KrispCall Reviews

Summary: It solves the lack of visibility we used to have into customer conversations. Now coaching is based on real data instead of assumptions, which improves team performance over time.

Positive: For me it’s simple — I can just pull up any call when I need it. If something didn’t go right, I listen to it and use that in training. Saves a lot of back and forth.

Negative: It works fine, No major issues so far. The system has been stable and works as expected.

Summary: I used to switch between tools and manually update call notes, which was time-consuming. Now everything is synced, so I can just focus on the conversation.

Positive: What I like most is that I don’t really have to think about the admin side anymore. I make calls, and everything gets logged in HubSpot automatically. I can also call contacts directly from there, which makes things easier and faster.

Negative: No major issues so far. The experience has been consistent.

Summary: We wanted a phone system that could support both office and remote employees without additional hardware costs, and finally we got it.

Positive: Everything is cloud-based, which means our employees can work from wherever they need to. We don't have to purchase, maintain, or replace desk phones. That flexibility has made managing our communication much easier.

Negative: Nothing worth mentioning at the moment. The platform has been reliable and easy to work with.

Summary: We wanted local numbers in different countries without dealing with separate SIM cards or telecom contracts. KrispCall made the setup simple and helped us expand into new markets without any hassle.

Positive: The call quality is excellent and the greetings sound very professional. Adding a new international number is super quick — we added numbers for three different markets this year and the whole process only took a few minutes each time.

Negative: The hold music choices are a bit limited right now. It would be great if we could upload our own branded audio for customers waiting on hold.

Summary: KrispCall helped us centralize business communication. Before this, our calls and texts were scattered across personal devices and different tools. Now everything is logged automatically, making follow-ups faster and improving team collaboration.

Positive: The UI is modern and not overwhelming like some older VoIP systems. Features like click-to-call, shared numbers, voicemail transcription, and call transfer are genuinely useful in daily work.

Negative: I don't find anything to complain, if i get something then i will tell u

Summary: We deal with international clients daily, and call clarity has been surprisingly good. Even long conversations stay stable, which helps a lot when discussing detailed projects.

Positive: In the last 6 months i've recommended krispcall to 4 different people who asked what i use. 3 of them switched and all 3 are happy. that's the real review right there. the product is solid, the pricing is fair, the call quality is good, and the support is actually helpful. it checks every box i care about and doesn't have any major gaps that would make me hesitate to recommend it.

Negative: Nothing major worth complaining about. Could use more automation features in the future.

Summary: My days were chaotic with missed calls and scattered updates, but krispcall seriously cleaned everything up- now i can reach patients , staffs and departments instantly without the usual stress.

Positive: I am in love with the power dialer feature. I don't have to waste time manually calling each number on my client list cuz it calls them automatically.

Negative: To be honest, I am happy with the Krispcall services.

Summary: Earlier followups were very weak because nobody remembered exact details of calls after few days. now krispcall keeps everything saved so even after long time we can reopen conversation and continue exactly from where we left and that improved customer trust and conversion rate

Positive: We use it daily for outbound sales and it handles calls well most of the time. call recording and logs help us review conversations later. crm sync is helpful because everything updates automatically and saves time for team.

Negative: Sometimes dashboard takes extra time to load when data is heavy.

Summary: Before this we struggled with international communication setup and tracking. now we have virtual numbers for different regions and everything is tracked automatically. this helped us expand without worrying about communication issues.

Positive: Biggest thing for me is speed + clarity. calls connect fast, audio is clean, and we can instantly pull customer history during live calls

Negative: First few days felt little confusing, dashboard has a lot going on and you need time to understand where everything is

Summary: Activity reporting used to be the bane of my life as a manager — reps logging selectively, data being inaccurate, me never really knowing what was happening on the phones. KrispCall's automatic logging solved that entirely. Now I know exactly how many calls each rep made, how long they lasted, and can listen to any of them. Performance management has become so much more objective.

Positive: I'm a sales manager and I live in Pipedrive. The fact that KrispCall integrates natively with it and automatically logs calls to deal records is probably the single feature that sold me. My reps no longer have any excuse for incomplete call history in our CRM, which means when I look at a deal, I have a full picture of every touchpoint. The ability to listen to recorded calls right from within a Pipedrive deal is something I use almost daily for deal reviews.

Negative: I'd love the ability to automatically tag calls based on keywords from the transcript — like if a rep mentions 'pricing' or 'competitor,' having that auto-tag in Pipedrive would be incredible. I know this might be on the roadmap.

Summary: Conversations start warmer, clients feel more comfortable and I have won projects where I am fairly sure the local number played a role in their decision.

Positive: We operate in the UK, Australia and Canada and KrispCall gave us local numbers in all three markets within a few hour.

Negative: i am impressed with the support and feature they provides.

Summary: Dude!!! genuinely happy with this one and i'm not the type to get excited about software lol. but when something makes your day easier without adding new headaches you have to give credit where it's due. KrispCall has been that tool for me and my whole team.

Positive: Fast and knowledgeable support that actually knows the product, easy setup done in minutes, great call quality even internationally, and call recording that's simple and useful every single day.

Negative: everything's been smooth so far, genuinely no complaints from my end

Summary: Made the switch mostly because of pricing and stayed because the product is genuinely good. Small business owners will appreciate how straightforward everything is.

Positive: Been using KrispCall for about 4 months now after leaving RingCentral. Honestly the call quality is comparable but the price difference is significant. Setup was way less complicated. The app doesn't feel bloated like some enterprise tools do.

Negative: Miss a couple of reporting features from our old provider. Nothing critical but noticeable.

Summary: The call quality alone makes this worth it! We sound professional on every single call which builds trust with customers. The reliability means we never worry about technical issues during important conversations. Clients can hear us clearly and we can hear them perfectly. It's made such a difference in our communication effectiveness. Absolutely loving it.

Positive: I'm obsessed with the unified inbox! Everything - calls, texts, voicemails - in one place. No more switching between apps constantly. Everything organized by customer conversation. Can see full communication history instantly. Keeps our whole team perfectly aligned!

Negative: Nothing! This feature is amazing, everything works great for me.

Summary: I'm extremely happy with how this enables remote work. Our distributed team operates like they're in the same office. . Very satisfied with the remote capabilities.

Positive: I'm glad that our remote setup actually functions smoothly now. The mobile app works from anywhere with internet. SMS keeps communication flowing asynchronously.Voicemail transcription works globally. The unified inbox keeps remote team aligned.

Negative: Video calling would complete the remote toolkit. Time zone handling could be better. Still KrispCall deserves 5 star for its service.