Zoho Survey Reviews

Summary: Zoho Survey has meant a lot to the company in general, since we have made it possible for our company to generate better services for our clients with the help and opinions of each one of them, every time we close a new deal with a potential client, this platform to send a survey to that client and be able to obtain a much more direct opinion. I have really loved the overall experience I got with this platform, mainly because it was very easy to use and very easy to adapt to it, I managed to create quite a few surveys in a very short time, I managed to manage each of these surveys by adding a deadline to complete them In addition, I managed to correctly configure the sending time of each survey so that they are automatically sent to specific clients. I consider that this platform is a 10/10, since it has never presented any type of failure, it has always achieved a creation of surveys with an innovative design, with the help of the large number of templates offered by this platform, in addition, it has also allowed us to connect with clients in a very simple way, since we only have to place the inbox of each client, so that the surveys are sent to each client at the same time.

Positive: Zoho Survey is essential when creating all kinds of surveys. With the help of this platform, you can create an environment where you can design various surveys and send them to your customers in a very simple way. The first positive aspect that is important to highlight about this platform is that it is very easy to create all kinds of surveys, you can create surveys for all kinds of topics, whether it is a survey on finance, marketing or any other theme, in the same way you can use the same editor, this editor is quite important since it allows you to create a survey from the drag and drop system, which allows you to add any type of text field with just pressing a couple of buttons, In addition, you will be able to enjoy various buttons, various images and much more in a quite simple way. The second positive point is that this platform has an automated system which allows detecting repetitive access to a survey, for example, if a client has already completed one of the surveys that we have sent, and tries to complete this survey again, the platform automatically detects this and blocks access to the survey, in addition, the platform also has a system to resume the progress of a survey, this is effective since if the client has exited the survey unexpectedly, they can continue in any moment. Another thing that I liked about this platform is that it automatically detects invalid answers in the text groups, since there are many customers who fill in the text fields with random characters in order to complete the survey in less time, this is automatically detected. the program and requires the client to type correctly in the text field to continue to the next phase of the survey.

Negative: I have no complaints about the survey creation system, Zoho Survey has been quite effective and has ported a fairly complete system for the design and development of any type of survey, the platform has never presented any type of problem since we started to use a couple of years ago, we have always been able to design very good quality surveys and we have been able to get real time to customers with the help of their inbox. This platform has never presented failures in the collection of responses to our surveys, in addition, it has provided the ability to send surveys constantly and automatically.

Summary: Many decisions are made thanks to this platform, since I can obtain important data from the market studies carried out and the vast majority of times the business strategies or solutions that I apply after seeing the results of the surveys created with Zoho are effective. Thus, having better performance. In addition to the fact that the cost of the subscription in relation to the data obtained with this platform has been very marked, having a good return on investment after applying the appropriate strategies.

I have reduced the time when collecting data since I can export the data obtained to other platforms through integration and it also consumes less time than doing everything manually, having a faster record when doing an analysis. Obviously, with the appropriate integrations with other platforms, it will depend on the ease of analysis and will depend on the strategies applied in each survey carried out.

I have been able to apply better strategic plans when evaluating the feasibility of a project and how it could be executed in an assigned period of time, thanks to this platform I can have a broader plan with data that is of great importance for my work since with this I have been able to and will continue to take advantage of it, applying the best methods and strategies. This platform can be useful for any company, indisputably its size, since it can collect valuable information from any user, whether from clients or employees of a company, as well as from users in general, since the surveys can be done online and decide the area or the specific people to whom to do a market survey.

Positive: It is not necessary to know so much technology to understand the user interface since it is very simple and clearly intuitive. The drag and drop feature make it easier to create surveys so you won't have to struggle too much when creating your first market research survey. You can create any type of survey and collect any data you need, having multiple ways to ask questions and branching each question so you can be more specific in each question you are asking. You can also create qualifying questions to ensure that the correct people are being studied and not have data tampered with by people who do not qualify for the questions being asked. Another thing that I do not want to forget is that the surveys are very customizable, so you can give each survey a personal touch and not just be the simple surveys with a unique format as is the case on many platforms, thus giving the user more freedom to be able to have personalized surveys.

The management of multiple surveys is very easy to manage, I have complete reports of each survey created, everything is in real time so I can have complete data instantly from the publication of each survey without having to wait a long time for the results. So for me this is the best platform for creating and managing surveys, in addition to the fact that the reports are very customizable and that there is also no limit to the data that you want to collect for analysis after the results, but thanks to the fact that everything can be seen in real time I can have a preview of the final results or after completing the survey since a maximum time can be assigned for the study of each survey, therefore users who want to answer a survey later After a certain time they will not be able to add their answers.

