Netformx SuccessXpert Description

Cisco Partners automates customer success management

Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:

Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads

SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.

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Company Details

Company:
Netformx
Year Founded:
1994
Headquarters:
United States
Website:
www.netformx.com/products/successxpert/
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Product Details

Platforms
SaaS

Netformx SuccessXpert Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Netformx SuccessXpert User Reviews

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