Alternatives to Gleap

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Accelerate the process of identifying, reporting, and resolving bugs efficiently. Utilize screen recording along with console logs for an enhanced debugging experience. When you encounter a bug, you can instantly create a screen recording without the hassle of opening another program. Bird's automatic replays come equipped with console logs and valuable technical information (such as browser type, operating system, and screen dimensions) to help developers minimize the time spent on troubleshooting and reduce unnecessary communications. 👇Discover more about Bird👇 🐦 Who can benefit from Bird? Primarily, it serves web development teams, including project managers, engineers, quality assurance specialists, and designers. Furthermore, non-technical staff can also significantly improve bug reporting by utilizing Bird. ⏳Rapid installation Setting up Bird is a breeze and takes just around 5 minutes—no programming skills or technical expertise required. ⚠️ JavaScript error monitoring Bird proactively alerts you about JavaScript errors occurring on the selected web pages, ensuring that you stay informed about potential issues in real-time. This tool aims to streamline the workflow of development teams, making bug management simpler and more efficient than ever before.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

Axe DevTools delivers unparalleled accuracy in testing page and component accessibility while you code. Our rules engine is based on Web Content Accessibility Guidelines (WCAG). Our browser extension finds 57% of the issues by itself. Use our Intelligent Guided Testing (IGT) to achieve 80% or more of the issues with no additional training required. Axe DevTools brings accessible coding to the next level. Get started with the free Chrome browser extension and the axe Linter. Automate digital accessibility with the most comprehensive testing tools for developers. Axe DevTools will save you and your development team money, time, and effort. Automated intelligence makes it easy. Our computer vision provides more accessibility coverage in more places faster than any other tool. From the first scan, axe DevTools is immediately part of your dev process – with a single call from your build. Accessibility does align with rapid release cycles. Know exactly where to start. Check your impact. See what’s left to test. Measure your success over time. Digital asset patterns and trends change constantly. Our AI data pipeline keeps you ahead of the curve with real time data from thousands of actual users.

BugHerd is recognized as the easiest visual feedback and bug tracking tool available for websites, favored by numerous outstanding teams globally for managing their online projects effectively. With BugHerd, you can effortlessly point and click to provide client feedback directly on your site, all without any restrictions on project numbers. --- 🌟BugHerd simplifies the process into three straightforward steps:🌟 1. Use the user-friendly browser extension to attach feedback directly to elements on your webpage. 2. Automatically, all feedback pins come with contextual metadata that includes details such as browser type, operating system, screen size, resolution, selector information, and much more. 3. Feedback is converted into task cards immediately, facilitating efficient workflow management. --- Say goodbye to cumbersome emails, tedious spreadsheets, and unnecessary stress. You can begin your journey in just a few minutes with a complimentary 14-day trial, ensuring a smooth transition to streamlined project management.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

A prominent player in the realm of survey solutions, responding to 20 million inquiries each day. Maintain a competitive advantage by genuinely grasping your customers' perspectives. Customer satisfaction surveys enable you to engage with individuals across various interaction points, revealing their desires, needs, and expectations. Discover the effectiveness of your strategies and areas needing improvement directly through employee feedback. Assess workforce satisfaction, perform comprehensive reviews, or distribute compliance assessments. Regardless of your role, be it in HR or as a team leader, employee surveys provide the insights you require. Gain access to global opinions at your convenience—market research surveys simplify the process of gathering feedback from both current and potential customers, evaluating concepts, and measuring brand recognition. Become part of the 98% of Fortune 500 companies that trust SurveyMonkey for data powered by the people. With the ability to analyze trends and preferences, you can make informed decisions that lead to greater success.

