Best Employee Survey Tools of 2024

Find and compare the best Employee Survey tools in 2024

Use the comparison tool below to compare the top Employee Survey tools on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.

  • 1
    Sogolytics Reviews
    Top Pick

    Sogolytics

    Sogolytics

    $299 per year/user
    854 Ratings
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    Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
  • 2
    Connecteam Reviews
    Top Pick

    Connecteam

    $29 for up to 30 users
    1,797 Ratings
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    Connecteam is an all in one employee app that was specifically designed for non-desk employees. It provides all the necessary capabilities to manage and operate field employees, including communication features, workflows and scheduling, as well as time clock. Just a few clicks and you can bring together your deskless workforce. Your desktop Launchpad allows you to collaborate, manage operations, develop professional skills, and monitor employee engagement. In minutes, you can create a fully-branded mobile app for your company. You can add safety checklists, orientation courses, product catalogues, and shift management to your mobile app. Or, you can customize the features to suit your needs. You can also gain insight into how your team interacts with company assets and take steps to improve efficiency. Connecteam allows managers and employees to automate their processes and allow them to focus on growth. Integrations include Google Calendar, Gusto, QuickBooks Payroll, Xero and others.
  • 3
    Bridge Reviews

    Bridge

    Bridge

    $3/month/user
    481 Ratings
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    Bridge is a Learning (LMS) & Employee Development (performance management and skills) platform that uniquely combines learning management, career & skill development, and performance management – all in one easy to use solution. With Bridge, you can consolidate your learning tech stack resulting in streamlined training and development programs, saved admin time, and a more engaging experience for employees and managers alike. Bridge offers each solution as a stand alone product or in one fully integrated suite: LMS: Create, Assign, Track and Report on courses for onboarding, compliance, and skill development. Performance: Enable managers to help their teams perform at full potential through tools like 1 on 1s, performance conversations and skill plans. Skills Platform: Auto recommend skills to employees based on title, industry. Auto tag content with relevant skills and create mentorship programs and skills communities based skill profiles.
  • 4
    Lucca Reviews

    Lucca

    Lucca

    €8.90 per user per month
    2,381 Ratings
    Using efficient HR software, you can work smarter. Lucca's HR software can transform spreadsheets into interactive online services, and simplify your internal management processes. Lucca offers 11 administrative and HR software programs. Each software is tailored to your specific needs to help you create your custom HRIS. A simple HR software program is more efficient than one that is complex. It also helps to address a specific need. Each Lucca product addresses a specific HR management problem. Software's quality does not depend on its features. This means that we compare the benefits and the complexity of a feature before we develop it. We do this by putting ourselves in the shoes the end-user. When designing software, we think first about the end-users. These are people who will use our solutions every day. Our goal is to make their lives easier. Lucca solutions can be integrated with accounting, ERP, traditional payroll, and accounting systems.
  • 5
    SurveyLegend Reviews
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    SurveyLegend

    SurveyLegend

    $19.00 per user per month
    1,801 Ratings
    SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.
  • 6
    SurveySparrow Reviews
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    SurveySparrow

    SurveySparrow

    $19.00/month/5,000 responses
    2,961 Ratings
    A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
  • 7
    Vega HR Reviews

    Vega HR

    Vega HR

    $0.99/month/user
    6 Ratings
    Vega-HR offers a one-stop solution to all your Employee Recognition and Reward needs. It will transform your workplace into a rewarding environment. We offer world-class employee incentives, on-spot feedback, and recognition solutions. These can be monetized with 3000+ coupons and more. We enable organizations to Plan and Communicate your short-term and longer-term incentives, perks and employee benefits in real time. Our tools allow HR professionals to create and support strong company value - wherever their employees work. Join us to make work more rewarding today!
  • 8
    SurveyOL Reviews

    SurveyOL

    SurveyOL.com

    $19 per month
    4 Ratings
    SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.
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    HubEngage Reviews

