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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Collaborate in innovative ways that extend beyond simple video calls. Engage in co-browsing and co-editing across any web application, exchange files, take shared notes, utilize whiteboards, screen share, and participate in video chats, all within a single browser tab. Whether you're modifying a Trello board or updating a Google document, our Shared Browser allows everyone in the session to have control over the web-based applications being accessed. Integrate your preferred web tools into your collaboration space, enabling seamless co-browsing and co-editing experiences, all consolidated within one tab. Tailor your environment by incorporating apps that suit your specific requirements. Need to collaborate on a document? Simply upload it to your workspace. Struggling to remember key action items? Use our notes app to keep everything organized. With RemoteHQ, you'll never misplace files, notes, recordings, or any other important session materials again. Plus, if you forget who participated in your session, there's no need for concern, as we have that covered too! In this way, your collaboration efforts become more streamlined and effective, enhancing productivity across the board.

Description

Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Enghouse Interactive Contact Center No 
Facebook Messenger No 
Google Docs Yes 
Google Workspace Yes 
IBM Cloud No 
NiCE CXone Mpower No 
Puzzel No 
SAP Cloud Platform No 
Salesforce No 
Scrive No 
Sigma No 
Skype No 
SmartTask No 
Sogeti SMART Workspace No 
Teradata VantageCloud No 
Trello Yes 

Integrations

Enghouse Interactive Contact Center Yes 
Facebook Messenger Yes 
Google Docs No 
Google Workspace No 
IBM Cloud Yes 
NiCE CXone Mpower Yes 
Puzzel Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Scrive Yes 
Sigma Yes 
Skype Yes 
SmartTask Yes 
Sogeti SMART Workspace Yes 
Teradata VantageCloud Yes 
Trello No 

Pricing Details

$12.99 per month
$9.99 per month if billed annually
Free Trial No 
Free Version Yes 

Pricing Details

€35 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Mythical Labs

Founded

2019

Country

United States

Website

www.remotehq.com

Vendor Details

Company Name

Vergic

Country

Sweden

Website

www.vergic.com/vergic-engage-platform/

Product Features

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging Yes 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat No 
Real-Time Chat Yes 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting Yes 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat No 
Real-Time Chat Yes 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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