Alternatives to NICE Workforce Management (WFM)

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

ScheduleFlex is a dynamic workforce scheduling solution tailored for industries that require flexible and responsive labor management, such as healthcare, public safety, call centers, and staffing agencies. It empowers managers to quickly adapt to fluctuating workforce demands by seamlessly adjusting shifts and assigning them to available, qualified employees. The software includes advanced tools for handling last-minute schedule changes, helping to mitigate disruptions caused by callouts or shifting service needs. With integrated mobile communication features, it enhances real-time coordination between managers and staff, ensuring smooth daily operations. By optimizing shift coverage and minimizing unnecessary overtime, ScheduleFlex helps organizations improve efficiency and workforce utilization.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.

AgentTime™, a call center scheduling software, is an affordable and easy-to-use solution for managing call center workforce. Our AgentTime software allows you to import call volume forecasts as well as average call lengths per time period. AgentTime will generate optimal weekly schedules to your agent groups. AgentTime's call center scheduling software also includes Portage's powerful call center designer and SimACD call centre staffing software. These modules allow you to calculate the optimal agent levels for your workweeks. Call Center Designer uses established Erlang-C formulas to predict your staffing needs and other performance statistics for each period of your workday. SimACD refines these calculations, allowing you to try out different numbers in a computer-simulated automated call distributor (ACD), before creating your schedule. You can create weekly schedules using our intuitive user interface.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

Increase employee engagement and contact center productivity while reducing costs. Aspect Workforce Management (formerly Alvaria Workforce & Aspect Workforce Management), gives your organization the tools it needs to maximize efficiency, monitor and improve agent performance, and reduce turnover. The WEM Suite builds on our market-leading workforce-optimization capabilities by adding employee-centric agent-experience capabilities such as game-based mechanics. This combination creates the most powerful and comprehensive workforce engagement solution on the market. Aspect Workforce will help you get the most out of your contact center, whether your team works on-site, remotely, on-the-go, or from home. Choose the tools that you need from our WEM Portfolio and start achieving better customer experiences, high-quality interactions with customers and more engaged agents – all at a lower cost.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

TelStrat WFO offers world-class workforce optimization functionality through an easy-to use interface. Engaging and managing your team well is key to optimizing your largest investment and exceeding your customers' expectations. The solution is a workforce optimization program, supported by the right software. Serenova provides that solution via both cloud and on-premise WFO software. To meet service levels, schedule skilled agents quickly and accurately. Use wizard tools to forecast future requirements and predict them. Agents can enter their schedule preferences and view their performance via the My Time web portal and mobile app. Gamification features can improve agent motivation and performance.

Orgvue can bring people and data to life with a richer and more visual experience in organizational design and workforce management. Today, see tomorrow's business. We have a solution for every design or planning challenge. Orgvue creates an organizational structure to ensure that you have the correct people at the right place and time. Helping you bridge a gap between demand and supply for workforce. Orgvue's organizational design is a cyclical and ongoing process of continuous improvement. It provides access to the best-in class methodology on a single, integrated platform. Orgvue offers a combination of SaaS services and advisory services to help you identify the target demand, and manage the gaps between workforce demand and supply. Orgvue's design and planning capabilities allow you to adapt your organization to the changing world. Orgvue is the workforce planning platform that will deliver on your promises.

Mosaic, an AI-powered resource management and workforce management solution, increases productivity and profitability. It integrates with most financial and project management software to automatically collect data and show who is doing what and when. The software allows teams to accurately forecast and bill, manage their capacity effectively, and plan their workloads. Mosaic helps organizations get rid of clunky spreadsheets. It gives them the real big picture. Get started today with a 30-day free trial.

NICE Employee Engagement Manager is a key component in the NICE Intelligent WFM SuiteTM. This full-lifecycle WFM offering delivers intelligent automation solutions to intraday management's WFM domain. EEM optimizes staffing immediately after WFM schedules have been published, both intradayly and for several weeks in the future. EEM helps reduce or eliminate friction by identifying staffing variations in advance. EEM intelligent automation automatically and proactively identifies staffing gaps and determines who can fill them. It also personalizes schedule changes offers and updates all schedules. EEM intelligent automation personalizes employee scheduling with preapproved intraday or near-term options. It also offers 24/7 multichannel self-scheduling access and "push" offers for up-to-the minute shift changes, desktop alert popups, and mobile in-app notifications.

