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Average Ratings 188 Ratings

Total
ease
features
design
support

Average Ratings 3 Ratings

Total
ease
features
design
support

Description

WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty. WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.

Description

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AVImark
Arini
Azure-AD-External-Identities
Cloud9
DentiMax
Denticon
Dentina.Ai
Dentrix Enterprise
HubSpot CMS Hub
HubSpot Customer Platform
IntraVet
MacPractice 20/20
Mailchimp
Microsoft Teams
Oracle PeopleSoft
Provet
Salesforce
SurveyMonkey
TotalMD
Uprise

Integrations

AVImark
Arini
Azure-AD-External-Identities
Cloud9
DentiMax
Denticon
Dentina.Ai
Dentrix Enterprise
HubSpot CMS Hub
HubSpot Customer Platform
IntraVet
MacPractice 20/20
Mailchimp
Microsoft Teams
Oracle PeopleSoft
Provet
Salesforce
SurveyMonkey
TotalMD
Uprise

Pricing Details

$29/location
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

WaitWell

Founded

2020

Country

Canada

Website

www.waitwell.ca

Vendor Details

Company Name

Weave

Founded

2011

Country

United States

Website

www.getweave.com

Product Features

Appointment Scheduling

WaitWell simplifies the process of scheduling and managing appointments by integrating appointment booking with live queue management. Clients can reserve their spots online, via SMS, QR codes, or kiosks, and can join a virtual waitlist if necessary. Appointments are automatically synchronized with Outlook and Google Calendar, and automated reminders through SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows them to oversee both walk-ins and pre-scheduled appointments, monitor wait times, and access insights on cancellations and no-shows. With features like customizable workflows, pre-appointment forms, and support for multiple languages, WaitWell enhances service efficiency across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for customers looking to avoid overcrowded waiting areas and lengthy queues by allowing them to schedule appointments online or enter a virtual line via their mobile devices. Users receive instant updates, reminders, and alerts, keeping them informed about their position in the queue. The platform enhances the experience with convenient check-in options, pre-completed forms, and reduced waiting times, ensuring that each visit is more efficient, quicker, and less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the process of managing employee schedules and customer bookings for organizations. Staff members can easily access their schedules, swap shifts with colleagues, and receive instant notifications. Meanwhile, managers have the ability to monitor attendance, coverage, and busy times through a unified dashboard. By automating the scheduling process and enhancing communication, WaitWell minimizes conflicts and ensures that teams are ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell enhances the management of patient appointments and clinic operations by enabling individuals to schedule, modify, or enter a virtual queue through an online platform or kiosk. Its automated reminder system helps minimize missed appointments, while team members can monitor patient movement, waiting periods, and cancellations from one centralized interface. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell elevates both the patient experience and operational effectiveness of clinics.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell ensures that patients are engaged and updated at every step of their healthcare journey. With features like automated notifications, live updates, and pre-appointment paperwork, the process of booking and checking in becomes seamless. By minimizing wait times and facilitating transparent communication, WaitWell improves patient satisfaction, fosters trust, and elevates the overall experience in healthcare.

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Intake

WaitWell streamlines and speeds up the patient registration process by enabling individuals to fill out pre-registration forms, medical history, consent documents, and insurance details online or through a kiosk prior to their appointments. Automated alerts and immediate notifications keep patients updated about their scheduled visits, minimizing cancellations and alleviating congestion at the front desk. Staff members can oversee patient arrivals, monitor wait times, and control patient flow from a unified dashboard, ensuring a swift check-in for each individual. By digitizing the intake process and integrating it with virtual queue management, WaitWell enhances precision, improves the overall patient experience, and enables healthcare facilities to operate more efficiently and effectively.

Patient Scheduling

WaitWell simplifies the appointment scheduling process for patients, enabling them to conveniently book, modify, or cancel their appointments online, through mobile apps, kiosks, or in person. The platform features automated reminders and notifications to minimize no-show rates and keep patients updated. Healthcare staff can manage and oversee appointments in real time via a centralized dashboard. Additionally, it seamlessly integrates with calendars, facilitates pre-visit form submissions and payments, and supports virtual queue management, all aimed at creating an organized and effective scheduling experience. By enhancing both the patient journey and clinic efficiency, WaitWell assists healthcare providers in minimizing wait times, improving operational flow, and delivering more dependable care.

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

WaitWell revolutionizes conventional waiting lines by creating intelligent, virtual queues that enhance customer satisfaction and streamline operations. Patrons can join the queue from anywhere using their mobile devices, kiosks, or online platforms, and they receive live updates regarding their position in line. Employees benefit from a unified dashboard that tracks arrivals, wait durations, and service progression, enabling them to manage priorities efficiently and alleviate crowding. Automated alerts and transparent communication ensure all parties are kept in the loop, leading to a perception of reduced wait times, improved service delivery, and a more structured atmosphere for both customers and staff.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage and monitor visitors. Visitors have the option to schedule appointments in advance or check in upon arrival through a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts provide visitors with timely updates, while staff members can access real-time information about arrivals and visitor traffic through a unified dashboard. With functionalities such as pre-registration, ID verification, and data analytics, WaitWell guarantees a secure, efficient, and polished experience for all visitors.

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Waitlist

WaitWell allows customers to sign up for a virtual waitlist using their smartphones, kiosks, or online, effectively reducing the need for lengthy queues and overcrowding. Staff members can oversee arrivals instantly, monitor waiting periods, and efficiently prioritize customer service. With automated alerts, customers stay updated, contributing to a more streamlined and organized experience for all involved.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Workflow Automation

WaitWell simplifies essential operational processes to enhance service delivery and minimize manual intervention. The platform automates everything from appointment booking and patient onboarding to managing queues and sending notifications, ensuring that both employees and clients stay updated in real time. Through a unified dashboard, staff can oversee, modify, and refine workflows, while automated reminders, alerts, and pre-populated forms help to minimize mistakes and reduce missed appointments. By combining scheduling, check-in procedures, and virtual queuing, WaitWell boosts operational efficiency, enhances service reliability, and allows staff to concentrate on providing an improved experience for customers and patients.

Product Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Spa

Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Alternatives

Alternatives

Web Tracks Reviews

Web Tracks

Gritware