    HubEngage

    HubEngage

    $5 per month
    1 Rating
    HubEngage™ is unified employee communication and engagement platform. With HubEngage’s mobile apps, intranets, digital signage, and email campaigns, you can drive a complete employee experience with targeted top-down, as well as bottom-up features. Using HubEngage, target communications, educate employees, get employee feedback, enable peer-to-peer messaging, and recognize, all in one single platform. Customize your platform with the features that matter the most, with the ability to scale over time. Get deep insights to measure content effectiveness, understand employee behaviors to improve your employer brand. Visit HubEngage.com and see why global enterprises such as The KraftHeinz Company, Extended Stay America, Utz Snacks, and Phillip Morris use HubEngage to streamline the flow of communications, every day.
  • 10
    Empuls Reviews

    Empuls

    Giift

    $2.50 per user per month
    1 Rating
    Empuls is a holistic solution for employee engagement that aims to improve company culture and bring the entire digital workplace to live. Empuls is used by people leaders to bring together teams, eliminate silos, give voice to all employees, and create a culture that values appreciation throughout the organization. Empuls is built on the key pillars for engagement. It helps employees connect, align, empower, and motivate. Connect remote teams via the social intranet. Empower employees through surveys. Motivate teams with recognition and rewards. Empuls assists companies in improving their eNPS score, which is a useful measurement of company culture, employee turnover, and employee experience. Empuls is self-serve & DIY, making it easy for HR to get up and running in a matter of days. You can also use existing tools such as HRIS, Slack and Teams, Gsuite, and many more to get started. Empuls has rich features that engage employees through contests, game mechanics, water coolers and more.
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    Leapsome Reviews

    Leapsome

    Leapsome

    $7 per user per month
    1 Rating
    CEOs and HR teams at forward-thinking companies like Spotify, Trivago, and Babbel use Leapsome for continuous performance management and personalized learning. This creates employee engagement and helps to drive the success of their company. Leapsome is a people management platform that combines tools for Goals & OkRs Management, Performance Review & 360s and Employee Learning & Onboarding. It also offers feedback & praise, employee engagement surveys, feedback & praise, and meeting planning.
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    Typeform Reviews
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    Typeform

    Typeform

    $25.00/month
    8 Ratings
    Typeform is a versatile data collection tool that allows professionals to create and share beautiful online surveys and forms. Typeform allows users to create contact forms, polls, employee feedback surveys, suggestion boxes, and many other forms. Its beautiful interface allows users to easily customize their forms to capture all the information they need and see every change in real time. The solution offers over 500 integrations, and simple analytics to provide quick insights.
  • 13
    Spark Chart Reviews
    Top Pick

    Spark Chart

    Spark Chart

    $25/month
    7 Ratings
    Software for business leaders and consultants! You can create and deploy any type or professional survey. Engage employees and teams in order to get their feedback and improve performance. Find out what customers have to say and share it with others. NPS can be used to measure customer loyalty to a brand, company, product, or service. 360-degree feedback is used to assess how leaders are perceived, identify their strengths and determine their development needs. Listen to others, brainstorm and come up with new ideas. To gain a deeper understanding about markets and potential customers, conduct research. Survey experts are available 24 hours a day to provide advice and support.
  • 14
    SurveyLab Reviews
    Top Pick

    SurveyLab

    SurveyLab

    $49.00/month
    13 Ratings
    SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
  • 15
    MultiRater Surveys Reviews
    Top Pick
    MultiRater Surveys is a powerful 360 Degree Leadership Feedback Survey platform offering advanced integration, customization and white-label options for large organizations, consultancies, and coaches Sign up for a 14 Day Free Trial today (no payment details required)
  • 16
    FlowyTeam Reviews
    Top Pick

