Business Software for Freshdesk

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

Wing is more than a virtual assistant service. We offer our customers unparalleled benefits. You can create complex tasks with Workflows by simply dragging and dropping. You can set them up to run as many times as you like, or ask Wing for them to run ad-hoc. Wing has ex-consultants from top global firms such as McKinsey and SAP. They can help you optimize your processes and workflows. Your assistants are located all over the globe. They are college-educated and speak English as their first language. They also undergo a rigorous 3-month training & testing program and are supervised closely by skilled Operations Managers. Your happiness is further incentivized and compensated for our assistants at a higher-than-market salary. Wing is based in San Francisco but has employees all over the globe. We are open to hiring the best people and do not limit ourselves by borders.

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

Historically, only affluent individuals had the opportunity to invest in startups, but recent legislative changes have transformed this landscape. With the advent of equity crowdfunding, anyone can now invest in early-stage companies they believe have the potential for success, allowing them to be part of the company’s journey from the beginning. While financial gain is a primary motivation for many investors, equity crowdfunding also empowers individuals to support innovative ideas and passionate teams they resonate with. However, it is crucial to recognize that investing in early-stage startups carries inherent risks. To enhance your understanding, we consult with industry experts who provide valuable insights into their respective fields, sharing this information to aid your investment decisions. On Fundify, you can invest without incurring fees, with minimum contributions often starting at just $10. Our platform collaborates with startups to secure exclusive deals that benefit both the entrepreneurs and our investors. Equity crowdfunding offers a unique avenue for online investment in private startups, distinguishing it from publicly traded companies on the stock market. As you consider these opportunities, it’s essential to weigh the potential rewards against the risks involved in such investments.

A staggering 98% of traffic to websites remains anonymous. Lift AI utilizes advanced algorithms to assess the purchasing intent of these visitors in real-time, enabling you to interact with and convert them in chat before they exit the site. This cutting-edge AI model accurately evaluates each visitor’s potential to make a purchase, even when their identities are completely unknown. By highlighting web users with a strong intent to buy, Lift AI empowers your sales team to focus on these high-value leads through live chat, while those with lower intent are managed by chatbots. Integrating Lift AI's buyer intent assessments with your existing analytical tools can significantly enhance their performance. For instance, a visitor identified as having high purchase intent who also fits your ideal customer profile can be prioritized for immediate engagement or follow-up actions. Consequently, users of Lift AI typically observe a remarkable ninefold increase in conversions from chat interactions to sales opportunities. This innovative approach not only optimizes engagement but also maximizes the chances of closing deals effectively.

You can replace the slow, laborious, and error-prone process of obtaining SOC 2, ISO 27001 and GDPR compliance with a quick, hassle-free and tech-enabled experience. Sprinto is not like other compliance programs. It was specifically designed for cloud-hosted businesses. Different types of companies have different requirements for SOC 2, ISO 27001 and HIPAA. Generic compliance programs can lead to more compliance debt and less security. Sprinto is designed to meet the needs of cloud-hosted companies. Sprinto is not just a SaaS platform, but also comes with compliance and security expertise. Live sessions with compliance experts will help you. Designed specifically for you. No compliance cruft. Well-structured, 14-session implementation program. The head of engineering will feel more confident and in control. 100% compliance coverage. Sprinto does not share any evidence. All other requirements, including policies and integrations, can be automated to ensure compliance.

Enhance your productivity and collaboration with Saketa's innovative digital workplace solutions. Our advanced intranet is equipped with top-notch business productivity features that streamline your enterprise workflow and facilitate easy file management. The integration process is smooth, ensuring a hassle-free transition. By utilizing Saketa, you can take advantage of an exceptional user experience that boosts enterprise agility. Empower your organization with feature-rich applications, digital acceleration, and user-friendly authoring experiences, all without any coding required. With pre-designed templates and widgets at your disposal, launching your digital workplace becomes effortless. Additionally, Saketa Engage serves as a mobile intranet app that allows you to maintain connectivity with your smart workplace anytime, anywhere. Foster a culture of productivity through effective permission management, role-based access, and improved understanding of user workflows. You can incorporate and manage all your applications in one centralized location. Saketa stands as a highly customizable business productivity platform designed to meet all your enterprise requirements, ensuring that your organization operates efficiently and effectively. This adaptability makes it an ideal choice for businesses looking to thrive in a competitive landscape.

