Best Customer Service Software for Mac of 2025 - Page 8

Chative.IO, a multi-channel messaging platform powered by AI, is a powerful omni-channel platform. With the help of AI and automation, we enable businesses to sell direct through social channels and Shopify. Enjoy unlimited messaging for startup-friendly pricing, and get the mobile application at no extra cost. Plus, we offer a free plan for small businesses with in-app assistance!

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.

HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.

PhaseWare's Tracker is a highly adaptable customer support platform designed for various business needs. It encompasses features such as issue tracking, complaint handling, CRM, time management, SLA compliance, process oversight, and a knowledge base, among others. Offered in both cloud-based and on-premises formats, Tracker enables organizations to gain a comprehensive perspective of customer data, allowing them to optimize resources and enhance efficiency in their operations. This flexibility and depth make Tracker a valuable asset for any business looking to improve its customer service capabilities.

Bloomfire stands out as the frontrunner in knowledge engagement, providing a seamless experience that links teams and individuals to the essential information required for job success. Our cloud-based platform serves as a centralized, searchable hub where users can interact with shared knowledge, fostering the growth of their organization's collective intelligence while enhancing collaboration and efficiency.

VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

EZO AssetSonar is a powerful IT asset management solution designed to deliver real-time visibility across your digital infrastructure. It enables organizations to effectively track and manage hardware, software, and licenses, helping reduce risk, control IT costs, and stay compliant. With features like automated software discovery, license tracking, and normalization, AssetSonar tackles common challenges such as SaaS sprawl, shadow IT, and redundant tools. The platform integrates seamlessly with popular ITSM and endpoint management tools including Jamf, Zendesk, Intune, and SCCM, streamlining workflows and enabling continuous oversight of your IT environment. By automating manual processes and centralizing asset data, AssetSonar empowers IT teams to shift focus from operational tasks to strategic planning. Enhance efficiency, gain full lifecycle visibility, and make informed IT procurement decisions with EZO AssetSonar.

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

Flexible and user-friendly scheduling platform that allows you to manage equipment, labs or meeting rooms, desks, consumables and amenities, people, and provides a wide range reporting & financial capabilities. QReserve: -Set up detailed rules for resource access Book forms for -Collect -Manage your projects -Manage and track consumable resources -Check-in/out bookings & auto cancel late or no-show bookings -Integrate existing Outlook & Google Calendars -Allow on-kiosk book from live maps/floorplans Book from a time slot you choose Invite guests to reservations and request RSVP's -Invoice and process payments -Check-in/out equipment equipped with integrated barcode readers -Access activity, actual usage and capacity data - and much more!

CXONCLOUD, a B2B SaaS, is designed to manage and measure customer satisfaction in just a few clicks. One solution that provides unlimited customer feedback, loyalty, awards and rewards, as well as referral marketing and email automation. It helps businesses deliver a seamless customer experience across all touchpoints. CXONCLOUD improves search and simplifies customer engagement, whether it's feedback or booking. It can automatically recognize customer sentiments and alert any impending negative word of mouth. This all-in-one app automatically measures customers' loyalty and has readymade loyalty campaigns that can be used to engage customers via email and social media. Small businesses can easily get referrals from loyal customers with just a few clicks using the built-in referral marketing campaigns. Loyal customers can be rewarded by QR codes and promo codes, as well as automatic list generation and rewards management modules.

Allegra software delivers a comprehensive approach to project management, allowing users to plan and oversee their projects in a traditional, agile, or hybrid manner, while also supporting the Scaled Agile Framework (SAFe) to facilitate the implementation of agile practices in larger initiatives. It offers premium tools for Agile methodologies such as Scrum and Kanban, enabling the use of backlogs, epics, user stories, sprints, and burn charts, along with seamless integration with platforms like Git, GitLab, and Eclipse to boost software development productivity significantly. The platform features advanced task management capabilities that let you organize various workflows within customizable workspaces. These workspaces can be designed in a hierarchical manner to accommodate different levels, such as postal code areas, product lines, or departmental divisions. Moreover, Allegra's task management software simplifies workflow automation, eliminating the need for programming. With features like automatic email responses, resubmissions, escalations, and approval processes, users can leverage the graphical workflow editor and task engine to easily automate even the most intricate tasks, resulting in enhanced efficiency and effectiveness in project management. The integration of these tools not only streamlines operations but also allows project teams to focus more on strategic objectives rather than mundane administrative tasks.

