Business Software for Freshdesk

Y42 is the first fully managed Modern DataOps Cloud for production-ready data pipelines on top of Google BigQuery and Snowflake.

Introducing AuthN™ by IDEE, an award-winning solution that provides Enterprise-wide Zero Trust Authentication as a Service, expertly eliminating the risks associated with passwords while significantly lowering administrative costs. This innovative service accelerates your transition to a passwordless environment, ensuring the quickest implementation time for your organization. AuthN™ seamlessly integrates with your current SSO, hardware token, and password management systems, enhancing your security without the need for complete overhauls. By removing passwords entirely, you can achieve a notable reduction in risk exposure, effectively mitigating insider threats and human errors due to the absence of centralized credential databases. Our fully passwordless multi-factor authentication safeguards your organization against potential attackers and helps maintain your reputation by keeping you out of negative news. Additionally, your preferred applications, SSO solutions, and password managers can easily benefit from a plug-and-play security upgrade. AuthN™ not only adheres to open standards such as RADIUS, SAML, and OIDC but also provides custom plugins to maximize the advantages of its robust features, empowering your enterprise with enhanced security and peace of mind. By embracing AuthN™, you are taking a significant step towards a future where password-related vulnerabilities are a thing of the past.

1Kosmos offers a password-free method for employees, clients, and the general public to engage securely with digital services. Through the integration of identity verification and robust authentication, the BlockID platform establishes a decentralized digital identity that effectively mitigates risks such as identity theft, account compromise, and fraudulent activities, all while ensuring seamless user interactions. Notably, BlockID stands out as the sole platform certified by NIST, FIDO2, and iBeta biometrics, conducting millions of authentication processes each day for major banks, telecommunications companies, and healthcare providers globally. This innovative approach not only enhances security but also significantly improves the overall user experience.

Tired of interacting with an anonymous online company located far away? Are you looking for a reliable partner you can actually communicate with regarding your marketing campaigns at a reasonable cost? Opt for Display Block and dive into effortless email marketing today. You will receive a personalized template that you can modify for each campaign, while we manage everything from initial setup to final sending and previewing. This approach ensures a truly hassle-free email marketing experience. Inbox Warriors presents Display Block's enterprise-level Email Marketing Automation Platform (EMAP), featuring an intuitive drag-and-drop workflow tool, responsive design, WYSIWYG editor, and high-capacity Power MTAs, making it ideal for serious email marketers to execute everything from large-scale blasts to complex automated email sequences tailored to user behavior. Additionally, we provide comprehensive reporting at both macro and micro levels. You will benefit from the support of dedicated teams in Email Production, Email Design, Coding, Data Management, and a strategic account manager who will work alongside you. This comprehensive support ensures that you can focus on growing your business while we handle the intricacies of your email marketing needs.

Airkit enhances your existing record systems to provide digital experiences that inspire customer engagement. Transform any sales and service interaction throughout the customer journey, including automated onboarding, self-service account modifications, digital cross-selling, and churn reduction, alongside a wide array of other functionalities. Simplify front-end development using pre-existing components and templates for web, mobile, voice, and chat, or create custom solutions tailored to your needs. With top-tier debugging and error management tools, you can deploy high-quality applications more swiftly and with increased assurance. This leads to fewer mistakes and reduced maintenance efforts. Design your unique brand components and asset libraries to ensure that your applications consistently adhere to your branding standards. Seamlessly transmit customer information between your core systems and Airkit-enabled experiences through the use of APIs and ready-to-use integrations. Assess and enhance user interactions with integrated app analytics and reporting dashboards that track engagement levels. Furthermore, eliminate the need for physical paperwork to meet compliance, privacy, and security standards, ensuring adherence to regulations such as TCPA, PCI, SOC2, GDPR, and HIPAA. By leveraging these capabilities, businesses can focus more on enhancing customer relationships and less on operational hurdles.

