Business Software for ServiceNow

Getint is an integration platform designed to facilitate data synchronization among various systems used in work management, DevOps, and IT service management. It seamlessly connects a wide array of tools, including Jira, ServiceNow, Azure DevOps, GitHub, GitLab, Zendesk, monday.com, Salesforce, and many others. This platform enables both one-way and two-way synchronization of elements like issues, incidents, tasks, work items, comments, attachments, statuses, and custom fields. Administrators have the flexibility to define field mappings, apply filtering rules, and set up workflow mappings to manage the flow of information between different systems. Getint accommodates both SaaS and On-Premise deployments, providing organizations with the ability to integrate both cloud-based and self-hosted environments effectively. It features user-friendly visual configuration tools, sophisticated scripting capabilities, and comprehensive logging for monitoring integration activities. Common applications of Getint include the synchronization of development and support tickets, fostering collaboration between ITSM and engineering teams, and harmonizing systems across various organizations for improved efficiency. Additionally, this platform enhances cross-departmental communication, ensuring that teams remain aligned and informed throughout their projects.

Ringg AI is an innovative no-code solution that empowers organizations to design, implement, and oversee AI-driven voice agents that can efficiently manage phone interactions on a large scale. This platform facilitates the automation of both incoming and outgoing calls, catering to various applications such as lead qualification, customer service, appointment scheduling, recruitment, and payment reminders, all while ensuring conversations remain natural and human-like. With support for real-time, multilingual interactions in over 20 languages, businesses can effectively reach and engage a global audience with minimal delay and high precision. Additionally, it offers a comprehensive suite for developing conversational workflows, featuring tools for crafting call scripts, launching marketing campaigns, managing phone numbers, and analyzing outcomes through in-depth transcripts and analytics dashboards. Furthermore, Ringg AI seamlessly integrates with pre-existing business applications like CRMs, calendars, and communication platforms, facilitating a cohesive synchronization of customer information and operational processes. This capability not only enhances efficiency but also allows businesses to focus on delivering exceptional customer experiences.

TurboDocx is an innovative platform that leverages artificial intelligence to streamline document automation and templating, allowing businesses to swiftly produce, tailor, and oversee professional documents and presentations through the use of reusable templates, centralized content, and smart automation features. Users can effortlessly extract data from various sources, including customer relationship management systems, meeting notes, and project management tools, to fill templates with precise and current information, thereby minimizing manual data entry and mitigating the risk of errors. The platform accommodates both AI-driven and manual processes, giving users the flexibility to auto-fill fields, create personalized content sections, and modify tone and style, or compile documents by selecting approved materials from a communal knowledge base to maintain brand coherence. With seamless integration into applications like Microsoft Word, PowerPoint, Google Docs, and various cloud storage solutions, teams can operate within their preferred environments while benefiting from automated document creation, making the overall process more efficient and organized. This adaptability not only enhances productivity but also fosters collaboration among team members.

StatusDrift is an around-the-clock uptime monitoring service designed to keep a close eye on your websites, APIs, and infrastructure, immediately notifying you of any discrepancies. You can swiftly configure monitors that support a variety of checks including HTTP, HTTPS, ping, TCP port, SSL certificate expiration, and keyword verification, with monitoring capabilities spread across multiple regions to help you differentiate between true outages and minor local issues. Upon detecting a problem, StatusDrift automatically generates an incident report, providing a comprehensive timeline that details which regions were impacted, the variations in response times, and the duration of the problem. Users can promptly acknowledge, investigate, and resolve these incidents directly from their mobile devices, ensuring they remain informed and agile. Additionally, you can plan maintenance windows in advance, ensuring that alerts do not disrupt your operations and that your team is well-informed about ongoing activities. The platform's dashboard consolidates all relevant information into a single, user-friendly view, displaying the status of your monitors—whether they are operational, down, in warning, paused, or have expiring certificates—along with the latest incident reports for quick reference. This way, you'll always have a clear understanding of your system's health.

Artillery is a comprehensive platform designed for performance and reliability testing, enabling teams to ensure their applications remain both fast and dependable through an integrated suite of load testing, scalable Playwright end-to-end testing, and production monitoring. This modern and powerful toolkit is user-friendly, easily adoptable, and designed to work seamlessly with various coding agents. Engineering teams leverage Artillery to enhance their applications' performance and resilience under heavy loads, employing their existing TypeScript and JavaScript expertise to test a wide range of components from APIs to complete browser experiences. Supporting various technologies, including HTTP APIs, WebSocket and Socket.io services, SOAP, GraphQL, and intricate web applications with real browsers, Artillery caters to diverse testing needs. Additionally, its built-in distributed load testing capability allows teams to conduct extensive, cloud-scale, and multi-region tests on platforms like AWS Lambda, AWS Fargate, or Azure Container Instances without the hassle of infrastructure management. By streamlining the testing process, Artillery empowers teams to focus on innovation while maintaining high-quality application performance.

