Business Software for ServiceNow

We enhance the management of Cisco Collaboration across various applications, servers, and clusters by implementing a modern strategy that reduces the need for manual intervention. Our solution features a unified interface, offering a user-friendly, ready-to-use option that does not necessitate the purchase of extra modules and allows for a highly adaptable setup. Akkadian Provisioning Manager seamlessly integrates with all components of the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. For instance, UC Administrators or HelpDesk staff can efficiently onboard a new employee from a single screen, requiring minimal data entry without the hassle of logging into each individual Cisco application needed for that employee's deployment. By transforming what would typically be a 30-minute process into just 30 seconds, our clients typically experience a remarkable 90% reduction in time spent and a significant 50% decrease in associated costs, greatly enhancing overall productivity and resource allocation. This innovative approach not only saves time and money but also simplifies the user experience for both administrators and end-users alike.

Active Directory serves as a centralized repository for information regarding various objects within a network, facilitating easy access and management for both administrators and users. It employs a structured data storage approach, which underpins a logical and hierarchical arrangement of directory information. This repository, referred to as the directory, holds details about various Active Directory entities, which commonly include shared resources like servers, volumes, printers, as well as user and computer accounts on the network. For a deeper understanding of the Active Directory data repository, one can refer to the section on Directory data store. Security measures are seamlessly integrated with Active Directory, encompassing logon authentication and the control of access to directory objects. Through a single network logon, administrators are empowered to oversee directory information and organizational structures across the entire network, while authorized users can readily access resources from any location within the network. Additionally, policy-based administration simplifies the management process, making it more efficient even for the most intricate network configurations. This framework not only enhances security but also streamlines resource management, making network operations more effective.

An integrated platform for identity, access, application, and endpoint management (IAM/EMM) that empowers IT and security teams to enhance end-user productivity, safeguard organizational data, and embrace a digital workspace transformation. Strengthen your organization's defenses using the BeyondCorp security framework along with Google's threat intelligence capabilities. Regulate access to SaaS applications, implement robust multi-factor authentication (MFA) to secure user accounts, oversee endpoints, and conduct threat investigations through the Security Center. Boost operational efficiency by providing seamless user experiences on endpoint devices, while consolidating user, access, application, and endpoint management into one unified console. Allow users to seamlessly access thousands of applications via single sign-on (SSO), managing their corporate accounts in a manner similar to their personal Google accounts. Facilitate your digital transition by integrating your existing infrastructure into a dependable and trusted platform, while also extending your on-premises directory into the cloud through Directory Sync, thereby enhancing accessibility and management. This comprehensive solution not only streamlines operations but also fortifies security across the board.

Terraform is a powerful open-source tool for managing infrastructure as code, offering a consistent command-line interface to interact with numerous cloud services. By translating cloud APIs into declarative configuration files, Terraform enables users to define their infrastructure requirements clearly. Infrastructure can be written using these configuration files, leveraging the HashiCorp Configuration Language (HCL), which provides a straightforward way to describe resources through blocks, arguments, and expressions. Before making any changes to your infrastructure, executing the command terraform plan allows you to verify that the proposed execution plan aligns with your expectations. To implement the desired configuration, you can use terraform apply, which facilitates the application of changes across a wide range of cloud providers. Furthermore, Terraform empowers users to manage the entire lifecycle of their infrastructure — from creating new resources to overseeing existing ones and eventually removing those that are no longer necessary, ensuring efficient management of cloud environments. This holistic approach to infrastructure management helps streamline operations and reduces the risk of errors during deployment.

Curiosity Modeler generates: Clear, complete specifications that reduce the creation of costly bugs. Test cases optimized to catch more defects the first time. Test data that is compliant for each test and available to testers when they need it. Test frameworks, whether open source, commercial or homegrown, can be used to execute rigorous automated tests. Rapidly create flowcharts with a variety of importers and accelerations and automatically generate comprehensive automated tests and complete test data. Automation engineers maintain coded frames, exporting objects and actions to Curiosity Modeller. Anyone can automate with a drag-and drop approach.

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Apty serves as a Digital Adoption Platform designed to enhance business processes for enterprises. Achieving effective digital adoption necessitates not only guiding users through essential new software applications but also actively encouraging them to engage with new workflows. Apty uniquely merges on-screen guidance with the efficiency of proactive process compliance automation. IT operations managers, application owners, VPs of HR and Sales, as well as prominent CIOs all rely on Apty to maximize their employees' utilization of web-based applications in their daily tasks. Each month, nearly one million users leverage Apty to master web-based applications and excel in their roles at renowned companies such as Delta Airlines, Boeing, Agile CRM, and many others. It’s essential to recognize that the challenge lies not in the software itself, but in the way it is employed by users. By facilitating a more effective onboarding experience, Apty empowers organizations to harness the full potential of their digital tools.