We believe that providing a unique, flexible, and responsive platform, especially as a Field Service Management solution, will allow you to deliver the best customer service. All-in-one platform for managing incoming calls, providing online support, chat, SMS and self-service application sync, emails, social media integration, and providing customer service. Multi-platform mobile apps to manage your field workforce. Mobile workforce empowered to receive, schedule, complete, update, notify, and even cancel job orders while on the go. iTouchVision's Service Desk Solution makes it easy to manage service requests and tasks throughout their lifecycle. Automated administration workflows make it easy to schedule and manage back-office operations. While our platform is highly configurable, it will not meet all your business requirements. However, an off-the-shelf solution will never be able to meet all your business processes 100%. Our platform may not meet all your requirements.

Cisco Webex Workforce Optimization offers integrated capabilities for team performance and management to enhance our Unified Contact Center Express or Webex Contact Center product offerings. Supervisors need the data and tools to manage their team and provide exceptional customer service. Scalable voice and screen call recording, as well as quality evaluation solutions, can improve first call resolution and team productivity. Managers can now focus on strategic improvements and receive real-time feedback, without having to worry about scheduling. Data-driven insights are available from speech and desktop action analysis. This will help improve customer experience and drive sales. Webex Workforce Optimization is integrated directly with Cisco Unified Contact Center Express or Webex Contact Center solutions. This allows you to transform the supervisor experience and create an exceptional contact center.

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Say goodbye to tedious spreadsheets, manual work and complicated software. Say hello to a smart WFM system that makes your life easier, your customer service better and your contacts more pleasant. Don't be frustrated by a WFM system that adds to your workload. Instead, look for one that makes planning easy. Injixo is a user-friendly, intuitive WFM solution for call center operators. It's designed to help you do more with less, while saving you time, money, and stress. Instead of waiting in lines to get support, enjoy real customer service that is worthy of the name. Injixo's support team and smart self service options offer excellent onboarding, training, advice, and support to assist you in your daily work. Instead of dealing with inefficient workforce management, automate and optimize your WFM from beginning to end.

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

nGUVU is a trusted provider for cutting-edge gamification software solutions and employee engagement software solutions. It uses behavioral analytics and machine learning to increase agent engagement in contact centers. nGUVU's engaging solution helps agents have a better day at work. It is a company with a mission to revolutionize contact center industry. nGAGEMENT by NGUVU, a cloud-based employee engagement platform and gamification platform, is powerful and scalable. It helps to motivate and improve the performance of call center employees. Leaderboards, contest management and reward management are some of the key features. Other features include reporting, predictive analytics, results tracking, badge management, reporting and more.

MyPass™, a multi-award winning technology company, empowers workers by allowing them to manage their training information and competency through a digital Skills Passport. MyPass™, a multi-award-winning technology company, simplifies the compliance management process in highly regulated industries. Our clients can reduce risk by gaining real-time access to compliance data and reduce back-office costs up to 70% by streamlining processes. We are building a global credentialing platform to reduce risk and save time in the workplace.

Are you tired of using Excel to plan your shifts but not ready for a more complicated and costly system? Smartplan offers everything you need at a low cost: Easy shift planning, communication, shift swapping and punch clock. You also get salary, free apps, and everything else in between. Our flexible and user-friendly tool makes it easy to create, share, and update staff rotas. You will never miss a shift in your rota. Your employees will be able to access their shifts from their phones. Our Android and iPhone apps make it easy to manage shift swaps. Get a complete overview of the actual and planned work hours of your employees. The planning phase is the first. This is the part of the puzzle that determines and covers the staffing requirements. Smartplan provides you with a complete planning overview in an easy-to-use shift planning system. Smart template system that allows you to create rotas using repeating patterns.

