Best Customer Engagement Software for Startups

We help businesses increase their customer's average spend by 300%. Research shows that repeat customers spend 30% more than one-time buyers. Your recommendation to purchase your more expensive products, memberships, or services is more trustworthy than a one-time buyer. Due to the 20% rule, most franchises don't know what the majority of customers think about them. Close to 20% of customers will respond when asked to review their experience on an online review site. We wanted to know why. We discovered that customers were reluctant to share their experiences with your business online. It's not personal. It's time for personalization. Close to 80% of customers will give feedback if you ask them. Why? Because it's personal, and it's relational. Our platform captures the sentiments of the 80% and lets you know where your business stands with customers.

You can effortlessly connect with your customers, wherever, whenever, and however you want. Interactions Intelligent Virtual assistant makes it easier than ever to communicate with your customers and get things done. We are changing the way customers interact with us by combining the most advanced Conversational AI technologies with human understanding. Our Intelligent Virtual Assistant allows customers to speak or text naturally, in their own words, creating a seamless customer experience from beginning to end. Intelligent Virtual Assistants, or IVAs, provide modernized customer service that is not only conversational but also personal. Interactions IVAs powered by Conversational AI allow customers to speak as naturally as they would with a person, reducing frustrations often associated with automated solutions. Interactions IVAs are able to hear customers' words even in the presence of background noise, accents and poor connections.

Maximize and increase customer returns at all points of the customer journey. Automated customer interactions can help you create loyalty programs that generate incremental revenue. Bespeak helps small to medium businesses harness the power and potential of mobile to maximize their existing customer relationships. You can increase in-person sales and quickly pivot operations to limit in store contact. To increase your chances of interaction, response and ROI, build out your customer database that includes mobile phone numbers. To increase customer engagement and drive revenue, showcase specials, events, and new products.

eGain™, the industry's best omnichannel customer engagement software suite, is rated #1 by analysts. eGain Solve is rated #1 by analysts and trusted worldwide by the largest brands. It helps businesses design and deliver connected customer journeys that are smart and connected across social, web, and contact centres. You can sell smarter, do better, and learn more. eGain Solve™, the industry's best-selling unified customer engagement and knowledge management suite, is available. It consists modular, best-of breed applications that are built on a unique customer engagement hub platform, eGain CEH™ Platform. This platform combines 360-degree customer context, intelligent guidance and actionable knowledge to improve every customer interaction. The platform's web-services-based architecture allows for rapid innovation and expansion of customer engagement capabilities.

BrightInfo's self learning JARGON™, algorithm analyzes your website pages to determine your content assets. JARGON™, which tracks visitors' behavior and compares it to crowd behavior, presents each visitor with the most relevant content in your content pool. This is all done completely automatically, and all in real-time. Many marketers love to increase their conversion rate by 5% to 6. BrightInfo believes that the glass is half-empty. Visitors to a website, potential customers, leave without engaging with it. They don't find the website relevant. This is odd, as they have come to the website for a reason. Visitors arrive at your website via different channels and industries. They have specific needs and are at different stages of the buying process. Each visitor behaves differently depending on their personality and attention span. It is difficult to imagine that one website could fit all of them.

We reduce your time-to-market by providing pre-built templates and countless integrations. Customers have high expectations and the traditional method of building digital experiences cannot keep up with them. You need a platform that makes it easy for you to create highly personalized digital experiences. Lumavate allows you to seamlessly integrate your existing tech stack to create engaging, data-driven digital experiences that are relevant for your customers, employees, or partners.

Rethink your Employee Training Program. A step-by-step, personalized online training program will help you train your employees. You can lower your training costs and increase your employees' productivity. Employee training is more effective when it's simple and engaging. You can guide and support each employee in real-time by creating a customized training plan. Reduce Training Time and Costs - Transform your corporate training from face-to-face to online, engaging training. This will also reduce training costs. You can measure and analyze your training program online. Get feedback and status updates at every stage. With each training walkthrough, you can access aggregated analytics.

Our API allows you to connect all of your customer touchpoints into one platform. Our API makes customer service part and parcel of the customer journey. It bridges the gap between online & offline. To ensure that you only collect data that is relevant for the customer's interaction, define what data you will collect by brand and channel. A personalized microsite is automatically generated for each customer. This allows the customer to view their history, redeem coupons, receive offers, benefit, update their profile, and much other information. Customers can access their data anywhere and anytime in a secure, convenient way. Track the number of new customers signed up by country and brand, branch, or channel. To link customers to transactions, assign KPIs to your staff and track the progress in real-time. Based on the data collected, view full demographics of your customers.