equipme serves as a B2B SaaS solution tailored for managing IT assets and resources effectively. It allows IT departments to oversee the entire asset lifecycle—from procurement and inventory management to assignment, maintenance, and offboarding—all within a single, cohesive platform. Some of its notable features encompass: - Comprehensive management of IT assets and hardware inventories - Tracking of software licenses - A self-service portal for employees to submit IT requests - Automated workflows for approvals and ticketing - Streamlined processes for onboarding and offboarding - Management of suppliers and contracts - Automation of workflows throughout the complete resource lifecycle By replacing traditional spreadsheets and disjointed tools, equipme offers a more streamlined and user-friendly solution that not only saves time and cuts costs but also enhances visibility and accountability throughout the organization. In doing so, it empowers teams to focus more on strategic initiatives rather than getting bogged down by manual processes.

Signal9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding. Signal9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack. AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next. Instead of a CMDB nobody keeps current, Signal9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, Signal9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught. Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

ET Ducky serves as a comprehensive diagnostics platform and remote monitoring management (RMM) solution tailored for both Windows and Linux endpoints. It captures kernel-level events—utilizing ETW on Windows and eBPF on Linux—and processes them on the agent, ensuring that personally identifiable information (PII) is filtered out while leveraging AI to articulate the root causes of alerts in straightforward terms. Surrounding this foundational capability are essential RMM tools that enable teams to respond effectively, including a browser-based remote desktop, threshold alerts that come with pre-explained root causes, behavioral security measures like ransomware detection and host isolation, approved-script execution, insightful reporting, multi-agent queries, and fleet management functionalities. Notably, raw event data remains on the machine, with only the curated evidence and AI-generated conclusions transmitted to the cloud. Designed specifically for IT teams and managed service providers (MSPs), it aims to significantly reduce the time taken to resolve tickets that other solutions might only address superficially, integrating RMM, application performance monitoring (APM), and behavioral detection into a single streamlined product. Users can take advantage of a free tier by bringing their own AI key, while paid plans start at $39 per month, making it an accessible option for various organizations. Each feature is crafted to enhance operational efficiency and drive effective incident management.

AI Workers are independent agents crafted specifically for your organization; these advanced AI entities function like genuine colleagues rather than mere chatbots awaiting instructions. Each comes equipped with its own professional identity, including an email, phone number, and presence on platforms like Slack and Teams, demonstrating initiative and the capacity to operate around the clock without needing prompts. Rather than dictating every detail of their tasks, you simply define the objectives, and they autonomously develop the necessary workflows, accommodating a variety of tasks such as generating daily reports, conducting weekly follow-ups, managing CRM updates, handling client interactions, performing research, overseeing content creation, executing finance responsibilities, coordinating HR activities, supporting design projects, and assisting with development operations. This system includes a diverse range of specialized AI Workers tailored for functions in marketing, development, design, HR, finance, and more, with each worker crafted for a specific role and practical applications. Furthermore, AI Workers can integrate seamlessly with over 3,000 tools, such as Slack, Microsoft Teams, Gmail, Notion, HubSpot, Salesforce, and various other business applications, ensuring they fit effortlessly into your existing workflows. Their versatility and adaptability make them an invaluable asset for enhancing productivity and streamlining processes in any business environment.

RenderDraw TakeOff Automation is an advanced platform utilizing artificial intelligence to remove the tedious manual processes that occur prior to generating a quote. It efficiently processes takeoff documents such as blueprints, RFPs, BIM files, CAD drawings, PDFs, and specification sheets, allowing it to analyze and comprehend the complete project scope. Subsequently, the system seamlessly transfers structured line items straight into your quoting or ERP software, drastically reducing the time required for manual estimating from several days to under an hour. This automated approach ensures there are no rekeying tasks, handoff mistakes, or interruptions to your existing systems. With built-in integrations for platforms like Salesforce, ServiceNow, Infor, and Oracle, TakeOff Automation adapts to your current workflow, making it a versatile solution for project management. As a result, businesses can boost efficiency and accuracy while saving valuable time and resources.

XorMon is a comprehensive tool for monitoring IT infrastructure, designed to assist organizations in tracking the performance of their computer networks, servers, storage solutions, and cloud services. By gathering crucial data on metrics such as CPU performance, memory utilization, and available storage, it enables IT professionals to identify and address issues swiftly, ensuring smooth operations across all systems. This proactive approach to monitoring helps maintain optimal functionality and minimizes downtime.

Lojycal represents the pioneering Digital Operations Workstation (DOW) that integrates IT, HR, finance, procurement, and compliance into a cohesive multi-tenant environment. Rather than viewing hardware, software, identities, assets, contracts, and financial records as isolated entities, Lojycal merges them into a unified operational framework. A laptop should not merely be a stand-alone entry; its acquisition, delivery, software, identity details, financial information, compliance documentation, ownership history, and audit trail must be interlinked. From the processes of onboarding and offboarding to managing assets, procurement, contracts, renewals, vendor relations, and operational risks, all workflows are derived from a single, interconnected record. Designed by an IT professional for fellow operators, Lojycal seamlessly integrates with existing identity, MDM, finance, HR, ticketing, and SaaS systems, serving as the operational layer that binds them together. This innovative approach ensures that businesses operate with heightened efficiency and clarity. One Workspace. One Operational Record. One Source of Truth. One Operational Graph.