The integrations go beyond just the integrations with the other Zoho products, this can be combined with other platforms either MailChimp or Google Sheets. Not only that, but I personally have also been able to connect Zoho Survey with other platforms through Zapier which allows me to go further when it comes to integration. I like that they give users the freedom to integrate platforms in order to automate them and that the data collection work through Zoho Survey is as streamlined as possible, resulting in a more complete analysis and more ways to devise strategies with the results. data obtained to boost a company or small business.

Negative: I don't have negative aspects that dramatically affect being able to use Zoho Survey, but I do have two problems that I would like to improve on this platform since it is very important for my work environment that this platform works well in all aspects, which are:

The templates have been the same for a long time, it seems that the developers have abandoned this section of giving the user where to start, so I suggest that they give more ways to apply Zoho through the templates and that this section is not abandoned too much. . For me, the templates are the ideal way to find inspiration when creating a survey, since it allows me to have a better, more efficient workflow by not having to start a survey from scratch, but with the templates I can have a base for the surveys where I can go adding extra questions with respect to those that are already added in the templates. In addition to allowing me to create different layouts for different environments or questions I want to ask so that I don't ask the same questions with the same layout. Therefore, it would not hurt to regularly add more updated templates according to the functions that are added to Zoho Survey.

The support is very deficient, it could be improved by training the people who provide customer support more, since they do not provide many solutions to the questions or doubts that I may have, since in most cases I have had very vague answers in relation to the solutions I need from Zoho Support. That said, I also want the response time to improve because it can take up to three days for my emails to be answered, also the chat is not always available, so I have no choice but to wait for an answer every time it comes up a question regarding Zoho Survey.

Summary: We have created a solution to verify the information by completing surveys; when we want to investigate the quality of our products, we proceed to make the forms and deliver them to customers.

Positive: Great for locating needed information through surveys; it is very secure and practical. It is effortless to use; the forms are unique, the support is very responsive. Zoho Survey is fascinating.

Negative: Zoho Survey should improve the interface because many tools piled up, and they make it a bit overwhelming.

Summary: In Zoho Survey there are over 200+ templates to work with, so the scope of a single survey is completely relative to the template you choose. It is recommended to review the template catalog carefully so that the choices are appropriate with each working theme. Before using Zoho Survey the time spent on generating a survey was much longer, and the data collection tools were not as good in terms of accuracy. It is great to be able to work with software where we can draw conclusions so quickly.

Positive: In Zoho Survey we can work with many excellent survey management tools. Not only can you create them, but you can also measure them according to a ranking system to know which surveys have been more successful than others, and you can work with templates.

Negative: The checkbox system used in matrix choice surveys sometimes does not select the options correctly, so we decided to implement the radio button system. There is not a big problem with this, as the solution was very simple, but the development team should review this.

Summary: The application is complicated but provides a lot of easy to implement tools. Survey forms can be sent to anyone via a link. It is secure and totally reliable.

Positive: It provides you with a lot of options to add to your survey.
Gives you precise and super accurate results.
Globally accepted and easy to log in.

Negative: Too complicated interface.
If you do not have to do surveys frequently, it is very costly for you.

Summary: Zoho Survey age of full fledged online survey maker which I personally used for collecting feedbacks and creating online polls. It supports multiple logics and allows to pass custom variable at the backend. The variable passing feature can be used to collect customer identifier for streamlining the report based on the context. It offers completely customisable theme which make it very easy to to amalgam late with the brand. It has a good repository of prebuilt themes and templates which can be easily edited based on the requirement.

Positive: Zoho Survey is a comprehensive online survey maker which serves the purpose very efficiently. It supports a wide range of questions variation from multiple choice questions to image selection answers. It works on drag and drop interface, which make it very suitable and easy to create survey and online polls.

Negative: Zoho Survey is powerful Survey maker with all features I required. No Cons.

Summary: It's a prominent survey tool. We Zoho Survey for a long time. overall it gives us a favorable platform to collect user thoughts and experiences about our business. It provides a path to reach customers and know their thoughts.

Positive: #1- Effortless to create surveys and questionnaires.
#2- Mobile version supports for the user end.
#3- Infographic stats and secure SSL protection.
#4- Easy to study customer experience from answered survey data.

Negative: #1- We had an overall positive experience with it.

Summary: Zoho Survey is a very productive app. It offers the best way to collect user feedback in the way of surveys. This app is intuitive and helps an organization to study and analyze data from surveys.

Positive: Zoho Survey app is available on the multi platform helps you create surveys even on mobile devices. It's an Intuitive Survey creator platform to collect data from surveys. It also offers analytical data to study.