A common misunderstanding in business growth is the belief that hiring additional staff is necessary to take on more projects. While increasing your workforce might help you accommodate more clients, it doesn’t necessarily lead to a higher return on investment. Simply adding more field workers will not solve the problem; instead, the focus should be on enhancing the efficiency of your existing team. One of the most effective ways to increase productivity is by implementing automated workflows. When executed properly, automation tools can streamline complex business operations, allowing you to manage more clients without needing extra resources. This approach not only boosts ROI but also facilitates effortless, scalable growth through straightforward automation solutions. However, field service management teams often show reluctance in adopting new workforce management systems due to the complexity and time required to learn most platforms. Fortunately, StreetSmart stands out by offering an intuitive solution that simplifies the transition. Embracing such innovative tools can transform how businesses operate and thrive in competitive environments.

If you're looking to establish a governed delta lake, create a data warehouse, or transition from a conventional database to a contemporary cloud data solution, Lyftrondata has you covered. You can effortlessly create and oversee all your data workloads within a single platform, automating the construction of your pipeline and warehouse. Instantly analyze your data using ANSI SQL and business intelligence or machine learning tools, and easily share your findings without the need for custom coding. This functionality enhances the efficiency of your data teams and accelerates the realization of value. You can define, categorize, and locate all data sets in one centralized location, enabling seamless sharing with peers without the complexity of coding, thus fostering insightful data-driven decisions. This capability is particularly advantageous for organizations wishing to store their data once, share it with various experts, and leverage it repeatedly for both current and future needs. In addition, you can define datasets, execute SQL transformations, or migrate your existing SQL data processing workflows to any cloud data warehouse of your choice, ensuring flexibility and scalability in your data management strategy.

Reveal empowers Partnership, Marketing, and Sales teams to enhance their win rates by as much as threefold through the integration of their CRM systems into a broader ecosystem, allowing for the identification and conversion of key strategic leads. This approach is not only user-friendly but also as enlightening as a sudden realization. The strength of collaboration is undeniable, impacting both business and other areas of life. Hence, we assist B2B companies in propelling their growth through collective efforts. By analyzing CRM data from both parties, Reveal uncovers shared, high-potential accounts along with new qualified leads. Embracing the idea that creating value together is essential, we champion a concept we call Collaborative Growth, which we believe should remain free indefinitely. This principle defines our pricing model. Engage with key businesses in your ecosystem to forge new long and short-term connections, or let us propose beneficial connections. Our innovative algorithm is eager to assist you in comparing your CRM against others in your ecosystem in real-time, ensuring you never miss an opportunity for growth.

To gain a competitive edge through digital innovations, organizations must establish high-performing IT teams capable of delivering quality products and services more swiftly. TCS MasterCraft™ DevPlus is a flexible, Agile, and DevOps solution that empowers your teams to customize their workflows for managing Scrum, Kanban, or any other Agile methodologies, enabling continuous testing and automating release management. Ensure the development of the right product by fostering transparency and alignment throughout every level of the enterprise. Streamline your journey from demand to deployment by leveraging automation, allowing businesses to quickly realize value. Launch a minimum viable product and continually enhance it by incorporating ongoing feedback from users. Additionally, maintain comprehensive traceability in application delivery, ensuring that transparency and coordination among all enterprise teams working on diverse platforms and applications are upheld. This includes implementing enterprise-level governance and reporting throughout the entire demand to deploy process, ultimately facilitating smoother operations and improving overall performance.

Data management software is predominantly utilized by enterprise business teams, necessitating a design that prioritizes user-friendliness, automation, and intelligence. Furthermore, it is essential for the software to comply with a variety of industry-specific regulations and data protection mandates. To ensure that business teams can make informed, data-driven strategic decisions, the data must maintain standards of adequacy, accuracy, consistency, high quality, and secure accessibility. The software promotes an integrated methodology for managing data privacy, ensuring data quality, overseeing test data management, facilitating data analytics, and supporting data modeling. Additionally, it effectively manages escalating data volumes through a service engine-based architecture, while also addressing specialized data processing needs beyond standard functionalities via a user-defined function framework and Python adapter. Moreover, it establishes a streamlined governance framework that focuses on data privacy and quality management, enhancing overall data integrity. As a result, organizations can confidently rely on this software to support their evolving data requirements.