Bugfender serves as a remote logger, crash reporting tool, and platform for in-app user feedback specifically designed for application developers. It captures every action within the app, even in instances where it doesn’t crash, allowing developers to replicate and address issues more efficiently, thus enhancing customer support. With a strong emphasis on user privacy, Bugfender operates efficiently in terms of battery and network usage, maintaining logging capabilities even when the device is offline. This tool empowers developers to identify and rectify bugs before users become aware of them. By logging bugs across all devices and delivering the results in mere seconds, Bugfender allows for prompt fixes, ensuring that users never encounter an error message. This proactive approach helps in achieving 5-Star Ratings. Beyond merely tracking crashes and bugs, Bugfender gathers comprehensive data essential for creating a detailed understanding of user behavior, which is vital for obtaining those coveted five-star ratings. Additionally, it facilitates exceptional customer service by enabling developers to focus on individual users, thereby offering tailored support to enhance user satisfaction and loyalty. Ultimately, Bugfender transforms the way developers interact with their applications and users, fostering a more resilient and user-friendly product.

Reactflow can playback customer activity recordings as a video. You can view, compile heatmaps, funnel analytics, bug reports, console logs, and give feedbacks. This helps you to understand customer pain points and solve them. Free. Each user's Heatmap and Recording can be used to improve the user experience, interface and user journey. It can be used to identify and fix 404 errors as well as debug errors. To provide the best experience, call to action buttons can also be improved. What makes visitors abandon their carts or leave? Reactflow lets you see exactly what your visitors are doing on your website. It also allows you to identify what needs to change. Session replay can be used to record visitor activity and interaction on your website. Reactflow provides you with actual session activity, which is a far cry from traditional web stats and plugins that show you the path of your visitors.

Luciq is an advanced mobile observability platform powered by AI, tailored for app developers and enterprises, enabling them to effectively monitor, diagnose, and enhance mobile applications with ease. This comprehensive solution integrates bug reporting, crash analytics, session replay, and performance monitoring within a single SDK that accommodates Android, iOS, web, and hybrid applications. Users can collect extensive device logs, network traces, annotated screenshots, videos, and user feedback, while machine learning automatically correlates events and errors to prioritize issues based on their impact. By offering developers insights into user sessions where problems occurred, they can replicate defects through replay and expedite issue resolution via integrations with tools like JIRA, Slack, Zapier, and Zendesk. Luciq's “Agentic Mobile Observability” methodology not only highlights the most pressing issues but also identifies potential root causes and suggests remediation strategies, empowering teams to boost their efficiency, enhance application stability, and improve the overall user experience. Ultimately, this platform transforms the way teams approach mobile app development and maintenance, ensuring they stay ahead of potential challenges.

With Bugsee, you can access videos, network activity, and logs that pinpoint the source of bugs and crashes in your live applications, eliminating the hassle of trying to reproduce sporadic issues. This tool ensures that all essential data is readily available, providing vital traces from your app to identify the root causes of unexpected behavior. You can view recordings of user interactions, backend communications, and system states that contributed to the issues. Additionally, Bugsee offers statistics on recurring crashes while also allowing you to analyze trends categorized by device type, operating system version, and time. You'll receive detailed information, including the specific filename, method, and line number associated with the crash. Furthermore, you can examine the states of all other threads active during the incident and review all HTTP and HTTPS requests and responses—complete with headers and body content—between your app and the server. The platform even allows you to replay all console logs from your app, perfectly synchronized with the video and network data, giving you a comprehensive view of the situation. This functionality ultimately empowers developers to enhance their applications with greater efficiency and precision.

Quickly identify the precise moments and reasons behind your application's crashes, resolving issues in mere minutes without the hassle of sifting through extensive logs. Gain access to current crash analytics that provide comprehensive details such as stack traces, file names, line numbers, and other crucial exception information. With just one click, you can also uncover similar errors, ensuring you're not missing any recurring problems. By monitoring 24-hour trends, you can confirm that your recent production updates are not introducing unforeseen complications into your application. It's essential to stay ahead of potential difficulties that your users might face. ErrorStream.com addresses the challenges of error logging in distributed systems, eliminating the need for daily log file analysis that can consume hours of your time. Our tailored packages allow for seamless integration in just minutes, requiring no coding expertise. The well-documented API ensures ease of use, enabling you to track occurrences and frequency of errors effortlessly. This insight allows you to maximize the effectiveness of your development initiatives. Many of our clients have reported significant revenue increases from gaining a deeper understanding of their applications and addressing issues promptly. Overall, leveraging our platform can greatly enhance your operational efficiency and user satisfaction.

