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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Empower your employees and departments to connect seamlessly through the cloud on any device, at any time, from anywhere. Your customers in the US, UK, Australia, and beyond can reach you without incurring any charges. Utilize top-tier phone system solutions to meet all your communication needs effectively. Within minutes, you can set up a fully-equipped contact center tailored to any number of agents required. The Real PBX offers exceptional quality telephony through its Hosted PBX solution, a cloud-based business phone system that combines all the essential features of traditional VoIP with the unique benefits of cloud technology. Experience this innovative system and transform your business's connectivity like never before. Renowned for providing cloud-based voice calling services, The Real PBX is dedicated to enhancing small and medium businesses globally. Since 2004, The Real PBX has been committed to delivering effective connectivity solutions. No matter your operational structure—whether inbound, outbound, or a combination—you can count on unlimited calling to ensure your business continues to thrive and grow. Embrace superior communication and watch your business flourish in the digital landscape.

Description

Zultys has developed its Integrated Contact Center (ICC) to enhance operational efficiency and effectively manage a large influx of customer calls. This solution is accessible as either a web-based or desktop application and is bundled with features aimed at optimizing workflows and improving customer interactions. ICC has the potential to boost the productivity and performance of customer service teams, regardless of their size or the volume of calls they handle. It intelligently directs incoming calls to agent phone lines based on established criteria and current conditions, allowing calls to either ring all team members or be directed to one individual at a time, depending on preferred working methods. Additionally, callers can be matched with the most suitable representative based on specific requirements, ensuring they receive the best assistance possible. If a customer decides to call back shortly after their initial interaction, they can be connected to the same agent who previously assisted them, eliminating the need for repetitive explanations. Furthermore, the system offers a customizable, real-time overview of all ongoing activities through features like Wallboard and SuperView, providing valuable insights for team management and performance tracking. Ultimately, this comprehensive solution aims to enhance both the efficiency of operations and the overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook No 
SUPERVIEW No 
Wallboard No 

Integrations

Microsoft Outlook Yes 
SUPERVIEW Yes 
Wallboard Yes 

Pricing Details

$12 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

The Real PBX

Founded

2004

Country

United Kingdom

Website

www.therealpbx.com

Vendor Details

Company Name

Zultys

Founded

2001

Country

United States

Website

www.zultys.com/integrated-contact-center/

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Product Features

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Alternatives

Alternatives

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