tawk.to Description

Your customers will love you for it. Monitor your website visitors, respond to support tickets, and create a help centre to empower customers to take care of themselves. All 100% free. Because customers need an easy and free way to communicate with you. Customers have questions before they buy. Being there when they need you gives them the confidence to choose you over all the rest. It can be difficult to see the entire customer journey from top to bottom with all of the customer data scattered across multiple tools. This is no longer the case. All of your customer interactions can now be done in one place. You can quickly identify FAQs and capture help centre searches to create articles or shortcuts that allow agents to respond faster and customers can get help without ever having to contact you. It takes only 30 seconds to add a javascript snippet on to your website. You can see which pages your visitors are currently on and what they are looking for.

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Pricing

Free Version:
Yes

Integrations

API:
Yes, tawk.to has an API
View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
tawk.to
Year Founded:
2012
Headquarters:
United Kingdom
Website:
www.tawk.to

Media

Play Video tawk.to Screenshot 1
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Product Details

Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
Type of Training
Not Offered
Customer Support
Phone Support
Online

tawk.to Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

tawk.to Lists

FAQ

tawk.to User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Principal Consultant
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Free Live Chat Software

    Date: Feb 26 2022

    Summary: Overall I would highly recommend that anyone looking for a high quality, free live chat software consider Tawk.to.

    Positive: Tawk.to is the best free live chat software that I’ve ever utilized. It allows for unlimited users and unlimited chats.

    Negative: One issue I had was an inability to move the chat bubble from one side of the website window to the other side.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Director of Sales
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    tawk.to is a robust live chatting tool

    Date: Nov 09 2020

    Summary: I no longer take time to visit the market since tawk.to makes everything easy from live chatting to lead development.

    Positive: With tawk.to, it has been easy for me to communicate with clients that visit our company website as we have connected them both.

    Negative: The integration process was overwhelming, though customer support never failed us.

    Read More...
  • Name: Holly C.
    Job Title: Executive Administrator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Customer Messaging software that we have integrated with our Website

    Date: Nov 29 2020

    Summary: Overall: it has been a game changer to communicate with customers, which has improved sales across the entire corporation.

    Positive: I like that tawk.to gives me the ability to communicate effectively with customers directly from the company website.

    Negative: tawk.to however is hard to integrate with website- this is the only thing that I do not like about tawk.to.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Decent for Free

    Date: May 24 2020

    Summary: It's good if you need a free tool. But I wouldn't pay for it though but that's me. There's better options.

    Positive: They have a free tier that works well. But i wasn't a fan of it with the lack of options available.

    Negative: Very simple tool. Need more customizable visual options.

    Read More...
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