Mobideo, a global hitech company, is changing the way industrial workers operate and perform. It digitalizes work processes and leverages cloud, big data analytics and mobility to enable owners in asset-intensive industries achieve unprecedented levels of operational excellence, and increased profitability. MobideoSTO is the company's flagship product. It is a digital Shutdown, Turnaround and Outage (dSTO) Operating System that allows turnaround groups to manage the entire STO lifecycle. It is based on over $3 billion in STO projects in the power, chemical, and refining industries. It addresses the complex nature of STOs. It dramatically improves the management of key factors that determine STO success, such as scope, cost, schedule, quality and EHS. Mobideo was founded in 2008 and is ISO 27001 certified.

Genesys Cloud EX, an innovative employee-experience platform, is designed to empower and engage contact centers and other customer-focused organizations. It streamlines tasks like scheduling, performance tracking and skill development by integrating powerful workforce management (WEM). Genesys Cloud EX uses AI-driven insights to help managers identify areas of improvement, while providing employees with personalized coaching opportunities and development opportunities. The platform encourages collaboration, transparency and a supportive work environment through intuitive dashboards. Genesys Cloud EX's cloud-based architecture allows organizations to improve productivity, employee satisfaction and deliver exceptional customer experience.

Stay competitive in an ever-changing market by achieving operational excellence, increasing market share and enhancing profitability. Align your workforce needs with the skills and availability of the workforce. Assess and improve quality, safety and productivity. Enhance performance with employee engagement programs. Blue Yonder’s Store Workforce Management ensures that products are stocked and organized, enhancing customer satisfaction and fulfilling the supply chain promise. Blue Yonder’s Labor Management System gives you the detailed insights needed to improve employee engagement and performance. Optimise workforce productivity and reduce costs by aligning labor availability with shopper demand. Use employee self-service and mid-week schedule rebalancing to increase adaptability. Cultivate high-performance cultures through standard methodologies and workforce incentive programs that uncover opportunities for process improvement.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

Transform the way you manage and empower employees. Calabrio WFM's dynamic on-premise and cloud solutions allow contact centers to plan, manage and engage employees, and create outstanding customer experiences. Calabrio WFM combines optimized staffing with employee engagement options to enhance visibility, adaptability, and performance. A mobile-ready, agent-friendly solution that unlocks the potential of your company and your people. Our self-service and dynamic scheduling technology will complement the dynamism in your operations, creating a more flexible and desirable work environment that meets your employees' needs. Incorporate powerful technology in your WFM processes using self-service Agent tools, automated contact center platform connectors and automated call center platform connectors. This will streamline forecast creation, schedule generation, and communication processes. Employees will be more productive if they are given timely feedback and have access to gamification tools. This will foster growth and development and allow for flexibility.

Click2Coach's award-winning solution provides upfront training for agents. It uses real customer interaction scenarios to show agents how to handle different customer interactions. Agents are trained to handle phone calls and omnichannel interactions. However, it is important to provide ongoing coaching so that they can become highly engaged and productive agents. This will result in exceptional customer service and a high level of customer satisfaction. Coaching is an ongoing effort to improve the productivity and effectiveness of agents. Coaching agents is like coaching a professional athlete. The coaching helps to develop their skills and motivate them. Even the smallest changes can make a big difference in performance. Agents who receive coaching or objective feedback can improve their skills, increase their effectiveness, stay engaged, and provide a better customer experience.

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

Engaging customers in today's digital world requires a single, consistent experience across all channels they use to communicate with you. Delivering seamless service has never been easier, from calls and emails to chat and social media messaging. IFS Customer Engagement software solutions allow businesses to provide faster and more efficient service regardless of the channel. Support staff can deliver fast service, regardless of how complex the request is, by combining an Omni-channel contact center and CRM in one configurable, AI-powered agent desk. Your agents can seamlessly engage customers by combining disparate customer data from multiple systems. This will allow them to bank productivity gains and enable seamless customer service. Excellence in customer service is essential to win in the service market. What does it take to modernize a contact center and provide smart self-service?