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

ComAround Knowledge is a KCS-v5 certified knowledge management and self service software that captures and structures knowledge and then shares it throughout the support flow. ComAround Knowledge, a trusted knowledge management specialist and self-service software developer, transforms the way organizations provide support to increase productivity, reduce costs, improve customer satisfaction and increase revenue streams.

Over 1,000 organizations worldwide depend on Resolver’s security, risk and compliance software. From healthcare and hospitals to academic institutions, and critical infrastructure organizations including airports, utilities, manufacturers, hospitality, technology, financial services and retail. For security and risk leaders who are looking for a new way to manage incidents and risks, Resolver will help you move from incidents to insights.

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

DBxtra offers a cloud-driven solution for business intelligence, reporting, and dashboards, enabling companies to develop and share interactive web reports and dashboards effortlessly. Users are not required to possess any SQL, programming, or web technology skills to effectively create, implement, and oversee ad-hoc reports using DBxtra. The platform comprehensively addresses all reporting requirements. Additionally, potential users can experience DBxtra through a complimentary 30-day trial. This allows businesses to explore its features and functionalities without any commitment.

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Qualtrics Customer Experience software is an advanced solution designed to help organizations deliver exceptional customer interactions at scale. It consolidates data from multiple touchpoints such as surveys, calls, emails, chat, and digital behavior into unified customer profiles. With AI-driven analytics, the platform uncovers insights, predicts future behavior, and provides actionable recommendations to improve experiences. Businesses can identify at-risk customers early and implement targeted strategies to reduce churn and retain loyalty. The platform supports omnichannel experience management, ensuring seamless and consistent interactions across all customer touchpoints. Real-time dashboards and alerts allow teams to respond quickly to emerging issues and changing customer expectations. Automated workflows help streamline operations by routing feedback and triggering actions without manual intervention. Qualtrics also connects customer experience data to business outcomes, enabling organizations to measure the impact on revenue and performance. Its integration capabilities allow it to work seamlessly with existing systems and tools. Ultimately, Qualtrics helps organizations transform customer feedback into meaningful actions that drive growth and long-term success.

KeyedIn Solutions is transforming the way Project Management Office (PMO), teams work through its cloud-based solution for project portfolio management. KeyedIn's interface is simple and helps businesses improve project selection, resource allocation, portfolio-level reporting, and more. KeyedIn offers a unique combination of tools to manage portfolios, financials, deliverables and financials.

Qualtrics Employee Experience software is an advanced solution built to help organizations listen to their workforce and turn insights into impactful actions. It captures employee feedback across multiple channels, including surveys, pulse checks, and lifecycle touchpoints, providing a complete view of employee sentiment. Using AI-powered analytics, the platform identifies trends, highlights risks, and generates actionable recommendations tailored to managers and leadership teams. It connects employee experience data with customer outcomes and business performance, allowing organizations to demonstrate measurable ROI. The platform supports the full employee journey, from candidate experience and onboarding to engagement and development. Real-time dashboards and insights help leaders make faster, data-driven decisions. Qualtrics also enables predictive analytics, such as identifying flight risks and addressing retention challenges proactively. Managers benefit from clear guidance on how to act on feedback rather than simply reviewing reports. The system fosters a culture of continuous improvement by encouraging ongoing listening and responsiveness. Ultimately, Qualtrics empowers organizations to build stronger teams, improve engagement, and drive long-term business success.

ICEFLO Runbook Management (RBM) is an innovative solution built on the ServiceNow® platform that modernizes runbook processes for operational resilience. By replacing manual spreadsheets, RBM centralizes event runbooks, facilitates detailed event and task planning, and offers a comprehensive overview of interconnected runbooks. It integrates seamlessly with other ServiceNow® capabilities, enabling real-time issue tracking and resolution, and providing role-based personalized content for users. RBM helps organizations manage risk, avoid service outages, and comply with regulatory requirements through efficient change and incident management.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Icinga is an internet monitoring system that checks the availability of your network resources and notifies users when there are outages. It also generates performance data for reporting. Icinga is flexible and extensible. It can monitor complex environments in multiple locations. Icinga 2 is the monitoring server and requires Icinga Web 2 on top in your Icinga Stack. You can manage the configuration with the Icinga Director or config management tools. Plain text is also available within the Icinga DSL. Find solutions, take action and become a problem-solver. Flexibility is key. Keep curious, stay passionate, and stay in the loop. Tackle your monitoring challenge. The Icinga stack consists of six core strengths that cover all aspects related to monitoring. You can get valuable insights, on-time notifications and eye-opening visuals as well as analytics. Icinga integrates easily into your systems and gives you the power of automating your tasks.