Supervity offers a suite of AI-powered agents that enable businesses to automate operations and enhance productivity. With capabilities like Agentic Chat and Agentic Voice, Supervity enables businesses to simulate human-like conversations, automate outbound phone calls, and support real-time co-browsing. These agents are designed for seamless integration into enterprise systems, enabling employees to work faster and independently. Whether you're in finance, HR, IT, or customer experience, Supervity’s AI agents can help automate repetitive tasks, improve decision-making, and drive digital adoption.

An expertly designed service specifically tailored for the development of bots. Craft advanced, enterprise-level bots that enhance customer interactions while ensuring your data remains secure. You can create various types of bots, ranging from simple Q&A models to fully branded virtual assistants, allowing for swift access to essential information for your users. Design a bot that engages users in a conversational manner by seamlessly incorporating Cognitive Services. Utilize open-source SDKs and tools to develop, test, and deploy your bot on Azure. You have the flexibility to launch your bot across widely used channels, reaching customers wherever they are. Additionally, leverage solution accelerators to create your personalized virtual assistant. Ensure Bot Service integration across diverse communication platforms to expand your customer reach more effectively. Implement bots across channels such as your website, mobile apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger to maximize user engagement. This broad compatibility enables businesses to interact with clients consistently, enhancing overall service delivery.

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, HCL BigFix provides centralized management, security, and remediation for 155M+ endpoints across on-premises, hybrid, and multi-cloud environments. As AI-driven vulnerability discovery accelerates through frontier models such as Mythos, organizations face a growing challenge: exploitation timelines are shrinking faster than traditional remediation processes can respond. HCL BigFix helps close this gap by enabling near real-time remediation, automated compliance enforcement, and continuous risk reduction. BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix Enterprise-Scale Endpoint Management: - Manages and secures 155M+ endpoints across nearly 100 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction

atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.

Leah, formerly ContractPodAi, provides agentic AI solutions that harmonize workflows, empower teams, and unleash enterprise potential through automation and domain expertise across legal, procurement, finance, and beyond. Leah Legal streamlines legal processes with: AI-driven drafting, guided review, redlining, multi-document data extraction, intelligent repository search, real-time analytics, and an always-available legal helpdesk. Teams get processing efficiencies, clearer insights, and immediate access to accurate legal information, reducing effort, improving consistency, and enabling smarter, more efficient decision-making across the organization. Leah Agentic CLM unifies the entire contract lifecycle into one intelligent solution bringing together AI-powered authoring, automated workflows, advanced search, dynamic analytics, smart repository management, and conversational legal assistance. Teams gain end-to-end visibility, faster creation and review cycles, structured governance, and real-time insights. With integrated dashboards, automated redlining, intelligent task management, and centralized data, organizations work more efficiently, reduce risk, and make decisions with clarity and confidence. Leah Agentic OS is an enterprise operating system that enables organizations to design, deploy, and govern intelligent AI agents across the business. Leah Agentic OS gives enterprises the infrastructure to move beyond basic automation by powering agents that reason, decide, and act across departments like Legal, Finance, Procurement, HR, IT, and more.

Enhance the value derived from your initiatives and accelerate the pace of change throughout the organization. Strategically plan, prioritize, and monitor efforts that align with overarching business goals. Foster enterprise agility to achieve improved business results by effectively managing outcomes that generate value. Obtain insights into portfolio investments and business strategies to enhance results. Monitor progress in real time to gain clarity on financial expenditures and the value generated by ongoing work. Be prepared to adapt planning in response to uncertainties. Link your investment strategy to actionable work plans to achieve greater responsiveness. Secure visibility into project outcomes, evaluate key investments, and continuously adjust strategies as needed. Streamline processes to increase speed and efficiency in delivery. Centralize the management of both strategic and operational tasks to eliminate delays and expedite market entry. Further enhance agility by optimizing and reallocating resources as business priorities change, ensuring that your organization remains adaptive and responsive. By doing so, you can position your company to thrive in a dynamic business environment.