TCS MasterCraft™ TransformPlus serves as a cognitive transformation platform that enhances transparency into essential business applications by offering an intelligent blueprint and a centralized knowledge repository that is both technology agnostic and driven by implicit knowledge. This automated conversion system facilitates modernization and rapid deployments, enabling enterprises to progress in their digital transformation efforts without causing disruptions to their operations. It includes cognitive code analysis that provides a comprehensive application knowledge repository alongside business rule externalization. This platform not only supports the design and execution of data transformation and migration for businesses, particularly during the modernization of legacy systems, but also aids in the creation of new digital applications through an automatic code generation platform rooted in model-based development. Additionally, it features an automated migration solution for database and language conversion that significantly speeds up the application transformation process while ensuring accuracy and efficiency. By leveraging such capabilities, organizations can better navigate the complexities of digital evolution.

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

As retailers develop strategies for a post-COVID landscape characterized by increasing expenses, evolving consumer habits, intense competition, and the enforcement of safety protocols, the ability to react promptly has become essential. This necessity calls for a fundamental transformation in the operational models of retailers. The path ahead involves fostering resilience to unlock significant value and to make informed decisions supported by extensive data, predictive analytics, and intelligent, real-time insights that are both personalized and localized. TCS Optumera™ offers a comprehensive AI-driven retail optimization suite designed to enhance both merchandising and supply chain decisions in a cohesive manner. By leveraging this technology, retailers have experienced sales growth between 3-5%, a reduction of nearly 50% in time invested, the implementation of five times more strategies, and a decrease in costs ranging from 20-30%. Moreover, it enables the optimization of customer baskets across various channels by taking into account demand transferability, consumer preference sets, predictive analytics, and competitive offerings, ensuring a tailored shopping experience for each customer. This comprehensive approach not only increases efficiency but also positions retailers to thrive in a rapidly evolving market.

Innovations in technology are transforming the way organizations approach their sourcing and procurement operations, facilitating the creation of virtual organizations that enhance agile and cohesive processes while ensuring that purchasing decisions are in sync with sourcing strategies. This modern era of agile sourcing and intelligent procurement presents a fresh array of opportunities for leaders, who must also navigate evolving stakeholder expectations. To break down functional barriers, sourcing and procurement leaders are working to integrate the entire source to pay process and are seeking ways to optimize supplier relationships that can foster innovation, all while striving to enhance performance and reduce risks. Procurement 4.0 is defined by seamless source to pay operations, the ability to respond to real-time spending data, automated smart purchasing processes, and the capacity to utilize expansive ecosystems. TAP can function as both a cohesive source to pay suite and a standalone module, which includes TAP Sourcing, TAP Quick Bid, and TAP Procure to Pay, thereby providing flexibility and efficiency in procurement tasks. By embracing these advancements, organizations can not only streamline their operations but also harness the full potential of their procurement strategies to drive greater business success.

In today's digital landscape, we are assisting organizations in their strategic shift towards subscription-based business models, effective data monetization, and comprehensive device management. Our approach emphasizes mass personalization, utilizes ecosystems, and scales as-a-service models efficiently. We facilitate the monetization of 'smart, connected devices,' opening up fresh revenue opportunities while enhancing profits, revenue, and cash flow. Our innovative digital business platform is designed for subscription services, device management, and data utilization, fostering 'growth and transformation' within your organization. By implementing world-class revenue assurance practices, we help improve profit margins and net promoter scores. Our robust, Big Data-driven diagnostic methodology is non-intrusive and focuses on enhancing the customer experience. We gather, convert, and organize data sourced from various service provider applications, ensuring seamless integration. Additionally, our workflow-based case manager allows for the customization of user-defined workflows, while our business process engine enables efficient rule-based data processing, ensuring optimal operational performance. This holistic approach not only streamlines processes but also empowers businesses to thrive in a competitive market.

Mozart Data is the all-in-one modern data platform for consolidating, organizing, and analyzing your data. Set up a modern data stack in an hour, without any engineering. Start getting more out of your data and making data-driven decisions today.

