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Description

Bugzilla is a robust server application aimed at facilitating the management of software development projects. It features an optimized database architecture, enhancing both performance and scalability. The software prioritizes security measures to ensure the confidentiality of sensitive information. With an advanced query tool, users can easily recall their previous searches. Built-in email functionalities further streamline communication. Users also benefit from customizable profiles and detailed email preferences. A thorough permissions system grants varying levels of access based on user roles. Having proven its reliability as Mozilla's bug tracking solution, Bugzilla is utilized by a multitude of companies, organizations, and projects. This particular page highlights several noteworthy or prominent installations of Bugzilla while also providing a directory of public Bugzilla instances. The updates mentioned include bug fixes and enhancements to performance, but refrain from introducing any new features or major scalability improvements. Additionally, there are no alterations to the database schema, although documentation updates may be present. It's worth noting that template changes are limited to corrections of typos and grammatical errors. Furthermore, users are encouraged to explore the extensive community support surrounding Bugzilla, which contributes to its ongoing development and refinement.

Description

Directly engage with your users to create superior software by identifying their common challenges. Resolve issues significantly faster than your competitors, allowing users to indicate precisely where problems occur. Replay bugs as they unfolded, gaining insight from your users' perspectives. Acknowledge their feedback to foster trust and strengthen relationships. Utilize user feedback surveys to gather important insights through targeted questionnaires seamlessly integrated into your application or website. Enjoy easy setup in just minutes for both mobile and web platforms, managing, tracking, and assigning tasks all in one centralized location. Beyond just screenshots and video replays, users can highlight and annotate the exact location of bugs. Streamline your processes by fully automating your workflow with Gleap, compatible with various platforms, including Zapier. Recognize and value users who are quick to report issues, as this appreciation can enhance user engagement. Boost your productivity by 40% with comprehensive bug reports, eliminating the need for lengthy email exchanges with users. This proactive approach ensures that you are constantly attuned to user needs and continuously improving your software.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitergia Analytics Yes 
Bugsnag Yes 
ClickUp No 
Deepinfo Yes 
GitHub No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kovair QuickSync Yes 
Microsoft Teams No 
PWSLab Yes 
Panaya Yes 
Peaka Yes 
Portage Yes 
Seeker Yes 
Testsigma Yes 
Testuff Yes 
ThreadFix Yes 
Trello No 
Yethi Tenjin Yes 
Zendesk No 

Integrations

Bitergia Analytics No 
Bugsnag No 
ClickUp Yes 
Deepinfo No 
GitHub Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kovair QuickSync No 
Microsoft Teams Yes 
PWSLab No 
Panaya No 
Peaka No 
Portage No 
Seeker No 
Testsigma No 
Testuff No 
ThreadFix No 
Trello Yes 
Yethi Tenjin No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bugzilla

Website

www.bugzilla.org

Vendor Details

Company Name

Gleap

Website

gleap.io

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management Yes 

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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