Automate the capture and display of product and company reviews on your website and social media profiles to increase sales. All your marketing tools, customer reviews, product reviews and visual marketing tools, as well as coupons and SMS, can be found under one roof. Display customer reviews on your website. Your site will come to life when you use authentic photos and videos taken by your customers. Coupons can be used to encourage repeat purchases and increase customer loyalty. Increase your review capture rate by reaching out to customers via SMS messaging. To build trust and drive sales, highlight the voices of your customers on your website and on social media. With on-site displays or social media posts, showcase customer reviews throughout the buying process. Your stars on search engine result pages (e.g. Google) and user-generated content on social media profiles should be shared. To drive new sales through your marketing channels, use content created by customers.

Measure customer experience, such as NPS, CSAT, and CES, and take smart actions based on collected feedback to improve customer experience and business performance. Balance top user experience with the need to have as much relevant data as possible by collecting input from consumers. Through the entire customer journey, the Howazit business logic engine enables advanced customization capabilities.

Giosg is a Sales Acceleration platform that is trusted by more than 1200 companies around the world. Our conversational marketing, sales, and support solutions will help you increase conversions and speed up the lead to deal process.

Iris Works is an intuitive management system for photographers. Save time and get organized with online booking, automated emails, invoicing, contracts, and questionnaires.

LiveAdmins is a leader when it comes to providing live chat software solutions that enhance online visitors experience, customer satisfaction, and the bottom line for businesses of all sizes. Our solutions are available to more than 10 industries and 8 time zones. They are completely customizable and easy to set up. Increase online conversion rates, which in turn increases revenue streams. Improves customer experience online by bridging the gap between businesses and consumers. High-skilled operators and BI-driven software allow you to better understand the needs of your customers.

Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment. Main Features Asset Management Email Integration Customer DataBase Self Service Portal Invoicing & Billing Surveys & Feedback Knowledge Base Alerts/Escalation Contract Management Incident Management Management of Known Issues Service Desk (ITIL ITSM). Ticket Management Help Desk Management Issue tracking

Our flexible and dynamic helpdesk software will make your customer experience memorable. You can improve your personal relationships with your customers and keep them happy. All communication channels should be consolidated to make it easier for agents to organize and provide better support. You can make your helpdesk more productive by tracking recurring issues, managing agents' time, and creating a schedule. All users can be helped with both internal and external set up. Track your prospects across all channels and close more sales faster. To improve team performance, create workflows and integrate your CRM into a single platform. You have complete control over the deployment of your helpdesk on your server infrastructure.

Smartsupp chat allows you to have a personal conversation and make your customers happy. This chat solution is used by 283,000 websites and webshops across Europe. You can view detailed visitor information in our powerful web dashboard. Chat with customers anywhere you are using our mobile apps for Android and iOS. Use automatic messages to engage customers. Get detailed statistics to measure your customer service quality. Visitor recording gives you a better understanding about customer behavior. Your customers are currently browsing your website. Register for a free account at www.smartsupp.com to start chatting with your customers today. Key features Chat box customizable Customer satisfaction rating Automated messages Mobile apps Shortcuts (canned answers) Detailled statistics Integrations with ecommerce platforms Recording of visitors (session replay).

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

AI-infused chat technology opens up new opportunities. WhosOn offers the most advanced chat features, including bots, conversational automation and advanced analytics. All of these features can be deployed in a way that suits your business.

Customers can initiate a tech support session conveniently by either downloading a lightweight application or simply clicking an icon on their desktop, eliminating the need for prior installation. This allows you to gain immediate access to their computer. Once the remote support session concludes, future access is only possible with their explicit invitation, ensuring that your clients enjoy maximum privacy and reassurance. If you happen to be unavailable, customers have the option to set a 12-hour window during which you can connect while the computer remains unattended. Furthermore, you can receive a text message alerting you when a customer is ready for assistance. By selecting a customer from a list, you can access their computer at any time, provided you obtain one-time permission for unattended remote access. This arrangement allows for repeated access as needed. Additionally, customers can leave messages, request to be connected to another team member, or even automatically connect you when you log in. You will be able to view and control your customer’s computer just as if you were sitting right in front of it, creating a seamless support experience. This level of accessibility and flexibility significantly enhances the efficiency of your tech support services.