You can turn more people into satisfied customers by using user insights. Automatically survey your users as they use your app or browse your website. Collect actionable insights from your users to better understand what they want and why. Convert them more into repeat customers. AI allows anyone in your team to create user research surveys customized for you in seconds. AI will ask you about your goal. 1Flow AI creates a customized survey in less than 5 seconds based on your requirements and its domain expertise. Create beautiful in-app flow with font and color customization. You can also choose from a range of widget sizes and positions. Give your users an experience that feels like it's part of your brand. You can trigger any flow to appear at the exact right time, based on page URL rules and events. Meet users where they're most engaged and get to know them quickly.

Development teams can utilize the Disbug Chrome extension to effortlessly document bugs through screen recordings, screenshots, console and network logs, as well as user interactions, all uploaded to their project management system with just one click! This tool provides a visual narrative of the issue, allowing developers to witness precisely what transpired at the moment of failure. With a single click, the entire context for bug reports is captured, enabling teams to quickly understand the problem from multiple perspectives by recording the full session. Additionally, it consolidates technical logs within your preferred tools, complete with links for detailed logs. Everything can be centralized in your issue trackers, ensuring seamless integration with the tools that you already use. When a bug is reported, tickets are automatically created in the pre-configured issue tracker, which accelerates the debugging process significantly. This results in greater clarity and facilitates easier development. Moreover, it can reduce bug reporting time by up to 60%, thereby streamlining the workflow for QA testers, developers, and project managers, all for less than the cost of a cup of coffee! By optimizing this process, teams can enhance productivity and focus more on delivering high-quality software.

Chibi serves as an advanced analytics platform driven by artificial intelligence, designed to remove uncertainty from deciphering the reasons behind user disengagement with your product. Rather than investing countless hours in manually reviewing session replays or sifting through irrelevant metrics, Chibi's AI comprehensively evaluates user behavior trends, identifying specific points of friction. This innovation shifts the laborious task of session replay examination into immediate, practical insights, revealing not only the actions users take but also the underlying reasons for their obstacles and abandonment. By leveraging Chibi, companies can enhance user retention strategies with targeted interventions based on precise behavioral analysis.

BugReplay serves as a temporal tool for addressing bugs. This browser extension generates a high-resolution video recording of user interactions while synchronizing it with developer console outputs, network activity, and all necessary environmental data to efficiently identify and resolve issues. It is compatible with various browsers, including Chrome, Firefox, Safari, Edge, and Opera, and additionally offers a mobile application for iOS devices. With its comprehensive features, BugReplay streamlines the debugging process for developers.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Bugyard allows you to gather visual feedback effortlessly from both your team and customers straight from your website, eliminating the need for any coding or complicated processes. This platform stands out as an effective solution for managing visual feedback, bug reports, and communication related to your website. Along with the feedback provided by your colleagues or clients, Bugyard captures a screenshot of your webpage exactly as users view it, offering vital context such as a direct link to the page, browser and operating system information, screen resolution, and viewport dimensions. This detailed information facilitates a better understanding of user experiences, enabling seamless collaboration on each feedback item. Say farewell to the frustration of lengthy email discussions and embrace a centralized system where visual feedback is shared directly on your website, complete with screenshots and relevant technical details to expedite bug fixes and improve teamwork. With Bugyard, customers can easily share their ideas, comments, and bug reports directly from your live site, fostering a more responsive and engaged community. Ultimately, Bugyard transforms the way you manage feedback, making the process efficient and user-friendly.

