companies looking to improve efficiency and satisfaction across both customer and employee experiences.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

From the stages of recruiting and onboarding to payroll processing, time tracking, and performance evaluation, we simplify HCM through a single integrated platform. Benetech streamlines the entire employee lifecycle for employers by providing an effortless way to manage recruiting, onboarding, payroll, and performance, all within one cohesive system. Designed for executives, managers, and employees alike, Benetech enhances efficiency with automation, empowers staff with self-service options, and simplifies administrative tasks. Our mobile solutions allow both employees and managers to easily manage their responsibilities while on the move. Whether it's swapping shifts, filling out forms, enrolling in benefits, or approving time sheets, Benetech ensures that workforce management and engagement are hassle-free from any location. By alleviating the complexities of HR administration, Benetech enables you to concentrate on what truly counts—your organization's success and employee satisfaction. This focus on ease helps cultivate a productive and engaged workplace culture.

Surround-view is a platform focused on people-centricity that leverages digital feedback and coaching to inspire, nurture, and retain employees during periods of digital transformation. By utilizing surround-view, organizations can prioritize their most crucial asset: their workforce. In today's landscape, the need for effective virtual leadership skills has reached unprecedented levels. You can try out surround-view for free through our “Remote Leadership” competence model to assess your and your organization’s current standing. Once 360° feedback is collected or an employee survey is finalized, what are the subsequent steps? How can we maximize value for employees, teams, and the organization as a whole from the insights gathered? What actionable recommendations can emerge from this data? Surround-view is designed to assist you in tackling these inquiries and transforming the insights derived from feedback into concrete actions for improvement, ultimately fostering a more engaged and productive workplace. With surround-view, you can unlock the potential of your workforce and drive meaningful change within your organization.

Positive outcomes often occur in threes. Rise combines HR, Benefits, and Payroll into a streamlined, user-friendly People Platform. Take back your valuable time. Allow Rise to transform your workplace by prioritizing employee experiences over tedious processes and paperwork. Tailor the entire employee journey within a single platform. Employees can track their personal progress, access important documents, and submit time-off requests—all through a tool they already appreciate. The benefits administration process is greatly simplified with Rise’s modern, intuitive, and paperless system, enhanced by seamless HR and payroll integration that you will certainly appreciate. With Rise, your group benefits and payroll are consistently aligned, saving you countless hours on reconciliations and accounting tasks. Furthermore, employees have the freedom to self-enroll and modify their benefits plans at any time, ensuring you always have the latest information. Managing payroll is now effortlessly simple, almost like having one hand tied behind your back. Rise seamlessly integrates payroll, HR, and benefits, so you can relax and leave the details to us, giving you peace of mind and efficiency in your operations.

We are committed to ensuring that the administration of employee benefits is a straightforward process. By offering top-notch technology alongside personalized customer support, we transform the experience of selecting and overseeing benefits into an enjoyable and effortless task. Our groups can easily achieve employee involvement, maintain ACA compliance, and benefit from automation and cost savings. We have developed an engaging solution that connects employers, brokers, and employees throughout the entire benefits journey. From collaborating with your broker to create a tailored benefits program to facilitating seamless online enrollment, we are here to assist you. Our approach simplifies employee education, provider integration, and consumer payment solutions. We deliver a comprehensive answer for all your benefit requirements. Our clients, brokers, and consumers consistently see improved outcomes. As healthcare systems evolve and grow increasingly intricate and costly each year, our services become even more vital. We strive to navigate these challenges together, ensuring that everyone involved reaps the advantages.

iCON is a comprehensive and fully integrated cloud solution that streamlines and automates the entire human capital management process, covering everything from recruitment and onboarding to administration and employee separation. This platform empowers employees with extensive self-service options, allowing them to manage their personal information, enroll in benefits, access pay stubs, and update addresses independently. With its ability to provide quick and easy access to real-time data, iCON can be tailored to fit the unique needs of your organization without the burden of costly hardware purchases. By enhancing employee engagement through these self-service features, iCON ensures a smoother experience from hiring to retirement, making it the flagship solution of Unicorn HRO for all aspects of human capital management. Additionally, organizations can benefit from increased efficiency and reduced administrative burdens, further supporting a productive workplace environment.