    FlowyTeam

    Flowy

    $0 per user per month
    63 Ratings
    KPIs (Key Performance Indiators) are used to track and increase employee and team performance. OKRs (Objectives, Key Results) allow you to execute your strategies efficiently using OKRs (Objectives, and Key Results). Engage and Motivate with our Reward System, Weekly Check-Ins, Resource Hub, 360 Review, and 1-on-1s.
  • 17
    Vantage Circle Reviews
    Top Pick
    Vantage Circle is an award winning employee engagement and recognition platform. It helps HR professionals drive Holistic Employee Engagement through its Rewards & Recognition, Wellness, Feedback, and Exclusive Perks platforms. The platform has 2M+ employees from 700+ clients across the globe. The user-friendly platform allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. Social recognition enables employees to acknowledge each other’s achievements and contributions, making everyone feel valued and appreciated. It also allows seamless integration with tools such as Teams and Slack that organizations use every day. With a global Rewards Catalog, employees using the platform can exchange their reward points for gift cards from 1000+ brands and products from the Amazon Store, book an experience or buy merchandise from options available across 59+ countries. The platform also offers a range of benefits for Long Service Award employees, including Anniversary Points, a Digital Service Yearbook, and a dedicated Milestone Catalog. The platform's intuitive & easy-to-use dashboard simplifies HR management & provides a comprehensive view of their recognition program.
  • 18
    Zoho Survey Reviews
    Top Pick

    Zoho Survey

    Zoho

    $19.00/month/user
    19 Ratings
    Zoho Survey is a cloud-based, 360-degree survey software and questionnaire creator for businesses of all sizes. Zoho Survey offers a variety of templates in different languages as well as a library of questions. This software allows you to create surveys quickly, reach your target audience from any device, and view the results and feedback in real-time. The core features include branching, logic, real time reporting, mobile optimization and customizable themes. Email campaigns can also be created. Integration with third-party solutions like Zoho CRM and Google Sheets, SalesIQ and MailChimp is possible through the APIs.
  • 19
    SurveyMonkey Reviews
    Top Pick

    SurveyMonkey

    SurveyMonkey

    $25 per user per month
    29 Ratings
    Global leader in survey software. 20 million questions are answered each day. You can keep your competitive edge by listening to your customers. Customer satisfaction surveys allow you to connect with multiple touchpoints to learn exactly what your customers want, expect, and need. Learn from your employees what is working and what isn't. You can conduct 360 reviews of employee satisfaction or send compliance quizzes. Employee surveys are great for anyone in HR and team leaders. You can tap into the thoughts of the world whenever you want. Market research surveys allow you to gather opinions from existing and potential customers, test concepts, measure brand awareness and more. Join the 98% of Fortune 500 companies that rely on SurveyMonkey People Powered Data.
  • 20
    Netigate Reviews
    Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.
  • 21
    WorkTango Reviews
    WorkTango's Employee Experience Platform allows for meaningful recognition and rewards, provides actionable insights through employee survey results, and supports alignment through feedback & goal setting. Modern workplaces require a new approach to inspiring and engaging employees. The WorkTango Employee Experience Platform is where priorities are clear, achievements celebrated, and everyone has a voice. Our passion is people. Our mission is to help organizations create extraordinary employee experiences. We are the moment for those of you who have waited for the world's attention to the employee experience. We are revolutionizing the way organizations inspire and engage their employees. Recognition, Incentives and Rewards are designed to strengthen company culture, improve alignment, and inspire employees.
  • 22
    Lattice Reviews

    Lattice

    Lattice

    $9/month/user
    1 Rating
    Lattice is the People Success Platform that brings together all of the tools, workflows, and insights to help organizations develop engaged and high-performing employees within a winning culture. By combining continuous performance management, employee engagement surveys, career development and compensation management tools into one connected solution, Lattice can deliver powerful people analytics used by HR and People teams to drive impactful business outcomes. Ranked on the Inc. 500 Fastest-Growing Private Companies list two years in a row, Lattice serves over 4,500 customers worldwide including Slack, Cruise, and Reddit.
  • 23
    callify Reviews
    These calls will be a huge hit with your employees and candidates. Callify automates many scenarios of phone interactions, from sourcing to joining and beyond. The recruiter can check interest, schedule interviews, remind and confirm, notify, request documentation, joining date, engagement until joining, hr teams welcoming new members, conducting employee surveys, or any other communication throughout the employee's life-cycle, from joining to retirement.
  • 24
    Feebee Reviews