Transform customer feedback into actionable strategies that drive growth! Gaining insight into your customers is essential for fostering development, yet the task of gathering and analyzing their feedback can often feel daunting. Feeedback serves as your AI-driven tool for collecting real-time user reviews, monitoring customer churn, and revealing vital insights that can help you shape the trajectory of your SaaS offerings. Leverage AI for feedback analysis: Quickly interpret user sentiments and pinpoint major concerns. Churn prediction and oversight: Spot potential customer drop-off and take proactive measures to prevent it. Automated review collection: Effortlessly gather insights without interrupting the user experience. Opportunity identification: Discover trends that allow you to focus on the most impactful product enhancements. Tailorable dashboards: Observe and visualize customer feedback as it happens. In contrast to standard survey platforms, Feeedback harnesses AI to streamline, analyze, and instantly provide valuable insights, enabling you to respond rapidly and maintain a competitive edge. Are you prepared to create products that truly reflect your customers' desires? By implementing Feeedback, you can transform insights into meaningful actions that resonate with your audience.

Integrate a feedback button on your website to address critical bugs, enhance user experience, and uncover valuable insights from customers. This simple addition can be placed on any web page and comes equipped with screenshot functionality. Streamline the feedback collection process using a visual tool that operates directly on your site, allowing you to receive input straight from users without the hassle of lengthy email exchanges or congested ticketing systems. Users can express their thoughts effectively through screenshots and accompanying text, and they can reach out to you without navigating away from their current page. Obtain precise feedback with tailored feedback forms that meet your needs. Since customers are often the first to identify bugs and user experience issues, facilitating their ability to provide immediate visual feedback when they encounter a problem is essential. Furthermore, technical details such as their operating system, browser type and version, as well as any JavaScript errors, are automatically gathered, saving you valuable time in troubleshooting. This proactive approach not only fosters better communication but also strengthens the relationship between you and your users.

UI Zap revolutionizes bug reporting by combining ease of use with comprehensive data collection in one lightweight extension. It offers pixel-perfect screenshots with annotation tools, HD screen recording with audio and mouse tracking, and a unique replay feature that captures the last five minutes of a session automatically. Each report comes enriched with critical technical details including JavaScript errors, API call logs, system metrics, and browser environment data, giving developers full visibility into the issue. This automation saves time, eliminates guesswork, and ensures that engineers receive reports with the right context every time. The extension integrates directly into existing workflows with GitHub Issues and Slack, while future support for Jira, Trello, and other platforms expands its utility. By removing manual steps, UI Zap makes bug reporting faster, clearer, and more reliable for both testers and developers. Designed to work across any website without requiring accounts or complicated setup, it provides instant value for software teams. With over 10,000 bugs already reported using the tool, UI Zap has quickly established itself as a must-have for modern development teams.

Multiplayer records full-stack sessions. Where traditional recordings stop at the UI, we go deeper. We capture the entire stack (frontend screens, backend traces, logs, metrics, and full request/response content and headers) all correlated, enriched, and AI-ready. Capture a full stack session recording once, use it for debugging, testing, support, feature development, and AI prompts.

To analyze and understand user behavior, view replay sessions and create heat maps. This is the best way to track a visitor's journey through your website. You can see what they click, where they are going and what they don't understand. You can easily replay their sessions to see exactly what happened. Heatmaps are a simple feature that allows you to test pages on your website and determine which pages are most popular with a group of users. Ever feel overwhelmed by the amount of information you have in front of your eyes and not know what it all means? Our interface is simple and clean with easy-to-understand analytics. Understanding your users is crucial to improving your website. You can see what your users do on your site without revealing their identities.

Survey your customers on your website, web apps, and emails to find out their "why". Informizely allows you to quickly gain valuable insights into the motives of your customers. To improve your website, products and services, as well as conversion rate. Get to know your customers better and gain deep insight into their motivations and experiences. Get powerful insights to help you create and improve products and websites that customers love and recommend. Increase sales, increase conversions and optimize conversion funnels. Build brand loyalty and improve retention. At the right time, show targeted pop-up and slide-in surveys on your website. Inline a survey on your website. It will automatically display when you scroll to view it. Get deep insights using full page questionnaires, distributed by a public link. In emails and web apps, embed NPS, CES and rating questions.

