Zendesk Workforce Management (WFM) Description
Zendesk Workforce Management (WFM) is a comprehensive AI-driven platform that helps customer support teams improve efficiency through precise forecasting, automated scheduling, and real-time performance monitoring. By analyzing historical interaction data, Zendesk predicts staffing requirements to minimize overstaffing and understaffing, thereby reducing costs and wait times. The software offers automatic agent scheduling and detailed activity tracking, enabling managers to customize shifts and workflows with ease. Agents gain clarity and control by viewing upcoming tasks and accessing insights about their work, which fosters engagement and loyalty. Zendesk WFM has helped clients like Sendle, Wyze, and Tembici achieve up to a 450% increase in first reply times and a 30% reduction in operational costs. The platform integrates smoothly with Zendesk’s broader suite of customer service tools, providing a unified experience. Resources such as webinars, guides, and demo videos support user onboarding and adoption. Zendesk WFM is suitable for businesses looking to scale customer support while maintaining quality and efficiency.
Zendesk Workforce Management (WFM) Alternatives
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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RemotePeople helps businesses build international teams through Employer of Record services, recruitment and workforce administration in 150+ countries. Founded in 2018 and based in New York, RemotePeople combines a web platform with dedicated account managers and in-country HR expertise.
With EOR, RemotePeople handles local employment contracts, onboarding, payroll, tax administration and statutory benefits while clients manage employees' daily work. EOR Flex starts at $199 per employee/month. EOR Plus starts at $399 per employee/month, billed annually for 5+ employees. Salaries and statutory employer costs are additional; availability and terms vary by country.
In-house recruitment and executive search help companies source talent before hiring. Recruitment + EOR costs 2% of annual salary each month for recruitment, plus the EOR fee. Other services include Global Payroll, US Payroll, Contractor Management, Contractor of Record and US PEO.
RemotePeople also supports global benefits, equity, visas and immigration, company incorporation, ongoing entity management and transfers from EOR to a client's own entity. Optional support includes employment contracts, legal assistance, background checks, compliance audits, equipment, workplace services, expenses and offboarding.
AI Command Center accepts natural-language requests for onboarding, payroll, leave, expenses and contract changes, with expert review of high-impact actions and an audit trail. Employee self-service brings payslips, documents and requests into one platform. Request a demo or country-specific quote; no free trial is offered.
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Ubeya
Flexible work is on the rise. The ultimate OS for temp work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and Businesses employing temp workers.
Ubeya has developed a SaaS B2B platform that brings the tech revolution to the world of temporary jobs.
Ubeya connects businesses that manage flexible workers, and allows them to manage, outsource, rate and pay their entire workforce. It bridges the gap between staffing firms, businesses and shift workers by automating and optimizing work processes, scheduling, communication, payroll and compliance.
With Ubeya’s technology, workers finally feel the belongingness to the company they work for. This boosts their connection to the business and makes them more accountable in every task they tackle.
Ubeya platform unifies scattered communication channels, increases workers’ retention, and reduces no show rate, to reshape flexible work experience.
Ubeya’s platform helps hundreds of businesses worldwide become more resilient and adaptive to change, resulting in growth, operational excellence and happy workforces.
Ever wondered how a huge operation like the O2 Arena stadium manages their work? Ubeya provides everything they need.
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GrowthDot Proactive Campaigns
With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp.
Send as many mass emails as you need from Zendesk directly.
Send emails to test recipients
Follow-up campaigns should be launched
With integrated Email Tracking, you can view email statuses.
You can assign campaigns to agents, groups, or brands
Use an alias to type and send emails
Add CCs in your emails
Agents can share contact lists and campaigns
Choose from the list of already created CSV files or import CSV files with data.
Add formatting to your email body
To create brand emails, use HTML code
Integrates with analytics tools
Set up triggers and schedule campaigns
Zendesk tickets can be created with any status automatically
Send internal notes in bulk
Allow contacts to unsubscribe
Get feedback through CSAT surveys and ratings
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Pricing
Pricing Starts At:
$5.00/month/user
Free Trial:
Yes
Integrations
Company Details
Company:
Zendesk
Year Founded:
2007
Headquarters:
United States
Website:
www.zendesk.com/service/workforce-management/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Live Rep (24/7)
Zendesk Workforce Management (WFM) Features and Options
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Performance Appraisal
Scheduling
Time & Attendance
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