SD Elements helps AppSec teams cope with fast-growing development demands by spelling out which security controls each project needs at the design stage. It follows a Security by Design approach, meaning it looks at architecture, data use, and compliance needs early, identifies relevant risks, and turns them into concrete requirements while changes are still cheap and low-friction. Many teams see security review time drop by 30–50% and fewer late surprises before release. The platform generates project-specific requirements mapped to standards such as NIST, OWASP, PCI, and ISO, and pairs them with concise implementation guidance developers can act on. This lets small AppSec groups support security for portfolios of 100+ applications without adding headcount, while driving consistent, policy-aligned expectations across teams and products instead of ad hoc checklists. SD Elements connects to Jira, CI/CD pipelines, and other engineering tools so security work is delivered and tracked in the same systems developers already use. Traceability is a core capability: every requirement is linked to its underlying risk, relevant standards, and evidence of implementation. AppSec leaders and directors get clear views of coverage, posture, and progress across applications, making it easier to reduce risk, support audits, and report meaningful security metrics to senior leadership.

Every moment is crucial in emergencies. Swiftly alert individuals about lockdowns and disseminate broadcast messages containing updates and guidance to ensure safety or facilitate coordinated responses and reunification efforts. You can send mass messages, images, documents, and videos to your audience, while also utilizing real-time group text and picture messaging, live video streaming, group audio calls, GPS features, and Augmented Reality tools tailored for emergencies. The Titan HST system ensures continuous communication, keeping everyone informed whether they are actively using the service or not. During a crisis, you can monitor the safety status and precise locations of users in real-time. Additionally, you can upload and distribute videos, images, documents, and maps to different roles within your organization. The 2-Level Contact-Tracing feature enables the tracking of interactions between phones in close proximity to each other, as well as tracing contacts when an infected person has recently been in a specific area later accessed by others. This comprehensive system enhances safety and response capabilities in critical situations.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

Streamlined SaaS App Integrations Made Effortless. Kloudless is an advanced API integration platform that consolidates endpoints and data structures from various SaaS APIs, allowing you to write code just once and seamlessly connect your application with multiple SaaS providers. We have navigated the complexities of over 150 APIs on your behalf. Our expertise in communicating with and managing these numerous APIs means you can focus on your core product. Collaborate with us to ensure your application can connect with any SaaS solution your customers desire. Our Unified APIs simplify the integration process by harmonizing endpoints and data models from various SaaS APIs, enabling you to code once and integrate many. By abstracting the differences among numerous SaaS APIs, our Unified APIs facilitate rapid integration development, helping you bring new features to market faster. Additionally, we provide valuable features such as real-time activity monitoring and pre-built tools like the File Picker and Crawler, which are not always available from the SaaS providers themselves, further enhancing your integration capabilities. With Kloudless, you can maximize efficiency and deliver exceptional value to your users.

Tenable One Cloud Exposure is a CNAPP solution that helps organizations find, prioritize, and reduce cloud security risks across multi-cloud and hybrid cloud environments. The platform is designed to address cloud exposure caused by misconfigurations, excessive permissions, risky identities, vulnerable workloads, containers, exposed data, and other cloud security gaps. It gives security teams deep insight into cloud resources, identities, risks, and relationships so they can make better decisions about what to fix first. Tenable One Cloud Exposure supports contextual cloud analysis, continuous detection, identity right-sizing, vulnerability management, data protection, AI security, prioritization, and detection and response. As part of Tenable One, it extends exposure management beyond traditional infrastructure into cloud-native environments. The platform helps organizations connect cloud risk with broader attack surface visibility across IT, cloud, identity, and critical infrastructure. Security teams can use it to reduce cloud breaches, enforce least privilege access, improve risk prioritization, and close gaps before attackers exploit them. Tenable also offers related cloud security tools for vulnerability management and cloud infrastructure entitlement management. Tenable One Cloud Exposure is designed for organizations that need actionable cloud security, stronger visibility, and a unified approach to reducing cloud risk.

StackStorm seamlessly integrates your applications, services, and workflows into a cohesive system. Whether you're implementing straightforward if/then rules or designing intricate workflows, StackStorm empowers you to tailor your DevOps automation to meet your specific needs. There's no requirement to alter your current processes, as StackStorm works with the tools you already utilize. The strength of a product is often amplified by its community, and StackStorm boasts a vibrant user base worldwide, ensuring you always have access to support and resources. This platform is capable of automating and optimizing almost every aspect of your organization, with several popular use cases. In instances of system failures, StackStorm can serve as your initial support tier, diagnosing issues, resolving known errors, and escalating to human intervention when necessary. Managing continuous deployment can become increasingly intricate, surpassing what Jenkins or other specialized tools offer, but StackStorm allows you to automate sophisticated CI/CD pipelines according to your preferences. Additionally, ChatOps merges automation with teamwork, enhancing the productivity and efficiency of DevOps teams while adding a touch of style to their workflow. Ultimately, StackStorm is designed to evolve with your organization’s needs, fostering innovation and efficiency at every turn.