Transforming the genuine thoughts and emotions of individuals during their experiences into actionable insights can greatly enhance your organization. Our innovative smiley face surveys not only capture this feedback but also actively engage and motivate users to share their opinions. By collecting “in-the-moment” feedback, we achieve enhanced accuracy and improved response rates. Studies indicate that 86% of consumers are willing to spend more for a superior customer experience. Additionally, our fully customizable feedback kiosks serve as a consistent visual affirmation of your commitment to understanding customer sentiments. The simplicity of our customer feedback surveys makes it easy for users to express their thoughts about their experiences. Utilizing smiley face ratings provides participants with a quick and straightforward method to evaluate your service. Our interactive customer surveys are not only fully accessible but also deliver prompt results, ensuring that you are always in tune with customer needs. Furthermore, our push-button feedback surveys now come with both touch and touchless options to accommodate various preferences.

UserJot consolidates customer insights from various sources, such as Slack conversations, support requests, emails, and spreadsheets, into organized boards that can be either public or private, allowing both users and team members to vote, engage in discussions, and prioritize ideas collectively. The platform features intelligent grouping that automatically organizes similar requests, and the vote counts highlight trends in feature demand, providing engineering teams with clear guidance on what to develop next. Additionally, it creates a public roadmap that evolves as ideas progress and generates synchronized changelogs to inform users when new features are launched, effectively completing the feedback loop. UserJot accommodates anonymous guest submissions, offers effortless setup without requiring credit card information, and allows for easy management of boards, votes, and discussions without manual intervention. By integrating the processes of feedback collection, prioritization, roadmap creation, and release communication into a single, user-friendly interface, UserJot enables SaaS product teams to make informed decisions, accelerate feature delivery, and minimize customer attrition. Furthermore, this comprehensive system enhances collaboration among team members and ensures that all voices are heard in the product development process.

Webmaxy Analyzer is a user behavior analytical tool that provides an in-depth analysis of your website visitors. You get various functionalities, like session replays, heatmaps, form analysis, surveys & polls, funnel view, and user insights. By analyzing qualitative data, you can understand your customers better and improve your website conversion rate. With Webmaxy Analyzer, you can make data-driven decisions and refine your business strategies accordingly. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decision. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates. Top Features- Behavior Analytics Session Replay Heatmap Form Analyzer User Insight

Capture videos of user sessions to effortlessly replicate JavaScript errors without needing to request information from the end user. Explore a demonstration in our online sandbox. RootCause equips you with an extensive array of tools to effectively monitor and replicate errors in websites and applications. With the integrated recording feature, you’ll have a precise account of user actions. Once an error is recorded, simply navigate to the web-based Replay Studio to replay the session and recreate the error with just one click. This functionality eliminates the need to sift through call stacks or extensive logs to track down bugs. Additionally, by utilizing the Feedback button, you can gather user reports regarding visual, usability, or rendering issues, enhancing your ability to improve the user experience. This comprehensive approach not only streamlines error management but also strengthens communication with users regarding potential issues.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

LogRocket combines session replay and performance monitoring with product analytics, empowering software teams to create the perfect product experience.

Design and distribute stunning online surveys and forms using Typeform, a flexible tool for data collection tailored for professionals. Typeform enables users to create a variety of forms, including contact forms, quizzes, employee feedback surveys, and suggestion boxes, among others. Its user-friendly and aesthetically pleasing interface allows for easy customization of forms, enabling the collection of necessary information while providing real-time updates on modifications. Additionally, the platform boasts more than 500 integrations and offers straightforward analytics to deliver immediate insights into collected data. This makes Typeform not only effective but also an essential tool for enhancing user engagement.

When financial advisors openly address risk, investors feel more confident in making informed choices. The era of categorizing investors based solely on age-related assumptions is behind us. It is essential to prioritize the interests of investors and substantiate this through quantitative measures. By employing Risk Assessments, we can accurately determine an investor's desired level of risk, thereby dismantling outdated stereotypes that render traditional risk tolerance assessments ineffective. Utilizing a cutting-edge scientific framework, you can objectively establish an investor’s Risk Number® from anywhere, whether you’re in the same room or miles apart. Additionally, thorough portfolio analysis allows for a comprehensive evaluation of the current risk exposure of an investor, enabling better alignment with their financial goals. Ultimately, this approach leads to a more personalized investment strategy that reflects individual preferences and circumstances.

