Compare AgentTime vs. NICE Workforce Management

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Flexible work is on the rise. The ultimate OS for temp work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and Businesses employing temp workers. Ubeya has developed a SaaS B2B platform that brings the tech revolution to the world of temporary jobs. Ubeya connects businesses that manage flexible workers, and allows them to manage, outsource, rate and pay their entire workforce. It bridges the gap between staffing firms, businesses and shift workers by automating and optimizing work processes, scheduling, communication, payroll and compliance. With Ubeya’s technology, workers finally feel the belongingness to the company they work for. This boosts their connection to the business and makes them more accountable in every task they tackle. Ubeya platform unifies scattered communication channels, increases workers’ retention, and reduces no show rate, to reshape flexible work experience. Ubeya’s platform helps hundreds of businesses worldwide become more resilient and adaptive to change, resulting in growth, operational excellence and happy workforces. Ever wondered how a huge operation like the O2 Arena stadium manages their work? Ubeya provides everything they need.

Connecteam is an all in one employee app that was specifically designed for non-desk employees. It provides all the necessary capabilities to manage and operate field employees, including communication features, workflows and scheduling, as well as time clock. Just a few clicks and you can bring together your deskless workforce. Your desktop Launchpad allows you to collaborate, manage operations, develop professional skills, and monitor employee engagement. In minutes, you can create a fully-branded mobile app for your company. You can add safety checklists, orientation courses, product catalogues, and shift management to your mobile app. Or, you can customize the features to suit your needs. You can also gain insight into how your team interacts with company assets and take steps to improve efficiency. Connecteam allows managers and employees to automate their processes and allow them to focus on growth. Integrations include Google Calendar, Gusto, QuickBooks Payroll, Xero and others.

Journyx provides time and attendance tracking for payroll, along with project-based time and expenses for businesses that need to track time for billing, projects, and payroll. You can integrate with Microsoft Dynamics 365, PowerBI, Excel, Sage Intacct, Oracle NetSuite, QuickBooks, ADP, and many other programs to create custom features such as automated data validation rules, approval workflows, and robust analytics and reporting. Journyx provides everything you need for project management, billing, and payroll compliance, as well as accounting processes. Our core products include: * JX Time Tracking Software for project-based time and expense tracking * PX Resource Management Software for a complete picture of project & budget status, employee hours, and resource availability * CX Time and Attendance software, time clock hardware, and scheduling applications that allow for flexible time collection methods, including swipe, mobile, and biometric hardware. Are you a VAR? Check out our Partner Program.

The #1 online payroll service provider makes it easy to pay your employees and gives you access to powerful tools, employee benefits and support experts. All your payroll needs can be managed and you have access to HR and employee services from one place. Once your payroll setup is complete, you can automatically pay your team. We will automatically calculate, file, pay and pay your payroll taxes. Direct deposit allows you to keep cash in your account for longer periods of time. Your payroll account allows you to manage benefits and employee services. Direct deposit allows you to keep cash in your account for longer. Direct deposit allows you to pay your team whenever you want. Your time tracking data automatically flows to your account. Your phone can be used to approve timesheets, pay employees, and create invoices. You can set up your payroll to run automatically and save valuable time. We'll send you notifications to help manage your account if you have Auto Payroll enabled.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Evolia makes it easier to hire, schedule and track time worked by frontline in medium and large-sized businesses. Gone are the days of working in silos and having to play the telephone game finding last-minute replacements. With Evolia, employees get the opportunity to take part in the scheduling process in a few clicks. Evolia for managers: • Hire for open shifts and replacements • Quick and intuitive schedule creation • Automated replacements and recall lists • Employee availability management • Centralization of leave requests • Labor budget controls • Integrations to the most popular payroll systems • Smart timesheets with pre-approval • Automated payroll preparation • Employee messaging and platform for announcements • And so much more! Evolia for employees: • Free profile to post for an open shift in your area • Free and easy to use web & mobile app • Support for expense accounts • Work availability and preference • Mobile punch • Messaging platform

WorkforceHub, the small business solution that is instantly useful and delightfully easy to use for tracking time, scheduling, and hiring, is the perfect solution. It grows with your business while providing the features that are essential to an organization. It is designed, priced, and tailored for small business employers. The integrated solution provides employees with features such as employee self-service and PTO tracking to improve employee experience. The solution helps create high-performing teams by tracking applicants and onboarding new employees. Reduce workforce management complexity through seamless time and attendance, employee scheduling, geofencing and more. WorkforceHub is able to connect to existing systems, allowing for the addition of new functionality over time. Radially flexible and empowering.

Docubee, an Accusoft brand, is an intelligent contract automation platform that lets businesses create, manage, sign, and track digital contracts in one secure platform. Docubee powers contracts by enabling users to gather vital customer data, create contracts using tools like generative AI or pre-built templates, and connect pieces of the process with dynamic workflows. Users can integrate Docubee with their existing site or platform via the API or connect to thousands of apps and CRMs using native and webhook-powered integrations. For more information, visit docubee.com.