Negative: It offers great features to create surveys and analyze data.

Summary: Zoho Survey is very easy to use online survey creator. It completely works on Drag and Drop technique. Can create surveys to collect information/user experience. There are template for almost all the niche, which can be directly used or edited as per the needs. The created survey can be easily shared with the target group through Email/ Social media, web links and many more. The Reporting/Analytic section is effective and self sufficient to evaluate the performance of campaign.

Positive: Zoho Survey is like fluid to use online survey creator. The UI is fantastic and very easy to use. It offer bunch of features-
* Supports custom variable in survey.
* Branding Personalization
* Supports Scoring logic in survey
* Ample Template of different niche.
* Effective Analytics/reporting

Negative: I think the logic and branching can be improved to cover all scenarios.

Summary: Overall it's a super easy tool to use for surveys. I'd recommend it to anyone to use for surveys.

Positive: Easy to use for surveys. Simple to set up and doesn't take much time to get it going again. I'd recommend using it.

Negative: There isn't anything that I dislike about really.

Summary: Zoho Survey has been a key service to have opinions on any type of topic in relation to our clients, I consider that this platform has been very sincere to use, the adaptation process for the first time in this way is quite fast, it takes about a week to understand completely how to create them from scratch and how to send them to our clients. Within our real estate company, we offer multiple real estate services, for which we constantly receive requests for negotiations with our clients, for which this platform has been key to being able to enter each of our clients who have completed a negotiation with us. we can question them through a survey or through a form created on this platform, in addition, the surveys designed within the platform are fully customizable, and we can customize the link of each survey and we can also remove the watermark from this software survey carried out. This platform has been completely effective, I loved dear Kristal very much, I consider that it has been very beneficial for our entire real estate company and that it has allowed us to have quick opinions from all clients, those opinions have helped us to improve in the short and long term , Al allowed to improve each of the negative characteristics mentioned by customers during the process of complication of each form or survey. Without a doubt, this platform is amazing for getting quick customer feedback.

Positive: Zoho Survey has been an important person when it comes to creating surveys of all kinds for our company, in addition, the main feature that I liked about this mass form is that it has also allowed me to create all kinds of forms, the forms within this platform has been innovative mainly because it has allowed us to add all kinds of text fields and various questions within the forms, without any limit, we have been able to add up to more than 20 questions in each form and this has allowed us to obtain more information from customers that you complete this form, in addition, I have loved the fact that all the information that the client has completed within a form, is automatically saved, this completed process of the form is automatically saved in a database, so if the client for some reason has closed the form and wants to continue it later, he can do it without any problem, this helps us a lot and allows us to receive many more responses in the forms. I also liked the system Dany is not going to use this platform to create forms, it has a drag and drop system, which is quite easy to use, it allows you to modify the general design of each survey and form, it allows you to modify each of the questions in the form and surveys and also allows you to modify the required fields of each question, for which I consider it an innovative system and you will not have to have previous experience to be able to design a survey from scratch or any form. Another of the features that I liked is that it has an automated system to send reminders to customers, this feature has helped us a lot since the system automatically detects when a group of customers has not completed the survey, in this way sends immediate notification to this client's email that works as a reminder, this has guaranteed us to get more responses thanks to the reminders.

Negative: One of the main advantages of this platform is that even though it offers a free trial that gives you full access to each of the important features of this platform, this free trial only lasts for seven days, which is why I consider it to be a fairly limited time for the new user to learn more about each of the features offered by Zoho Survey. The second negative thing that this platform has is regarding the statistics system, despite the fact that these statistics are quite complete and allow us to fully understand each of the customers who have completed the survey, I consider that it should be much more individual, since that this system generalizes all the results obtained from our surveys sent by any means, therefore, it offers us individual results for the surveys that have been completed through access via email and through some social network. Having individual statistics would help us a lot to understand how many customers have completed the survey through our social networks, and also how many customers have completed a survey that has been sent via email. The last negative feature of this platform is that currently you cannot create a joint survey or you cannot have a joint vision with a colleague, it allows you to edit an online survey while receiving collaboration from an employee, it would be great to be able to create an account together with the collaboration and participation of collaborators.