Bugzilla is a robust server application aimed at facilitating the management of software development projects. It features an optimized database architecture, enhancing both performance and scalability. The software prioritizes security measures to ensure the confidentiality of sensitive information. With an advanced query tool, users can easily recall their previous searches. Built-in email functionalities further streamline communication. Users also benefit from customizable profiles and detailed email preferences. A thorough permissions system grants varying levels of access based on user roles. Having proven its reliability as Mozilla's bug tracking solution, Bugzilla is utilized by a multitude of companies, organizations, and projects. This particular page highlights several noteworthy or prominent installations of Bugzilla while also providing a directory of public Bugzilla instances. The updates mentioned include bug fixes and enhancements to performance, but refrain from introducing any new features or major scalability improvements. Additionally, there are no alterations to the database schema, although documentation updates may be present. It's worth noting that template changes are limited to corrections of typos and grammatical errors. Furthermore, users are encouraged to explore the extensive community support surrounding Bugzilla, which contributes to its ongoing development and refinement.

Transform your surveys into engaging, user-friendly, and distinct reflections of your brand's identity and goals. Our industry-leading setup time allows you to acquire customer insights in no time at all. You can effortlessly integrate surveys into your current email communications with just a click—our solution is remarkably straightforward and requires only a simple copy-and-paste action. This turns every email into an opportunity for your customers to share feedback that can propel your growth. Timely responses to this feedback are essential for nurturing strong client relationships and avoiding potential dissatisfaction. Customize your survey and call-to-action in your preferred language to better resonate with your audience. Understanding your performance is vital, and you can find all your statistics conveniently organized in the Reporting tab, providing you with valuable insights to enhance your strategy. Staying informed about customer sentiments is crucial for ongoing improvement and success.

Refiner is a customer satisfaction tool that was specifically designed for SaaS, eCommerce, and Membership sites. Our simple and elegant survey widgets allow you to ask your customers any question they may have while they use your product. They will be able to do it on their own brand and at the right time. Refiner seamlessly integrates with your existing marketing and sales strategies. Our integrations make it possible to seamlessly sync survey results to the tools that you already use in real-time. Your CRM, email marketing automation platform or Excel. Refiner allows you to get to know your users, their needs and how you can help them reach their goals. Get started today for free and increase conversions and retention rates by obtaining better customer data.

Keep track of user feedback and changelogs, ensuring you engage in direct communication with your users. Take the time to analyze and comprehend user challenges, following up as necessary. Coordinate with your team to ensure everyone is aligned on the action plan. Enhance feature visibility and user adoption through a centralized announcements hub. Utilize our AI to analyze and detect patterns effectively, ensuring you build the right solutions. Whenever you implement a feature that users have requested, make sure to send personalized 1:1 messages to inform them. Transform your insights into actionable tasks for your team, and deliver key announcements directly within the app itself. Customize the notifications to fit your user interface without any coding required. Create a dedicated site where users can conveniently review past feature updates at their own pace. This will not only enhance feature adoption but also establish a consistent shipping rhythm, fostering trust and credibility. Olvy was meticulously developed by a seasoned team with a focus on security, privacy, and compliance from the very beginning, ensuring that both your data and your users' data remain secure. Additionally, this commitment to user safety reinforces the trust users place in your platform.

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies

UserReport features two main components: a survey tool and a feedback widget. Functioning seamlessly within your website or application, it allows you to engage directly with your users, gaining insight into their identities, desires, and suggestions for improvement. The installation process for the survey is straightforward; simply create an account, add your website details, and insert a code snippet, then you can relax as the responses start to flow in! The Net Promoter Score (NPS) feature reveals user satisfaction levels and areas for enhancement, and with UserReport, you can also analyze NPS data by demographic segments. The insights from UserReport are extensive, providing information about user ages, parental status, and even pet preferences. Feel free to ask any questions! While Google Analytics shows user behavior on your site, UserReport clarifies who your users are and what they seek. By combining the insights from both tools, you can obtain a comprehensive understanding of your user base! This holistic approach empowers you to make informed decisions that cater to your audience’s needs.