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

Businesses can view agent activities and the processes that were used to achieve them. Globitel's Workforce Management software provides a set of smart tools that allows call center managers to increase productivity and track compliance. This is done by optimizing staff resources through accurate forecasting which in turn creates a more efficient schedule. By optimizing staff resources, you can achieve the desired service level by balancing the available skilled agents and forecasted trafic per day intervals. This ensures that there is minimal underutilization. This increases efficiency and agent satisfaction. Globitel's Workforce Management software has dynamic modules that will help you manage your workforce better. The software automates scheduling, forecasting and real-time monitoring. It also maintains operational aspects such as call volumes (handle time), agent shifting, and handle time.

Timegate is a global workforce management system that was specifically designed for cleaning, security, and facilities management providers. It's the most scalable and best-in-class software, providing business-critical information that will help you operate efficiently, improve performance, and reduce risk. To manage employee and customer information, time and attendance, and schedules, start with the Timegate Essentials pack. As you grow your business, add additional packs to help with employee engagement, finance and recruitment, reporting, and service. Timegate helps businesses like yours become more profitable and retain more customers. Timegate is innovative, flexible, and industry-specific, giving you a competitive edge.

Customer-centric businesses must make customer experience a priority. It is almost impossible to break down silos in customer engagement for most. The gap between traditional and digital engagement channels is only growing with the meteoric rise of social networks. Enterprises have limited time to bridge this channel gap. Servion has over two decades of experience in customer service management and is uniquely positioned to help enterprises create their own customer engagement hubs that are future-ready. Servion offers a consulting-led approach that allows enterprises to create their own customer engagement platform, rather than the industry's standard practice of selling prebuilt platforms. Servion leverages its IP-based CX platforms and its technology alliances/product sellers to integrate a customer engagement hub that is fit for purpose. This includes people, process, and technology.

Infor®, Workforce Management optimizes every aspect of labor management and productivity. Strategically improve workforce planning, execution, analysis with an industry-specific enterprise workforce management software solution. Built on a proven technology platform, it delivers time and attendance, demand driven scheduling, workforce scheduling, absence management tools, and time and attendance. With Infor WFM's technology architecture, you can support multifaceted integrations and data exchanges. Use a powerful industry-specific scheduling tool for today's complex scheduling requirements. You can streamline your day-to-day scheduling with cross-team and staff-floating capabilities. Use data-driven, scientifically optimized scheduling technology. Give your employees the ability to manage their schedules. Use a self-learning algorithm for historical, past period, weather, and promotional data analysis.

Assembled, a modern workforce management platform, is designed to rapidly scale global support teams. Assembled helps teams forecast support demand, create and manage team schedules, track real time performance and schedule adherence, as well as uncover insights to improve support operations. This is the first and only workforce management platform that you will ever need. Forecasts are generated automatically within 10% of your weekly support volume so you can concentrate on getting coverage. In just a few clicks, you can go from forecasted needs to a recommended schedule. Our simple, yet powerful scheduling tool will keep your team organized. It was developed using the workflows of more than 100 support teams. Our real-time reporting shows how your team's actual performance and activity compares with your original plan. We give your entire team visibility into your schedules and performance, so everyone can share in the success.

Over 800 organizations use our technology to engage, plan and support their people and resources in the most fair and effective way. Over 2 million people use our technology to manage their work lives every week. We help organizations manage their workforce, from scheduling and workforce planning to communications and HR processes. This allows them to better meet demand and reduce administrative burden. It also helps individuals to be more flexible and in control.

It's now easier to manage your workforce. Get rid of your spreadsheets and your whiteboards. We believe that every contractor should be able to manage their workforce from any location. LaborChart was founded by a fourth-generation electrician to simplify workforce management. We took the most popular resource management tools, such as spreadsheets, whiteboards, and databases, and created an easy-to use, all-in-one platform. We are here to help you plan, forecast, communicate, and collaborate with your most valuable resource, your people. Are you looking for a better way of managing your workforce? You've found the right place. Our team is happy and able to demo LaborChart, answer all your questions, and show you why LaborChart is the preferred solution for increasing workforce efficiency. Learn how LaborChart can help you streamline your workforce management today.