    Feebee

    Feebee

    €99 per month
    Feebee is a comprehensive solution designed to transform feedback culture within startups. By seamlessly integrating with Slack, Feebee offers startups a centralized platform to streamline various aspects of performance management. Gone are the days of scattered feedback channels and manual processes—Feebee consolidates essential tools such as 360° Performance Reviews, Appraisals, Recognition, Company Values, and eNPS surveys into one intuitive platform. At the heart of Feebee is the goal of fostering a culture of continuous improvement and employee engagement. Through its user-friendly interface, Feebee empowers startups to simplify feedback processes and enhance transparency across the organization. Whether it's providing timely recognition for outstanding performance, aligning feedback with company values, or identifying areas for improvement through eNPS surveys, Feebee enables startups to drive growth and address retention challenges proactively. What sets Feebee apart is its adaptability to the unique needs of startups. Whether you're a small team just getting started or a rapidly growing organization scaling your operations, Feebee can evolve with your business every step of the way.
  • 25
    Trakstar Reviews

    Trakstar

    Mitratech Trakstar

    $3000.00/year
    Trakstar is the only platform designed specifically for HR talent development. Trakstar combines four complementary best-in class products into a powerful talent development solution. Our software automates and streamlines your daily tasks, giving you more time to make an impact. Trakstar Platform helps organizations make business decisions and develop talent. You can save time and effort if you reduce human errors, repetitive tasks, and operational tasks. This will allow you to focus on creating strategies and achieving goals.
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Employee Survey Tools Overview

Employee survey tools are software solutions that allow employers to measure their employees’ work satisfaction, interest in the organization and commitment to their job. They provide insights into employee sentiment that can help companies gauge how well they are doing and what areas need improvement.

These tools typically include survey templates, online surveys, reporting capabilities, data collection capabilities and analysis features. Survey templates provide a basis for constructing questions that explore employee sentiment on desired topics across different categories, such as organizational culture or job performance. Employers can ask open-ended questions or have respondents choose among set responses. Online surveys enable employers to track and manage completed surveys in real-time and present results in an organized manner with charts or graphs for easy analysis. Reporting features offer the ability to generate detailed reports with visual summaries of results by category or question type so organizations can gain a detailed understanding of employee sentiment. Data collection capabilities allow employers to capture comments from participants through text fields as well as response scores from radio buttons/checkboxes for quantitative data analysis. Analysis features also leverage AI algorithms to process large amounts of collected data, allowing for more advanced data mining capabilities for employers seeking deeper insights into employee sentiment.

Overall, these tools provide organizations with valuable feedback about their employees' attitudes toward the workplace environment and job roles which enables them to make targeted improvements and ensure a productive working atmosphere is maintained at all times.

What Are Some Reasons To Use Employee Survey Tools?

  1. Employee surveys can provide valuable insights into overall employee satisfaction and workplace culture. Through survey tools, employers can easily get feedback from their staff on how they feel about the company, office environment, development opportunities, benefits packages and much more.
  2. Survey tools can also help employers identify areas where improvement is needed in order to create a better work experience for employees. For example, if an employee feels that their workload is too high or that there are not enough support systems available, it will allow managers to make changes accordingly to improve the employees’ experience at the company.
  3. Employee survey tools promote openness and transparency within the organization by providing a secure platform for staff members to easily share their opinions without fear of discrimination or retaliation. This helps foster an environment of trust between managers and employees while encouraging open dialogue which is beneficial for both parties.
  4. A well-established feedback system encourages continuous learning among all those involved in managing departments or projects as it constantly provides fresh perspectives on working methods or approaches that could be adopted to further improve the current processes and outcomes of a project or task.
  5. Finally, employee surveys help measure the performance levels of individuals and teams across different divisions within the organization; this allows companies to accurately evaluate how each group is contributing towards achieving organizational goals and objectives — which aims to boost productivity as well as efficiency among all team members involved in completing tasks in various departments within the company.