Repozix is a digital marketing platform that enables collaboration and social media reporting. For agencies that have many clients with different needs, reporting can be difficult and time-consuming. Repozix makes it easy to create rich, insightful reports with a powerful no code editor. On account, report, and widget levels, customizations and white-labelling options including custom-domains can be made. Repozix supports multi-datasource reports and advanced analytics. You can also create widgets with multiple data elements and different sources for the data elements. The best thing about creating templates from your finalized reports is that you can use them to create new reports using different datasources. You can also use tags to organize data sources and reports as you wish. These tasks can be performed by one person or a group in a collaborative manner.

Gravity aims to simplify the process of streaming data from over 100 different sources, allowing users to pay only for what they actually utilize. By providing a straightforward interface, Gravity eliminates the need for engineering teams to create streaming pipelines, enabling users to set up streaming from databases, event data, and APIs in just minutes. This empowers everyone on the data team to engage in a user-friendly point-and-click environment, allowing you to concentrate on developing applications, services, and enhancing customer experiences. Additionally, Gravity offers comprehensive execution tracing and detailed error messages for swift problem identification and resolution. To facilitate a quick start, we have introduced various new features, including bulk setup options, predefined schemas, data selection capabilities, and numerous job modes and statuses. With Gravity, you can spend less time managing infrastructure and more time performing data analysis, as our intelligent engine ensures your pipelines run seamlessly. Furthermore, Gravity provides integration with your existing systems for effective notifications and orchestration, enhancing overall workflow efficiency. Ultimately, Gravity equips your team with the tools needed to transform data into actionable insights effortlessly.

Horizons is a global PEO service provider and tech platform that facilitates global hiring and expansion efforts for expanding companies We allow companies to hire in new international locations in days, not months, at the most affordable prices currently available. Our services are able to utilize local experts, powerful tech, and extreme efficiency to create the best client experience possible. What Horizons PEO can do for your business: • Eliminate the need of setting up your own local entity • Quickly begin operations in a new country • Reduce administrative burden so you can focus on your business • Guarantee full compliance with local laws and regulations • Offer your employees excellent benefits packages • Assign a dedicated, country-specific local HR support • Introduce you to our in-house expansion specialists on any continent • Share accurate global employment insights • Operate and offer 360-degree HR service capabilities from recruitment to global mobility Developed by HR professionals for HR professionals, Horizons' HR management platform takes global PEO to the next level, offering unmatched UX and UI for ambitious companies who want to focus on growing their business.

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

Gauge, comprehend, and respond to customer insights effectively. Leverage customer experience software to streamline your surveys related to experience and loyalty. Scrutinize customer opinions and implement changes within your existing IT frameworks. Incorporate customer feedback seamlessly into your daily operations. By automating your surveys, you can gain a comprehensive view of customer experiences and take meaningful actions that add value. We simplify the process of measuring, interpreting, and responding to customer insights. Nps.today transforms lengthy questionnaires into concise, targeted questions delivered at optimal times for respondents. Utilize automated prompts throughout the customer journey with surveys that are informed by data. Integrate your customer satisfaction and loyalty surveys into all communication channels and external outreach. Benefit from insightful dashboards to pinpoint areas for enhancement and elevate customer experiences. Employ categorization or artificial intelligence to uncover avenues for improvement, while also merging additional data sources for deeper insights into customer behavior. This holistic approach ensures you remain attuned to the evolving needs of your clientele.

Chatdesk offers an instant solution for aggregating and analyzing customer feedback across all communication channels, delivering detailed insights with minimal effort required. The traditional method of piecing together scattered feedback from various sources like emails, chats, social media, surveys, and reviews can be both tedious and inefficient. With Chatdesk, all your feedback is gathered in one centralized location, allowing you to easily identify trends and discover new growth opportunities. If you're searching for specific information, Chatdesk features a natural language search capability that enables you to sift through every message effortlessly. For a quick overview, our advanced machine learning tools create automatic summaries of feedback, making it simple to skim through vast amounts of data. Additionally, you can seamlessly export your findings to CSV format or integrate them into your data warehouse. By utilizing Chatdesk, you can significantly lower the volume of inbound calls, facilitating a swift transition for callers towards chat support and self-service solutions, ultimately enhancing customer satisfaction.

Oversee your sales, projects, finances, staff, and customer support all in one unified system. Conduct transactions online to sell your products and services seamlessly. Enhance your planning capabilities while eliminating inefficiencies and mistakes that arise from delayed information. Utilize context-specific and function-oriented dashboards to attain a comprehensive view and perform in-depth analysis of your business metrics. The Mission Control dashboard serves as the central hub for each user within Workpark. Here, you can manage your check-ins and check-outs, monitor your time, stay updated with announcements, tackle your assignments, and importantly, anticipate your workload for the upcoming month. Company announcements can be conveniently accessed directly on your dashboard, as well as in the dock for easy reference. Key performance indicators give you a snapshot of daily and weekly activities across all teams, facilitating quick assessments. Within your personal workspace, Mission Control "My Work" showcases your daily tasks as well as any overdue and upcoming assignments, ensuring you have a clear view of your responsibilities no matter the project they belong to. This integrated approach not only streamlines operations but also enhances productivity across the board.