Intelligent Workforce Management for Every IndustryOptimize scheduling with a system that is built for companies of all sizes. Manage large-scale projects efficiently and handle high-volume tickets. Key Features Automated Task Sequencing: Generate dependent tasks to ensure smooth workflow. Optimized Technician Dispatching - Assign jobs according to location, skills, and availability in order to maximize efficiency. Real-Time Scheduling: Dynamically adjust your schedules to reflect live updates on projects and workforce availability. High-Volume Ticketing - Scale operations using intelligent automation to handle large workloads without a hitch. Industry-Agnostic solution - Designed for Construction, Field Services, Utilities, Maintenance, and More. Geospatial Digital Mapping: Visualize job sites, infrastructure and other factors to improve planning and execution. Work Order & Task Scheduler - Assign work orders and track them.

The WorkForce Suite by WorkForce Software is a cutting-edge, mobile-first, and cloud-driven solution designed for modern workforce management, boasting integrated features for employee communications and team collaboration. The WorkForce Suite is instrumental for multinational enterprises looking to streamline labor management, ensure compliance, enhance efficiency, and foster a workforce that is both highly motivated and adaptable. Offering a comprehensive package, the WorkForce Suite simplifies the management and enhancement of workforce operations, including tracking time and attendance, managing schedules for a varied workforce, projecting labor needs, overseeing absences and leaves, handling task assignments, analyzing workforce data, managing fatigue, providing a digital assistant for the workplace, facilitating employee self-services, organizing shift patterns, and improving employee interaction and cooperation, alongside capturing employee feedback and providing bite-sized training sessions.

Modern solutions are required to meet new challenges in workforce management. Legacy software and manual spreadsheets can't keep pace. The Legion WFM platform, which is AI-powered but cloud-native, delivers the most intuitive enterprise solution. Employees love it. Modernize employee experience while optimizing your workforce management. Legion WFM uses machine-learning to generate highly accurate demand forecasts that will ensure optimal staffing. 98% accuracy is achieved by automated labor forecasts. Forecasts of business demand are made in dollars, transactions and foot traffic, as well as other variables. Your unique labor model is included. Fully-automated forecasts continuously learn from thousands data points. Happy employees are a great way to attract and keep guests. Legion WFM improves workforce productivity and engages staff with easy-to-use tools. Legion WFM automates workforce management so that you can concentrate on providing the best service.

Ansapoint, a Windows software tool, can help you determine how many agents you will need to answer your calls. It will also estimate how many trunks should be connected to your call centre to handle peak traffic. Its unique graphical interface, charting tool and printed reports make it easy to design your call center workforce requirements quickly. Ansapoint is compatible with all versions of Windows 32-64 bit.

ARGOS Workforce Management is a supporter of open sourcesoftware. We want companies to be able to implement their WFM requirements more efficiently, easily, and at significantly reduced costs. The web-based, modular solution optimizes staff scheduling for companies with branches. In real-time, employee information, demand and planning data, as well as evaluations, are all available. This allows for efficient planning and facilitates efficient processes. ARGOS Mobile allows employees to quickly and easily track important information such as shift swaps, balances, holidays, submissions, and personal schedules. The app helps employees plan, increases productivity, and pays special attention employee centricity.

ARKIS is a platform designed to solve the 4 most common contact center problems and improve agent performance.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Pair better using patterns. Our AI allows global enterprises to identify subtle and valuable patterns in human behavior to better match employees with customers. Afiniti Enterprise Behavior Pairing™, which predicts and discovers patterns in interpersonal behavior, enables customers to be matched with agents by optimally pairing them with agents. Initi has over 150 patents. Their technology analyzes data and commercially available information tied with customer identity to identify patterns of successful behavioral interactions. These patterns are then applied in real-time to drive improvements in customer satisfaction, enterprise profitability, health, and overall health.

ICR Evolution offers a solution for every customer, no matter if you are a SMB, FTSE100, a financial services or utilities business, or if you have 10 or 600 agents. Our scripting and templating tools allow you to provide unified communications and reduce contact propensity. Our software is so simple to use that you will not only reduce agent burnout but also have more time to complete customer assessment and prevent repeat contacts. The ICR software offers several dialing modes (predictive. progressive. preview and agentless), which allows you to choose the most appropriate option for each of your telesales campaign. The evolution software will take care of everything else. Your agents only need to focus on collecting the money.