SessionM's customer loyalty and engagement platform powers personalized and rewarding experiences. It is used by some of the largest brands in the world, including those that specialize in Restaurants, Retail and Consumer Goods. You can create a unique loyalty experience that drives high-value customer behavior and provides valuable data about customer preferences and analytics. Flexible functionality allows you to create unique loyalty programs and personal experiences. Responding to customer signals across all channels and at any time is a way to win critical moments. Machine-learning, real time decisioning and the ability to engage customers across all channels to provide smarter customer interactions. SessionM's technology collects real-time and batched data from multiple channels to create a database of 360-degree customer profiles, which can be used to make decisions for all systems.

Global SMS/RCS and voice-cloud communications allow you to deliver timely, personalized information. Get a deeper understanding of customers using actionable global phone numbers and subscriber data intelligence. TeleSign's Messaging API allows you to code once and send messages to your customers at scale. It also supports waterfall delivery between channels. TeleSign Messaging API supports SMS, RCS and WhatsApp, allowing you to create secure digital communications that can connect you with customers around the globe. Integrate a single MessagingAPI to send secure, reliable SMS, RCS, and WhatsApp messages directly to your customers. You can choose one or all of these channels to expand your programmable messaging strategy. Reach more customers through 120+ optimized points of presence and 700+ direct to-carrier routes

SendJim now offers direct mail services to every door. SendJim now offers door-to-door direct mail services. Maximize the value of your existing customers and turn them into raving fans. Hyper-targeting your audience will help you get the leads that you need. Create long-lasting connections with your clients in order to increase ticket sales. Checklist to determine which stage of your business you are in. The KPIs and system requirements for each stage of business are identified. Outlines the steps to take your business to the next level.

What is the app for? Hey,Listen! Companies can easily get feedback and ideas from clients. Clients can comment on and like ideas so that the company can know which ideas are most popular with its users. Why would you need it? It is essential if your company needs to quickly collect feedback from customers/users or discover which features/ideas are most popular among clients in order to implement them first. Who is it for? Software developers, small businesses, and marketers/product managers. What makes it stand out among the crowd? It's very easy to set it up. Sign up, create a board and send the link out to your clients. We only care about getting feedback from our clients. What's next? If the project is successful, we will listen to our clients and find out what their next steps are. But for now, we have the roadmap view, idea searching, and ideas grouping.

With 24/7 coverage, you can instantly grow, retain, or engage your customer base. It is fully automated so that you can focus on what really matters. True Lark (formerly FrontdeskAI), offers an AI assistant named Sasha. Sasha can respond to missed calls via text and provide quick, compassionate responses 24/7. It's all fully automated so you don’t even have to lift one finger. Technology should match your business model, not vice versa. You have the freedom to organize your business in your own way. Sasha manages your website and can help you answer questions, book classes, appointments, or connect with new clients. Matching clients with the right pricing option, service and voice in your brand's voice will increase revenue and retention.

Improve customer retention and loyalty by improving the experience in real time with visibility into performance. You can escalate and correct situations as they occur using in-moment feedback. Customers also have problems at the moment. To foster a customer-focused culture and encourage continuous service improvement, share live feedback, benchmarks, and reports with the entire team. Compare results from all locations to establish brand standards. Your front-line staff can understand the customer experience and create action plans based upon real data. To improve employee training's impact, use guest feedback. Focus on the things that matter most to customers. You will be able to make informed decisions about how to improve your customers' experience, including cleanliness, staff friendliness, and food quality.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

The way that brands communicate with their customers and prospects has changed dramatically thanks to the emergence of social media and mobile technology. Brands can become lost in the endless stream of advertisements and lose sight of the ROI of their efforts. Our solutions enable you to create marketing contests that activate your audience and measure concrete results such as recruitments, engagements, conversions, etc. Adictiz Box is a 100% customizable solution that allows you to create marketing contests and games in just a few clicks. Synchronize all your marketing campaigns across all websites, mobile platforms and social media pages. You can track your data and optimize performance in real time. Launch your online games instantly with over 50 game types that are tailored to your marketing goals. Adictiz Ads designs and pilots targeted advertising campaigns that are in line with all performance model.

Personal interaction is key to customer engagement. Inzite is a video, phone, and scheduling solution that enables customer communication. Fully integrated and customized solutions with direct messaging and phone & video calling. Screen sharing and scheduling are all possible. Integration of website, custom widgets, CRM integration. Realtime availability, calendar sync. Custom meeting agendas. Report and analytics.

Marketing and sales software are crucial. Our crowdsourcing technology will improve your communication and cross-selling. Using our crowdsourcing technology, you can simultaneously run A/B testing marketing campaigns and your HR department receives efficiency ideas from employees. AlphaGen can do all of this. AlphaGen offers a variety of contact methods to reach your target audience. We recommend that you use multiple channels to reach your target audience, unless you have restricted access. You can use links to invite customers and employees to take a survey or to submit ideas. Customers can share your public pages to increase engagement. Invite customers and prospects to respond to custom-generated emails from you. AlphaGen handles it all. Perfect for public outreach. QR codes are great for engaging people, from bus stops to restaurant tables. Our social media links can be shared and are compatible with many popular applications. Your campaign will be displayed in the message or feed along with a description of it and a preview image.