Our chat representatives offer instant replies during key moments of a customer's purchasing journey. They have the ability to convert more site visitors into leads for your business, particularly those who might not take the step to fill out a contact form or initiate a phone call. By managing routine tasks such as completing forms for new client intakes around the clock, chat representatives free up your time for more important matters. Additionally, we facilitate appointment scheduling and bookings for your business, ensuring you maximize every opportunity. We guarantee to match or undercut any competitor's pricing, allowing you to save on costs. Our fixed monthly fee covers unlimited chat interactions at any time, day or night, on your behalf. The visitors to your site are a testament to your marketing and branding efforts, and we promise transparency without unexpected charges. Don't let limitations hold you back; we provide your website with continuous support from real people, enhancing engagement and customer satisfaction at all hours. With our dedicated team, you can focus on growing your business while we handle the communications.

Support teams centered around your values that resonate with your brand identity. This toolkit is designed specifically for growing businesses. We create a tailored team that aligns with your company culture, customer expectations, and unique operational requirements. Additionally, we integrate comprehensive training, essential tools, valuable customer insights, and other resources, ensuring your operations can expand without compromising on quality or efficiency. Looking for assistance with evaluating your latest product launch? Our extensive network of global Software QA experts is at your service to help you meet your release timelines with confidence while keeping your apps and websites free of bugs. We treat your brand with the utmost care, as if it were our own. Our moderation and trust & safety professionals not only support your existing team but also seamlessly integrate with it, upholding your community standards across all languages and time zones. We offer a wide array of testing services, including regression and snapshot testing, system integration, functional, exploratory, and black box testing. Additionally, we provide user acceptance testing, localization testing, policy and workflow consulting, and strategies for online risk mitigation to ensure your operations remain secure and effective. Our commitment to your success extends beyond just meeting standards; we aim to elevate your brand’s reputation in the digital landscape.

BOSCO™ leverages your data alongside our innovative AI technology to pinpoint the most effective areas for allocating your marketing budget, ensuring optimal results. By integrating your internal marketing information with sophisticated algorithmic models, BOSCO™ generates customized reporting dashboards. The platform's user-friendly interface acts as a consolidated source of truth, empowering marketing professionals to enhance their digital spending strategies through data-informed insights. With our distinctive BOSCO™ Index feature, we assess your domain's performance relative to key competitors within your sector. The BOSCO Index™ quantifies your online presence and evaluates how well you are performing in both organic and paid media investments. Built upon reliable data sourced from reputable third-party domains and historical digital interactions, BOSCO™ focuses not on the size of your marketing budget but on your ability to optimize online visibility through paid and organic search strategies. Additionally, BOSCO™ identifies and ranks ten competitors in your market, providing valuable insights into competitive positioning. Ultimately, this comprehensive analysis helps marketers adapt their strategies to achieve superior results in a dynamic digital landscape.

CorralData is an AI-powered, full service platform that radically streamlines analyzing and unifying data from multiple sources. With CorralData, you can access an on-call human data team and industry-leading AI tools to fuel remarkable, data-driven results easily and cost-effectively. No coding, SQL, or engineering resources required. Looking to streamline your data sources? With over 450 pre-built data connectors, we help you unify your datasets easily. Our top-tier, U.S.-based support team will guide you every step of the way. Then, chat with your data using natural language AI queries to begin instantly and securely unlocking powerful data insights. Or work directly with our human data team to generate the insight you need. The platform includes everything you need to start using data to drive results in one simple, month-to-month subscription—stunning data visualization tools, built-in chat, custom reporting, and access to human experts. Schedule a free demo or start a free trial and see how simple and easy AI-powered data analysis can be.

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

Streamlined data management can enhance your business's efficiency. Quickly connect, transform, and visualize your data in a scalable manner. Kleene simplifies the process of accessing data from your SaaS applications. After extraction, the data is securely stored and meticulously organized within a cloud data warehouse. This ensures that the data is cleaned and prepared for thorough analysis. User-friendly dashboards empower you to uncover insights and make informed, data-driven decisions that propel your growth. Say goodbye to the time-consuming process of creating data pipelines from scratch. With over 150 pre-built data connectors at your disposal, and the option for on-demand custom connector creation, you can always work with the latest data. Setting up your data warehouse takes just minutes, requiring no engineering skills. Our unique transformation tools speed up the building of your data models, while our exceptional data pipeline observability and management capabilities offer you unparalleled control. Take advantage of Kleene’s top-notch dashboard templates and enhance your visualizations with our extensive industry knowledge to drive your business forward even further.