A comprehensive open-source session replay suite designed specifically for developers, enabling self-hosting for optimal data control. Gain insights into every issue as if it were occurring in your own browser, allowing you to delve deep while observing user interactions. This all-in-one platform empowers developers to effectively address problems, replay sessions, track web app performance, and provide exceptional customer support. Experience your users' journey firsthand, identify their challenges, expose hidden issues, and create outstanding experiences. With the ability to self-host, your customer data remains within your own infrastructure, eliminating the need to share sensitive information with third parties. Maintain complete authority over the data captured and eliminate the hassle of extensive compliance and security protocols. Our suite also includes advanced privacy features for user data sanitization. If self-deployment isn't your preference, you can easily opt for our cloud solution and start benefiting from the service in just a few minutes. This flexibility ensures that developers can choose the deployment method that best suits their needs while still prioritizing user privacy and data security.

Reports come to you instantly, automatically enriched with a wealth of valuable information, enabling you to address them fifty times quicker. Users can conveniently report a bug by simply shaking their phone, allowing them to provide feedback without exiting your app. When they perform the shake gesture, Shake activates, facilitating seamless communication of their issues. You can capture any data from the user's device that you require, and the .setMetadata() function allows for straightforward customization of this data according to your debugging needs. Additionally, you can track user interactions within your app, log custom events with .log(), and monitor all network activity before they submit a bug report to you. The web dashboard allows you to filter and locate specific bugs, such as those reported from iPad Airs that were in landscape mode while offline. You'll receive instant bug alerts in your team chat and can automate task creation directly in your preferred issue tracker. Shake is designed to integrate smoothly with the existing tools your team utilizes, enhancing productivity while ensuring that bug reporting is as efficient as possible. This streamlined process ultimately allows for quicker resolution of issues, improving the overall user experience.

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

Ybug empowers users of websites to provide visual feedback by sending annotated screenshots, while also automatically gathering relevant contextual details about their browsing environment. With Ybug, you can access vital information to address any bugs effectively. Alongside the user’s feedback, Ybug captures essential data such as browser environment details and Javascript console outputs. Users have the capability to take screenshots, annotate specific areas, and utilize a virtual pencil to draw or add shapes like arrows and rectangles. Furthermore, Ybug seamlessly integrates with your brand, allowing you to customize its colors, text, languages, and more to match your style. This comprehensive tool ensures that you receive all the necessary information to resolve issues efficiently. Ybug automatically gathers environment details, including the site URL, user’s browser type, operating system, and display dimensions, while also recording any Javascript errors and console output. As a result, debugging becomes an effortless task, enabling quicker resolutions and improved user experiences.

Enhance your website and elevate the customer experience with UserReplay, a tool that identifies and addresses customer pain points swiftly. This customer experience platform utilizes machine learning to provide high-quality session replays, offering a wealth of insights about user interactions. It features adaptable, real-time data dashboards customized for the specific workflows of various teams. Through machine learning-driven segments, you can group your most critical sessions effectively. UserReplay's smart segments and dashboards are designed to automatically uncover issues that may be impacting your revenue. Equip every member of your digital teams with tailored, real-time alerts regarding revenue risks that can be sent to their preferred platforms. For instance, if there's a decline in mobile conversions, your Chief Revenue Officer and marketing teams will be notified. Similarly, alerts will be sent to your category manager and development teams when new broken links are detected, while your Head of Ecommerce and Customer Service teams will be informed if there is a dip in your personalized CX Score. This proactive approach ensures that potential issues are addressed promptly, helping to maintain a seamless customer experience.

UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying.

Introducing Shotcut Track, the perfect analytics solution to understand their users and improve their website. This simple, friendly platform will allow them to understand the journey of each visitor, allowing replay sessions, collecting heatmaps and more. All while protecting their privacy. With Shotcut Track, they can easily manage analytics and gain a deeper understanding of their users. They can see how users interact with their website using interactive heatmaps.