Best Customer Service Software for Mac of 2024

It's difficult to be productive when you spend half of your time reading emails and half flipping between platforms to inform your team. A single app is what you need to move faster and keep everyone on the same page. Loop Email is a collaboration hub that connects your team. You can chat, share files, and manage shared mailboxes easily. It brings together messages, emails, and files all in one app. Loop Email allows teams to connect, collaborate, and communicate in one place. Available for Mac, Windows and iOS.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

ResolveEasy is a powerful solution that simplifies customer service and internal problem resolution. It offers multi-channel communications, real-time tracking of performance, and task automation. ResolveEasy increases productivity through workflow optimization. Customizable features and integrations ensure that the software is tailored to your business's needs. It excels in direct customer communication via ChatGPT-backed WhatsApp, and real-time reports. WhatsApp makes it easy to do all of this. ResolveEasy's collaborative task management and adaptability to existing applications empowers teams with efficient operations and top support. ResolveEasy can be customized to meet the needs of any business. Businesses of all sizes and in many different industries use ResolveEasy. It is designed for both customer service teams as well as internal support units. It offers streamlined communication, real time performance insights, and task tracking.

The first official chat app that integrates with Slack. Multiple users can be assisted simultaneously, unlike other chat apps. You can use the apps you already have on all devices. Chatlio is your complete customer service system. It easily integrates with your website and your Slack accounts. Chatlio allows you to chat with visitors without the need for additional software. Chatlio displays the location, time, browser, OS information, and current page of your customer. Chatlio allows you to modify the attributes of your chat widget, such as its shape, colors and labels. You can also have full control over the widget design with CSS access, which is included in all plans. Chatlio is your complete customer service system. It integrates easily into your website and your Slack accounts. Chat with visitors without the need for additional software.

Emitrr is a smart, human-like receptionist for small businesses. Emitrr allows business owners to focus on their business growth and not worry about missing customer calls. Emitrr takes care of customer queries such as booking appointments, quotes and FAQs. Integrates with your EHR/CRM to provide real-time conversion metrics, reduced screen pop, and more. Web chat allows you to convert customers and keeps the conversation going on text. This means that your patients don't have to wait for the web. Small businesses often spend a lot on website building, advertising, SEO, and other marketing strategies. Small businesses also work hard to get these customers to their website. However, more than 25% of these web visitors never convert. Customers are not tied to live chats on the internet. Convert customers even if they leave the web.

Paltalk allows you to connect with anyone, anyplace, anytime via video chat, voice and video calls, text, and many other features. We can help you with one-on-one chats and group meetings.

The CRM Firmao software will allow you to create a customer database which will allow you to reduce the time it takes to acquire customers, increase conversions at all stages of the sales process, and efficiently and comprehensively service your existing customers. Firmao is a tool that helps to manage the sales department's work, including the sales funnel. It also acts as a contact centre for customers who are regular customers of the company. Simple management of your customer base Multiple Opportunities - - Automating the sales process - Increasing sales volume - Effective contact with customers - Comprehensive customer service - Execution orders for customers It is used in companies that require regular contact with leads and contractors. Firmao's CRM software can be used to plan dynamic development. Firmao's CRM software is simple and fast to implement. It takes approximately 1-2 weeks.

Rannkly, an AI-driven software, can manage and improve the online reputation and social media platforms for a business from a single dashboard. It allows you to monitor, respond, and generate ratings and reviews for your business in order to build your brand. It automates the response process using time-saving technology. You can also schedule and publish social posts to all platforms with one click. All these features are combined with the all-in-one QR Code which allows both customer and organization to interact with each other using better technological tools. Customer can easily check out the services of the organization. Organization can also collect and organize customer data effectively. Customers can view the menus, offers, and coupons of the company. Organizations can manage their customer database with a single scan of WhatsApp. Accept payments via QR code and connect to your organization to increase public engagement

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

Document360 is knowledge base cloud platform that allows you to build an excellent self-service knowledgebase for your customers or internal users. (public and private knowledge bases). It has comprehensive features, including uncompromised writing, extensive theme support, built-in analytics, enterprise-grade restore/back-up, and versioning. Also, you can generate API docs for internal and external users using your API definition files for developers Benefits of Document360: - Smart, instant search: Google-like search to find quick help andynamically search for the most relevant articles. - Built-in Analytics: This feature filters data to provide the report with actionable data and insights. - Integrations Document360 integrates seamlessly with third-party apps such as Disqus and Intercom, Zendesk or Slack, Olark or Microsoft Teams, Google Analytics and many more. Our most prominent customers include Microsoft and Harvard University, Stackify, and many others.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

CrankWheel allows you to share your screen while on a call. This makes it easy to create engaging presentations. You can send a link via email or SMS to the viewer and they will be able to view it in any browser on any device. CrankWheel was designed for simplicity and can be shared with customers to facilitate business deals. CrankWheel can be used to complement calls from insurance agents, mortgage advisors and solar advisors as well as educators and customer support specialists. CrankWheel is easy to integrate with websites and allows users to add a Demo button to receive quick notifications. We can show you if they are paying attention. Our Chrome Extension has enabled over 50,000 users to share their screens with prospects, regardless of their technical skills or device choice. CrankWheel can be used on old browsers and obscure devices, even with poor network connections. It works on Mac, Android, iOS, Blackberries, Internet Explorer, and Android.