TransMon is recognized for its innovative approach to quality monitoring processes. It allows management to oversee the QA team's performance and gain insights into the feedback provided to agents. With TransMon, you can effectively track team performance, utilizing its capabilities to analyze and monitor every customer interaction—whether it be calls, emails, or chats—on a unified platform, and generate reports based on scorecards in under a minute. Additionally, this software features an agent module that encourages agents to enhance their skills and performance through a self-directed learning approach. TransMon also fosters transparent relationships within the team by employing an automated sampling process, where samples are systematically collected and assigned to the quality team, granting agents the autonomy to accept or request further clarification on any given sample. This level of engagement ensures that agents are actively involved in their development, further enhancing the overall effectiveness of the quality monitoring process.

We utilize your knowledge center, website, and additional resources to train our AI effectively. Caffeinated adeptly tailors its responses to customer inquiries, drawing from the insights gained through your team's past interactions. Our AI continuously evolves and adapts, utilizing your knowledge center, support protocols, ticket histories, and various other inputs. It can automatically categorize tickets according to customer issues and sentiments, thereby reducing the need for manual customer experience data adjustments. You will gain insights into complete resolution times, average initial response times, and numerous other metrics. Furthermore, our AI recommends the most pertinent macros based on the inquiries posed by customers. It is designed to operate seamlessly across multiple communication channels, including email, chat, or SMS. Data forms the core of our operations, and we are committed to delivering results, or you receive a full refund. With Caffeinated, your customer support process becomes not only more efficient but also significantly more insightful.

Offer round-the-clock, human-like interactions in multiple languages across various platforms, ensuring that customer support and sales operations are automated without compromising on satisfaction. Reduce expenses and enhance productivity by delivering immediate human-level assistance at all hours. Most customer inquiries can be resolved without human involvement, with only the more complex issues being escalated to human representatives. This leads to improved conversion rates, as customers can more easily navigate and select the right products, reminiscent of the personalized service found in traditional retail environments. Capture customer engagement with tailored messages triggered by specific behaviors, such as adding items to their cart, visiting product pages, abandoning carts, or completing orders. Additionally, our bots are versatile and can be utilized on a wide range of platforms, including popular messaging apps like WhatsApp and Instagram, ensuring comprehensive communication coverage. By integrating these capabilities, businesses can create a seamless and efficient customer experience that bridges the gap between digital and personal interaction.

Rootly redefines incident management with a fully integrated, AI-powered platform designed to simplify and accelerate the entire reliability workflow. From intelligent on-call management to automated incident response and retrospectives, it eliminates repetitive tasks so engineers can focus on problem-solving. The platform’s AI SRE module performs real-time root cause analysis, suggests fixes, and predicts resolution steps based on millions of real-world incidents. Through seamless integrations with Slack, Microsoft Teams, Jira, and Zoom, Rootly embeds reliability directly into team workflows. Its automation engine streamlines communication, tracking, and reporting, cutting resolution times by up to 50%. Built for scalability, Rootly adapts to teams of any size—from startups to Fortune 500 enterprises—without sacrificing simplicity. Users can also publish automated status pages to keep customers informed and reduce inbound support. With award-winning support and reliability baked in, Rootly enables organizations to strengthen uptime, operational efficiency, and engineering wellness.

SaaShop offers a comprehensive solution for managing all of your subscription-based software needs in one convenient location, featuring a single bill and a user-friendly interface for virtually any SaaS product. The service comes at no additional cost to you, and in fact, it can help you save money on the software you already utilize. Eliminate the hassle of dealing with multiple credit cards by consolidating your subscription software payments into one bill. Our pricing remains consistent with that of the SaaS providers, and our team of SaaS experts is available to assist you without any extra charges. Acquiring new employee licenses is straightforward, requiring only a few clicks, while any modifications to your subscriptions will be reflected in the following month's billing cycle. We have partnered with leading companies to support larger projects if needed. SaaShop enables you to purchase all your software through a single combined invoice and an easy-to-manage interface for user license control. Additionally, we offer comprehensive support for deployment, configuration, integrations, and much more, making it simple to centralize and streamline the software you are already using effectively. By choosing SaaShop, you can focus on your core business while we handle your software management efficiently.