The Importance of Employee Survey Tools

Employee survey tools are critical to any business’s success. They provide invaluable insight into how employees feel about their job, the company, and its culture. Knowing this information can help improve a variety of areas that contribute to overall organizational effectiveness. The following are some of the main reasons why employee survey tools are so important:

1) Improved Employee Engagement: By collecting feedback from employees via surveys, companies can better understand what drives employee engagement and motivation in the workplace. Companies use this data to craft policies, procedures, and strategies for improving employee satisfaction and morale. This helps create a more positive atmosphere where employees feel more engaged with their work, enjoy working together as a team, and collaborate more effectively on projects.

2) Increased Retention Rates: Employee surveys not only provide valuable insight into current morale levels but also enable employers to identify potential sources of attrition among staff members. Analyzing survey results can reveal trends such as which teams or departments have higher rates of early turnover or dissatisfaction with certain management practices/policies etc. By identifying these trends quickly - companies can develop effective retention strategies such as providing additional training opportunities or modifying existing policies to improve overall job satisfaction levels.

3) Greater Productivity Levels: Finally, by understanding what motivates employees and what type of environment makes them most productive - employers gain valuable insight into the factors driving performance levels within their organization. This knowledge helps inform decisions around staffing allocations & specific tasks/roles that individuals take on which ultimately leads to increased productivity across all departments within an organization.

What Features Do Employee Survey Tools Provide?

  1. Anonymous Survey: Employee survey tools typically provide the ability for people to complete surveys anonymously—ensuring that no employee faces any repercussions for providing honest feedback.
  2. Customizable Questions/ Answers: Employers can create questions as open-ended (e.g., “What do you think is our strongest feature?”) or closed-ended (multiple choice or ranking– e.g., “Do you prefer A, B, C, D?”).
  3. Reporting Dashboard: Many employee survey tools provide a reporting dashboard that displays metrics on responses such as average scores and distributions across topics & questions in an easy-to-understand visual format
  4. Automated Alerts/Notifications: This feature allows employers to receive automated alerts when certain criteria are met within their survey results, like when enough respondents answer a question in a particular way. These notifications help employers identify potential issues quickly and act on them before they become bigger problems.
  5. Multi-Lingual Support: Some employee survey tools offer the ability to conduct surveys in multiple languages so that employees of all backgrounds feel comfortable expressing themselves honestly and accurately regarding their experiences with their employer and roles within the organization.
  6. Questionnaire Delivery Options: Many employee survey tools offer multiple delivery options which may include paper and online editions; allowing users to distribute the questionnaire as convenient for them and their team members or clients respectively.
  7. Advanced Analysis Functions: Some advanced analysis functions allow employers to look beyond basic statistics & correlations among groups of respondents or questions; these features enable employers to track trends over time and detect influential outliers from within data sets to draw better insights from the collected information.

Types of Users That Can Benefit From Employee Survey Tools

  • Human Resources Professionals: Employee survey tools can provide HR professionals with insights into employee engagement, job satisfaction, and organizational culture. This data can help HR professionals make changes that increase employee satisfaction and productivity.
  • Executives: By understanding the pulse of their workforce through employee surveys, executives can develop strategies to improve company performance. Insight gathered from these tools will also enable them to understand which areas need improvement or rethinking.
  • Employees: Employees benefit from providing feedback about their work environment through surveys as it gives them the opportunity to anonymously discuss workplace issues and suggest ways for improvement.
  • Managers: A manager's success depends on an engaged team, so having access to detailed survey insights allows managers to better motivate and support their teams in order for them to perform at a higher level and remain engaged.
  • Developers & Product Teams: Through collected feedback from employee surveys, product teams get a better understanding of how users interact with their products or services by gauging user satisfaction levels with the current product offerings. This helps developers create more useful features based on employees’ needs.
  • Quality Assurance Specialists & Testers: Quality assurance specialists use survey results in order to gather valuable customer input on product features and usability which they can then use in testing new products before they hit the market.