Telegram messages can self-destruct and are highly encrypted. Telegram allows you to access your messages from multiple devices. Telegram delivers messages quicker than any other app. Telegram servers are distributed worldwide for security reasons and speed. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram servers are distributed worldwide for speed and security. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram protects your messages from hackers. Telegram does not limit the size of your media or chats. Spread the word about Telegram to make messaging safer again.

Our live chat software allows operators to reach customers immediately. Operators can see what visitors are typing and respond faster. They can also transfer chat to other members to speed up the resolution process. Operators can use canned responses in live chat software to provide real-time quality answers. Chat widgets can be customized with self-help articles for instant assistance. Our proactive chat software will enhance user experience. Chat invitation pop-ups and personalized operator greetings can be used to welcome visitors. This will increase engagement. Use our live chat to inform website visitors about new products, features, or service updates. Give product tours to your support team to help them engage potential leads. Our live chat support software allows you to store potential leads in your favorite CRM platforms such as Salesforce, Microsoft Dynamics, and Salesforce. This will allow your sales team to close more deals faster.

Avochato is a simple text messaging software designed for support and sales teams. Avochato gives businesses the best way to communicate with customers, get more responses and convert better. It includes a chat widget, live messaging, broadcasting, automated surveys and programmable APIs. You can also track status and track your customers. Avochato integrates with top business services such as Slack, Office 365 and Salesforce.

Sign In Scheduling, formerly 10to8, is a powerful online booking and appointment scheduling software that is trusted by thousands businesses worldwide. Managing multiple clients who have busy schedules can be challenging. You can offer your clients a convenient online booking system with 10to8 Appointment Scheduler Software. Say goodbye to interruptions from phone calls and keep control of your schedule. The intelligent SMS and email reminders will remind your clients about their upcoming appointment, improving communication & customer satisfaction. They will also reduce no-shows up to 90%. The 2-way sync with popular calendar apps will help you avoid double bookings and awkward situations when two clients arrive at the same time to their appointment. With a 10to8 branded online booking page, you will be more visible and professional online. Increase online bookings by displaying your services in a professional manner.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

The Customer Service App for All Slack Users. All your team (and customers) can communicate in one place. All your communication, from all departments, in one place. Our product and our team are hyperspecialized, 100% Slack-based. We believe in focusing. We are the only company that is as focused on customer messaging via Slack than any other. Slack is part of our DNA. Do you want to see the proof? We are the first fully-funded, fully Slack-based company. You can interact with your leads and customers from anywhere you are: your website, Facebook page or Twitter page, your email, your mailbox, the Android app, iOS app, and Android app. Slack is the single point of contact: Your organization must be there for your customers, not the other direction. Slaask can help you unify customer communication and make your team work from one central control center. Slaask goes beyond being a great customer messaging platform. Slaask allows you to create a chatbot that perfectly matches your brand.

You can connect to a computer remotely from anywhere in the world, whether you are at the other end of your office or halfway around the globe. AnyDesk provides secure and reliable remote desktop connections to IT professionals and individuals on the go. AnyDesk is compatible with all operating systems and devices: Windows, macOS iOS, Android Linux, FreeBSD, Linux and Raspberry Pi. You can collaborate and communicate easily, regardless of whether you are holding online meetings or presentations or working on the exact same document from another part of the world. To transfer files between computers, simply copy and paste or use a new transfer tab. Installation and administrative privileges are not required. Just download the 3MB file, and you're good to go. Are you traveling and need unattended access? You can install the AnyDesk user interface and set a password. To give your customers a consistent experience with your brand, customize the AnyDesk user interface.

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

Remote Desktop Manager (RDM), centralizes remote connections on a single platform, which is shared securely between users and the entire team. RDM is a great tool for remote access. It supports hundreds of integrated technologies, including VPNs and protocols. RDM empowers IT departments to increase security, speed, productivity, and efficiency throughout the organization, while reducing inefficiency and cost.

Simple. Secure. Reliable messaging. WhatsApp allows you to communicate quickly, easily, securely, and on any phone around the world. WhatsApp Business is a free app that was designed for small businesses. To showcase your products and services, create a catalog. You can easily connect with your customers by using tools that automate, sort, and respond quickly to messages. WhatsApp can be used by medium and large businesses to provide customer service and important notifications to customers. Learn more about WhatsApp Business API. WhatsApp is where you share your most intimate moments. We have integrated end-to-end encryption in the latest versions. End-to-end encryption secures your calls and messages so that only you and the person with whom you are communicating can see or hear them. Not even WhatsApp.