Summary: Zoho Survey is a very beneficial platform when it comes to designing all kinds of surveys, the platform has really provided us with a large number of tools to create a very complete survey, in which we can collect all possible opinions, in addition, we have been able to and close to all kinds of images and videos in each survey, this has fascinated me and here I have been able to create a very complete account to collect an efficient opinion from each client. There are very few negative things to improve within this platform, mainly the form creation system has to be improved, since it is quite simple and offers a very outdated design, and a better synchronization between this system and the Zoho's CRM system, to optimize the sending of surveys to potential customers. I really loved the general behavior that this platform has had within the real estate company, since it has helped us to collect all kinds of information and opinions from all our clients, this platform has been able to process all the responses immediately, to show us the within each completed survey. I am fully confident that this improved form creation service platform, this function is very important to us and we consider that we will use it when it is much more optimal and offers greater designs in the creation of forms. The platform already has the perfect designs to innovate in the creation of surveys, in addition, you can hide the logo of this platform within each survey and you can also hide the name of this platform in each survey, creating your own link for the survey just have the name of your company and the link is personalized.

Positive: Zoho Survey is the ideal platform to help us manage each of the surveys that we have created, this platform allows us to create a survey from scratch, manage and customize the design of each of the surveys, monitor the progress of each of them, the traffic stopped in each survey, the response of each client and many more things, this platform has offered us very professional functions and tools to have a constant monitoring of all the surveys and the progress of each one. One of the first things that I like about this platform is the great variety that there is when choosing any type of template, this platform offers me a large number of templates which allows me to diversify the design that I use for each one of them. my surveys, in addition, all the templates are personalized, I can modify the color of the template or the text font. The second thing that I love about that form is that it has a pretty fast and instantaneous response collection process, it is able to collect and record each and every response that customers make in a survey, the responses are recorded within the database, whereby all customer responses are fully visible immediately, the survey user or administrator can verify responses immediately without waiting for this response to be processed.

Negative: One of the main problems that was not close to this platform is regarding the form creation system, I consider that the forms created within these platforms are quite basic, in addition, the clients that I have ask for an ario formula created by this platform, not You can have an auto-save system for responses, so if for some reason you have access to the devices you are using to complete the form, all the responses were immediately lost, select whether or not that platform has a system for Auto save responses for forms that customers are filling out. In addition, the integration that this platform has with the CRM system should also be improved, since it is currently a bit complex to transfer the surveys to some type of CRM service or to a potential client, this platform should also improve the familiarity that is the platform or its design with new users, since new users present various confusions when it comes to adapting to the platform and the sections it offers.

Summary: I used the free trial of Zoho Survey for 1 week, and quickly opted to buy a paid plan within the platform, I really wanted to test the entire platform, and buying a paid plan helped me test them properly, I really don't regret having acquired a payment plan within Zoho Survey, since this platform has made it possible for us to design various surveys within my financial services company to find out the opinions of our clients about our services. I really loved the experience I had with this platform, I consider that it has helped me a lot to control the opinions of our clients, in addition, I can send all kinds of surveys by email or through our social networks; all the results are monitored in real time in the main dashboard of Zoho Survey so it will never be a problem to know the results or acceptance rate of each survey. Since I started using this platform, I have not changed circumstantially in obtaining new opinions from our clients, previously it was a bit complicated to keep a record of the opinions of the clients, since we asked them things through a direct call, however, after To use this platform, we have used a database that helps us save all the answers of our clients when completing a survey.

Positive: Zoho Survey is an excellent way to get the school is looking for a software that helps you create surveys and be able to customize them in their entirety, in addition, with this platform you can statistically measure the progress you are having and the audience you are obtaining through each survey that you you have sent your clients, you can visualize the acceptance rate of the surveys and the rejection rate and much more. One of the main things that I like about this platform is that it provides you with a wide customization of the survey that you are creating, you can totally modify the interface of that survey, you can modify the background that you want to give to the survey, the text fields They are also completely modifiable. In addition, you can go to all kinds of images or videos to complement the survey, it is fantastic to be able to customize the survey to your liking and to be able to create a survey with everything you need. Another thing that I like about this platform is that you can remove the Zoho Survey logo in each survey you create. That means that every time you create a survey, you can insert your company logo and also be able to modify the link of the survey, so your customers don't know that you used Zoho Survey to design the survey. I also love the way in which I can statistically see the progress that the traffic of each survey is having, I can know exactly how many people have viewed the survey that we have sent in the emails, as well as how many people have accessed the survey through social networks, all the statistics are updated in real time and this helps you to visualize instant results.

Negative: Zoho Survey has a lot of positive features that help you to create a fairly complete survey because of the device, however, one of the main negative things that I have witnessed within this platform is regarding the mobile version, I have noticed that this version does not allow creating surveys in a simple way, to create a survey I left this application is a quite complicated and uncomfortable process, in addition, it takes much more time to design, so I totally recommend using the desktop version or the web version to develop a survey much more complete and comfortable, In addition, I have noticed that this application for mobile phones also takes time to show the results for each survey, the traffic result of each survey. The second negative thing about this platform is regarding its free trial, since it only allows you to insert up to 10 unanswered questions per day, I consider that amount to be extremely limited and insufficient, and it means that users cannot test the platform correctly and access most of its features, I think this free trial should be much broader and provide users with a more complete experience.