How Much Do Employee Survey Tools Cost?

The cost of employee survey tools can vary significantly depending on the features you require and the number of responses you anticipate. Many solutions are available as either one-time purchases or monthly/annual subscription plans. For example, a basic plan for 500 responses may range anywhere from $120-$300, while an enterprise package may cost up to $7000. Additionally, some software providers offer free versions with limited functionality and response numbers. It is important to thoroughly research your options in order to find the best solution that fits your needs and budget.

Risks Associated With Employee Survey Tools

  • Poor Survey Design: When surveys are not designed properly, questions could be ambiguous and lead to inaccurate information. This can lead to ineffective decisions based on incorrect data.
  • Insufficient Security Measures: Employee survey tools may store confidential information that needs to be protected with the highest security measures. Any breaches of this data may result in legal consequences for employers depending on the jurisdiction.
  • Unreliable Data: If employee survey tools are used incorrectly or not monitored closely, data accuracy can become an issue. Without reliable data, it’s impossible make accurate predictions or draw meaningful conclusions from survey results.
  • Privacy Issues: Employees need to feel secure that they aren’t being surveilled and their responses will remain anonymous if necessary. There should be clear policies in place regarding how the collected information is used and secured so employees don’t feel uncomfortable responding honestly in surveys.

What Do Employee Survey Tools Integrate With?

Employee survey tools are designed to provide businesses with the ability to collect customer and employee feedback. While there is a wide variety of software that can integrate with employee survey tools, some popular examples include HR management software, business intelligence (BI) solutions, analytics platforms, project management applications, help desk systems, customer relationship management (CRM) tools, and enterprise resource planning (ERP) solutions. These types of software all provide businesses with the ability to capture data from surveys and then perform various analyses which can be used to inform certain aspects of their operations. For example, CRM and ERP solutions can help organizations identify opportunities for improvement in terms of how they serve customers or manage resources. Similarly, project management applications enable companies to monitor progress towards targets outlined in employee surveys while help desk systems allow them to respond more quickly and efficiently to customer complaints noted in surveys. Finally, analytics platforms enable businesses to view survey responses at an aggregate level so that they can make evidence-based decisions about the topics raised in each survey.

What Are Some Questions To Ask When Considering Employee Survey Tools?

When considering employee survey tools, it is important to ask the following questions:

  1. What kind of reporting features are included? It's important to know if you can track responses over time, drill down into specific group results, and access visual data in charts or graphs.
  2. What communication methods are available? Look for a tool that provides multiple ways to get survey responses, such as email notifications and online forms.
  3. Can the platform integrate with existing systems? Look for a tool that fits seamlessly within your existing tech stack and is able to send readings/results directly into other applications like Customer Relationship Management (CRM) software or Human Resources Information Systems (HRIS).
  4. How secure is the platform? Security should be top-of-mind when evaluating any survey tool – make sure the vendor offers encryption protocols, audit trails, and the ability to delete surveys after closing them out.
  5. Does it have gamification features? If you want to encourage employees to participate in surveys by offering rewards or incentives, look for a tool that has robust gamification capabilities that can track progress and achievements in real time.
  6. Is it customizable? You’ll want a tool that can be tailored to fit your organization's unique needs - from branding options to custom logic algorithms.
  7. Is there customer support available? Last but not least – find out what kind of help desk services come with the platform so you know who’s behind it in case you need any assistance running reports or troubleshooting technical issues down the line.