Create a captivating and user-friendly experience for your employees, no matter their location. Liberate your benefits team from the burdens of tedious administration that consumes time and resources. The Reward Center serves as a hub for employees to access, enroll in, and manage their benefits effortlessly. With its user-friendly design, it ensures high levels of engagement and satisfaction among users. Meanwhile, Control Center employs automation to relieve administrators of routine tasks, thereby enhancing efficiency and allowing them to focus on delivering strategic contributions. Analytics Center equips decision-makers with actionable data-driven insights, enabling them to leverage benefits to achieve both employee and organizational objectives. Darwin empowers busy benefits professionals, allowing them to regain control while fostering employee engagement and creating the bandwidth needed for transformative initiatives. This holistic approach ultimately supports a thriving workplace culture.

An all-encompassing educational platform has been reimagined to cater to the diverse needs of individual learners. Adobe Learning Manager, previously known as Adobe Captivate Prime, empowers you with full control to craft tailored learning journeys for your workforce, clients, and collaborators. Utilize AI-driven suggestions to curate a customized homepage that enhances the learner's experience. Seamlessly integrate learning into daily operations by leveraging ready-to-use connections with widely-used marketing technology platforms like Adobe Experience Manager Sites and Marketo Engage. Effectively train your employees, partners, and customers with this cutting-edge digital learning solution. Create a learning atmosphere that promotes exploration and engagement. Benefit from extensive analytics that support informed decision-making. Additionally, integrate the learning management system with other enterprise tools through a comprehensive API framework, ensuring that learning is an integral part of your organizational workflow. This innovative approach not only enhances the learning experience but also drives overall performance and engagement.

Enhancing Remote and Secure Customer Interactions for Your Deskless Workforce. Elevate your customer satisfaction with an on-demand engagement experience that fosters instant connections. Significantly boost the effectiveness of your deskless team in the field, ensuring they can operate efficiently from any location at any time. While you can't extend the hours in a day, you can certainly enhance how productive those hours are. Empower your team to be genuinely deskless, benefiting from a cutting-edge, data-driven business engagement experience that streamlines their tasks. By simplifying their roles, you contribute to a more satisfied workforce. Enhance your operational efficiency by minimizing manual interventions in business processes. Foster a stable workforce and increase productivity through automation and exceptional engagement strategies. Keep your sales data accessible at all times, enabling a seamless flow of information. Reduce obstacles with improved engagement methods and prompt approvals. This approach will also enhance pipeline predictability and boost conversion rates by ensuring accuracy in your sales pipeline. Ultimately, a well-connected team will lead to sustained business growth and customer loyalty.

Create and distribute content across various platforms, including web and mobile, while marketing and business professionals seek to improve their online presence for a competitive edge. To successfully engage customers and enhance their journeys, these professionals require the ability to quickly adapt and innovate as their business expands. Organizations that embrace agility often turn to OpenText Web Site Management to effectively link employees, partners, and customers with essential information, managing their digital and omnichannel strategies. Transitioning their Content Management System to the cloud offers businesses the opportunity to expedite their digital transformation by utilizing state-of-the-art solutions and automated updates that keep them at the forefront of technology. By leveraging cloud capabilities, users gain not only enhanced scalability and flexibility but also streamlined operations and integrated microservices. Elevate the interactions for customers, partners, and employees across all digital channels with a solution that seamlessly merges diverse technology stacks, ensuring a cohesive and efficient experience. This holistic approach ultimately fosters stronger relationships and drives business success.

Livingroom is the innovative new platform for employee engagement. Livingroom combines HR data with dynamic employee surveys to identify more than 1700 research-based factors that drive engagement and performance. It looks at everything from lightning to leadership, emotions and customer culture. Livingroom's powerful, in-depth surveys are more dynamic than other solutions. They adjust dynamically based upon previous answers. You can forget about repetition. Each employee receives a survey. This allows the platform more accurately identify issues by looking at each employee's specific needs. Managers can also get tailored suggestions and actions from the platform to improve employee engagement. Livingroom Analytics is an innovative start-up that aims to help organizations create vibrant workplace communities where employees feel inspired, included, and involved.