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Allow us to take care of your customer support needs. Our round-the-clock teams located in the UK are trained to resonate with your brand's voice, ensuring your customers are thoroughly satisfied! We can integrate our services in as little as a week, while systematically documenting knowledge throughout the onboarding phase. You have the flexibility to scale our services up or down according to your requirements. As your business evolves, we grow alongside you, seamlessly utilizing your existing tools. Our communication extends to all your channels, including social media, allowing us to engage with your customers where they are. We continuously analyze interactions to enhance our service, guaranteeing total customer satisfaction. A remarkable customer service experience not only fosters loyalty but also strengthens your brand reputation. Our award-winning UK-based support team is dedicated to mirroring your brand's voice, ensuring that every customer interaction leaves a positive impression. By collaborating with us, you will remain competitive and adept at satisfying the expectations of today's consumers. Additionally, join a network of customer success professionals who receive insightful updates from our industry directly to their inbox monthly. Staying informed about the latest trends can help you innovate and elevate your customer service strategy.

In today's digital landscape, it has become increasingly uncommon to complete routine tasks within the same workplace. Managing every detail of these processes can often lead to feelings of being overwhelmed. To alleviate this burden and maintain a competitive edge, consider employing virtual assistants who can take on repetitive and mundane tasks for you. By leveraging professional virtual assistant services, you can delegate administrative responsibilities and concentrate on what truly drives your business forward. These services cater to businesses of all sizes, assisting them in efficiently handling their repetitive tasks. Engaging a virtual assistant agency equips your organization with the additional support needed to tackle growing business demands, all without the necessity of hiring new employees. A virtual assistant can be utilized for a wide range of services, including digital marketing, appointment scheduling, and managing personal errands or events. Ultimately, this approach not only streamlines operations but also enhances productivity across various aspects of your business.

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

Wing is more than a virtual assistant service. We offer our customers unparalleled benefits. You can create complex tasks with Workflows by simply dragging and dropping. You can set them up to run as many times as you like, or ask Wing for them to run ad-hoc. Wing has ex-consultants from top global firms such as McKinsey and SAP. They can help you optimize your processes and workflows. Your assistants are located all over the globe. They are college-educated and speak English as their first language. They also undergo a rigorous 3-month training & testing program and are supervised closely by skilled Operations Managers. Your happiness is further incentivized and compensated for our assistants at a higher-than-market salary. Wing is based in San Francisco but has employees all over the globe. We are open to hiring the best people and do not limit ourselves by borders.

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

Historically, only affluent individuals had the opportunity to invest in startups, but recent legislative changes have transformed this landscape. With the advent of equity crowdfunding, anyone can now invest in early-stage companies they believe have the potential for success, allowing them to be part of the company’s journey from the beginning. While financial gain is a primary motivation for many investors, equity crowdfunding also empowers individuals to support innovative ideas and passionate teams they resonate with. However, it is crucial to recognize that investing in early-stage startups carries inherent risks. To enhance your understanding, we consult with industry experts who provide valuable insights into their respective fields, sharing this information to aid your investment decisions. On Fundify, you can invest without incurring fees, with minimum contributions often starting at just $10. Our platform collaborates with startups to secure exclusive deals that benefit both the entrepreneurs and our investors. Equity crowdfunding offers a unique avenue for online investment in private startups, distinguishing it from publicly traded companies on the stock market. As you consider these opportunities, it’s essential to weigh the potential rewards against the risks involved in such investments.

A staggering 98% of traffic to websites remains anonymous. Lift AI utilizes advanced algorithms to assess the purchasing intent of these visitors in real-time, enabling you to interact with and convert them in chat before they exit the site. This cutting-edge AI model accurately evaluates each visitor’s potential to make a purchase, even when their identities are completely unknown. By highlighting web users with a strong intent to buy, Lift AI empowers your sales team to focus on these high-value leads through live chat, while those with lower intent are managed by chatbots. Integrating Lift AI's buyer intent assessments with your existing analytical tools can significantly enhance their performance. For instance, a visitor identified as having high purchase intent who also fits your ideal customer profile can be prioritized for immediate engagement or follow-up actions. Consequently, users of Lift AI typically observe a remarkable ninefold increase in conversions from chat interactions to sales opportunities. This innovative approach not only optimizes engagement but also maximizes the chances of closing deals effectively.