Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MyPass™, a multi-award winning technology company, empowers workers by allowing them to manage their training information and competency through a digital Skills Passport. MyPass™, a multi-award-winning technology company, simplifies the compliance management process in highly regulated industries. Our clients can reduce risk by gaining real-time access to compliance data and reduce back-office costs up to 70% by streamlining processes.
We are building a global credentialing platform to reduce risk and save time in the workplace.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Call Coach AI
No
Clui
Yes
Groov
No
Haiku
No
Inbenta Search
No
NiCE Employee Engagement Manager (EEM)
No
ULAP SBCaaS
No
Integrations
Call Coach AI
Yes
Clui
No
Groov
Yes
Haiku
Yes
Inbenta Search
Yes
NiCE Employee Engagement Manager (EEM)
Yes
ULAP SBCaaS
Yes
Pricing Details
MyPass is completely free for workers. For businesses, MyPass operates a tiered subscription model based on the number of active workers in your resource pools.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MyPass Global
Founded
2015
Country
Australia
Website
mypassglobal.com
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
Yes
Compliance Tracking
Yes
Controls Testing
No
Environmental Compliance
No
FDA Compliance
No
HIPAA Compliance
No
ISO Compliance
Yes
Incident Management
No
OSHA Compliance
Yes
Risk Management
Yes
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
Yes
Safety Management
Audit Management
Yes
Corrective / Preventive Actions
No
Incident Management
No
Injury Reporting
No
Inspection Management
No
OSHA Recordkeeping
No
Safety Risk Assessment
Yes
Training Management
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
No
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
No
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
Yes
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No