Korbyt Anywhere, the workplace experience platform, powers the hybrid workplace experience for modern enterprises. Publish once, reach everyone in your workplace with personalized content and data on any screen and anywhere. Smart Signage You can create and configure digital signage content that targets specific audiences, people, roles, or locations. The platform will automatically deliver engaging data, content, and experiences. Space Management With a smart, interactive solution, you can welcome guests and employees back to the office. It manages the safety, display, and reservations of your remote and in-house work environments. Mobile Transform your workplace to be anywhere, anytime. Your workplace can be mobile with access to information and tools from anywhere, thanks to the increasing number of people working remotely. Integrations Korbyt Anywhere is a leader in the industry, offering hundreds of data connectors that simplify access to data and applications.

Stay updated on new threats with our real-time, machine-curated threat intelligence. Identify and prioritize potential risks up to three months in advance compared to leading scanning solutions, eliminating the need for redundant scans or agents. Leverage Attenu8, our AI-driven platform, to focus on the most critical threats. Protect your DevOps pipeline from open source vulnerabilities, malware, code secrets, and configuration challenges. Safeguard your infrastructure, network, IoT devices, and other assets by representing them as virtual entities. Effortlessly discover and manage your assets through a straightforward open-source CLI. Decentralize your security functions with immediate alerts. Seamlessly integrate with MSTeams, Slack, JIRA, ServiceNow, and other platforms through our robust API and SDK. Maintain an edge over your adversaries by staying informed about emerging malware, vulnerabilities, exploits, patches, and remediation steps in real-time, powered by our advanced AI and machine-curated threat intelligence. With our solutions, your organization can ensure comprehensive security across all its digital assets.

Transform your existing infrastructure into an asset for the entire company with a platform that makes identity a business enabler. RadiantOne is a cornerstone for complex identity infrastructures. Using intelligent integration, you can improve your business outcomes, security and compliance posture, speed-to-market and more. RadiantOne allows companies to avoid custom coding, rework and ongoing maintenance in order to integrate new initiatives with existing environments. The deployment of expensive solutions is not on time or within budget, which negatively impacts ROI and causes employee frustration. Identity frameworks which cannot scale are a waste of time and resources. Employees struggle to provide new solutions for users. Rigid and static systems cannot meet changing requirements. This leads to duplication of efforts and repeated processes.

Gain comprehensive visibility into assets and network traffic across AWS, Azure, and Google Cloud, while employing risk-based prioritization to address security concerns with facilitated remediation. Streamline the management of expenses for various cloud services by monitoring them all on one interface. Automatically detect and assess risks related to security and compliance, receiving contextual alerts that categorize affected resources, along with detailed steps for remediation and guided responses. Enhance your oversight by tracking cloud services side by side on a single screen, while also obtaining independent recommendations aimed at minimizing costs and spotting potential indicators of compromise. Automate compliance evaluations to save significant time by quickly mapping Control IDs from broader compliance tools to Cloud Optix, resulting in the generation of audit-ready reports with ease. Additionally, effortlessly integrate security and compliance checks at any phase of the development pipeline to identify misconfigurations, as well as embedded secrets, passwords, and keys that could pose security threats. This comprehensive approach ensures that organizations remain vigilant and proactive in their cloud security and compliance efforts.

We make it possible for you to do the things you love about security, even if you don't think about it. Managed security: 24x7 detection and response. We detect and respond immediately to attacks. Recommendations can be specific and data-driven. Transparent cybersecurity. No more MSSPs. No "internal analysts console." No curtain to hide behind. No more wondering. Full visibility. You can see and use the exact same interface that our analysts use. You can see how we make critical decisions in real time. You can watch the investigations unfold. We'll provide you with clear English answers when we spot an attack. You can see exactly what our analysts do, even while an investigation is underway. You can choose your security tech. We make it more efficient. Resilience recommendations can significantly improve your security. Our analysts make specific recommendations based upon data from your environment and past trends.

Vulnerability management tools are essential for responding effectively at the moment a threat arises. With new vulnerabilities emerging daily, it's crucial to have ongoing intelligence that enables you to identify, locate, and prioritize these risks for your organization while ensuring that your exposure is minimized. Nexpose, the on-premises solution from Rapid7, provides real-time monitoring of vulnerabilities and continuously updates its data to adapt to the latest threats, allowing for immediate action when necessary. For those seeking enhanced features like Remediation Workflow or the universal Insight Agent, InsightVM offers a robust platform for vulnerability management. How current is your information? Is it outdated by days or even weeks? With Nexpose, you can rest assured that you're working with data that is never more than a few seconds old, delivering a dynamic view of your ever-evolving network landscape. This immediacy not only enhances your response capabilities but also strengthens your overall security posture.