Summary: We have been using Zoho Survey for a while and it’s been working very well collecting all the data that we need to study our clients’ experience with our services and food products.

I like that Zoho is very customizable and it has allowed me to present many different surveys to our clients that can be completed on any device because Zoho Survey doesn’t altere the survey’s appearance if it’s completed on a mobile device or a desktop device. I use it to not only collect responses from our clients, but it has also helped me collect responses inside our business and know how the employees feel towards the business. As a small business, I think it’s important to keep an eye on all these aspects to ensure a happy environment both with our clients and employees. I think that it has facilitated the way that we collect this information because it integrates easily with our customer management tool and it automatically sends the surveys to everyone on the list. I also like that this software belongs to the Zoho ecosystem, because we are able to access different Zoho tools that can help us study these responses, and I often integrate it with Zoho Analytics and Zoho CRM because it can automatically analyze these surveys deeper to understand things better.

Positive: Zoho Survey provides a high-quality service and tools to create the most powerful and digestible surveys for our clients. Zoho Survey is the most extensive and powerful tool that is out there to create surveys, because it has many different types of questions available to create my surveys the way I want them to and analyze different areas of customer satisfaction without any limitations.

This software also has many different templates available to adjust to every industry or department, and I like that it has highly customizable tools that allow for white labeling my surveys and prove that they come from our business, thus ensuring that more clients are encouraged to give their honest responses, and ensuring that we get the most out of our surveys and out of this software. Because of the extensive availability of templates, I can also create the surveys to fit my preferred style that most represents my business and choose the right colors and the right fonts to make the surveys look as visually stunning as possible.

I like that I can go from creating simple surveys that can be answered in a couple of minutes thanks to Zoho Survey easy builder, or go more in-depth and provide an extensive questionnaire that is filled with many thoughtful questions thanks to the diversity of tools available that there are in this software, such as question branching, which helps me divide the surveys based on different responses and provide the respondents the right questions based on their previous answers, and ensuring a higher diversity of responses that adjust to every customer’s personal experience and perception of our business.

I can also make the surveys as interactive as possible, because it allows me to embed different types of media that can make the survey feel more intuitive and interactive than the typical text-only survey, creating a higher impression of it. Zoho Survey collects all the responses and provides an easy to use reporting tool that displays different aspects of the survey in simple analytics and insights that are easier to understand and it helps me visualize the results in different charts and graphs, customizing them the way that it is more helpful and export them to different data analyzing applications for more in-depth evaluation.

Negative: Zoho Survey presents two major aspects that I do not like. The first one is that the user interface is not visually appealing at all, and it becomes very bothersome when creating the surveys because it doesn’t feel like the most intuitive platform visually and it used to be very difficult to find all the tools at the beginning stages of using this software. The second one is that sometimes while creating a survey, it crashed and I had to start all over again because some changes were not saved. This causes a great issue in functionality and I would like to see more improvement done to prevent these types of crashes from happening and risking all editions from being lost, and providing an automatic saving that works well in cases like this so it maintains the functionality of the software and doesn’t make me lose time.

Summary: We are using Zoho Survey to collect information from the students and also in taking their opinions and feedback on certain decisions. It is also used in taking tests of the students virtually in these tough times when all the educational institutes are closed.

Positive: Zoho Survey is one of the best applications for creating surveys. It is very easy to use, smooth UI and the process of creating a survey is very easy. It offers a lot of useful built-in templates, and it eases the whole process. Furthermore, it is one of the best ways to collect data to understand the needs and preferences of the target audience and customize the business accordingly. Zoho Survey offers a lot of customization in creating a survey form and showing precise reports once the survey is closed. The survey administrator can change the format of the form even though it is running. The survey can be shared with the people through emails and direct links, which is an excellent feature. Zoho can also be used with other Zoho applications, which is an added advantage for businesses. Data can be exported in a lot of formats as per your convenience, which is great. One of the major advantages of Zoho Survey is that it supports a lot of language for creating surveys.

Negative: Although it has a lot of customization options but lacks some of the features which are present in other survey applications like Google form and Monkey survey. It does not show any graphical representation of the user responses which is one of the major cons of this application. It doesn't have any option to share surveys directly through WhatsApp and Telegram. Only 10 questions can be added to the survey in its free version. The paid version of Zoho Survey is quite expensive and lacks behind its competitors who offer more value for money applications with more features.