You can achieve desired outcomes such as increased basket size, profitability and frequency of in-store visits. Average transaction size increases, and a propensity for purchase. We offer scalable solutions that can be scaled for a variety brands in dynamic markets. Our deep segmentation and targeting engine allows you to build rich customer profiles and create world-class loyalty programs. Our suite of intelligence modules can be used to create a cadence that 'tests, learns and optimizes'. This will ensure you are solving business problems and staying ahead of the rest. Our digital toolkit will help you accelerate your digital transformation. It will allow you to harness all your data and create a CMS that allows you to run personalized, high volume, high frequency marketing campaigns. The pandemic accelerated the shift towards digital experiences in quick-service restaurants. This includes ordering, payment, and personalized rewards.

Camilyo is an integrated marketing platform that is all-in-one and white-labeled. It was created specifically for online service providers, small and medium-sized businesses, and focuses on capturing leads across multiple online channels. Camilyo is an agency-grade multiplatform website builder, eCommerce and social network marketing. It also includes CRM, lead capture modules and a business dashboard. This provides online service providers big and small with a complete suite of digital solutions to use with their SMB clients. Your IYP assets can be monetized and Camilyo can help your SMBs take the lead online. From a one-time, presence-focused website design to ongoing delivery to your SMBs of online leads and transactions, you can transform. Take advantage of the digital revolution for small businesses and take advantage of the enormous opportunity.

Gainsight PX allows you to understand how users use your product, collect feedback and create in-app engagements such as walkthroughs and guides to encourage adoption and onboarding. Visualize how users move through your product. Identify the key areas that are most frequently dropped or where there is low usage of a particular feature or module. Determine which features are associated with high user satisfaction, long-term retention, and high user satisfaction. Analyze the adoption and retention of specific user segments or attributes. In-product engagement can be used to onboard users and drive them to key features. In-app guides can be created to guide users through product setup and highlight core features. Use tooltips, guides, and hotspots for activating new or less-known features. You can create highly personalized engagement experiences by using user characteristics like role, geography, product history, and other factors.

9 out of 10 people don't know what you can do for them. Insights allows organizations to connect their community at scale. Get the credit you deserve by defining key priorities and celebrating your accomplishments. Ask for community feedback and use algorithms to transform answers into actionable insight. You can establish feedback loops by sharing personal updates about impact and pushing notifications about progress. A clean website that reflects your top priorities and key outcomes will replace endless lists of milestones. You can each follow your own issues so you can easily discover what interests your community. Allow goal leaders to be recognized and invite program leaders for updates. You can make performance management more rewarding by posting updates on leading websites and social networks. Get monthly updates from your program leaders on key actions and major accomplishments. Make your participants feel comfortable. Add widgets to your main website by setting up a subdomain.

Get feedback from your customers and listen to their opinions. The feedback form can be used to identify areas that need improvement and improve customer satisfaction. Your website should have a feedback button so that visitors can leave comments while they are browsing it. A comment form allows visitors to leave feedback. This is a great way for customers to engage and improve your business. Customer support should be excellent during and after a sale. You can send your customer a support question using our support form. We will notify you so that you can quickly respond to customers' questions. Sometimes, your website doesn't have the information customers need. Our sales lead form can be added to your website to allow customers to submit a question. It will help you close the sale by being available to answer customers' questions.

Quini offers leaders in the wine and restaurant industry real-time wine tasting sensor and attitude data, analytics and software solutions that improve decision-making and maximize sales. Our proprietary Quini wine rating app allows us to collect data through in-person, virtual and guided wine tastings throughout North America and Australia. Our vast network of followers also gives us access to detailed consumer opinions. Our proprietary algorithms and machine-learning are used to analyze the data and extract relevant information for your markets and target audiences. Our technology allows us to hold regular and blind tastings. Blind tastings give consumers sensory feedback that isn't influenced by price or label, while regular tastings provide insight into brand/product expectations as well as price sentiment.

You can speak to customers one-on-one using personalized, targeted and result-oriented tools. All the tools you need to engage customers with ease using the cloud platform. With powerful engagement tools, you can target customers based upon their behavior. In minutes, you can get real-time analytics and reports that allow for action. Our unique Feed Forward System allows you to get feedback from all channels. We don't charge extra for powerful tools, unlike other companies. Every package offers all-round customer engagement. How do you keep your customers engaged in this online space? How can you make sure your brand, product, or service is remembered by users? What is the best way to inform users about the most recent updates? We can help you think through the above. Our ability to create effective messaging strategies will leave an impression on users' minds.