Botmind Description
Botmind is a SaaS service that automates customer requests using hybrid agents. This combines artificial intelligence with human intervention to create a more satisfying customer experience.
Botmind allows you to track orders, schedule appointments, and improve customer relations. It plugs directly into existing tools (Zendesk Front, Intercom ...).).
Your goal is to maximize your return.
- The ROI of customer experience: Get faster answers and always be right (+26% satisfaction).
- Employee experience is the ROI. No more dealing in non-value-added issues.
- The financial ROI is to reduce the cost of customer service processing between 50% and 90%.
Botmind's Advantages
Pre-recorded responses of 90
- Lowers the cost of support by 90%
- Answer your customers in less that a second
Pricing
Integrations
Company Details
Media
eCommerce delivery follow order
Product Details
Botmind Features and Options
Artificial Intelligence Software
Natural Language Generation Software
Customer Service Software
Machine Learning Software
Botmind User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Botmind helps to manage season peaks on e-commerce Date: Jun 08 2020
Summary: I think that in the future, all e-merchants will have to be equipped with innovative solutions like Botmind. It is in my opinion impossible to offer a perfect customer experience without using new technologies.
Positive: With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.
Negative: Since we have been using Botmind, we have never had any drawbacks related to its use.
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