Comm100 Description

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Pricing

Pricing Starts At:
$31.00
Pricing Information:
Live Chat
- Live Chat Startup: $31/agent/month
- Live Chat Plus: $55/agent/month

Omnichannel
- Omnichannel Plus: quote based
- Omnichannel Ultra: quote based
- Custom: quote based

Bot
- Task Bot: quote based
- AI Chatbot Plus: quote based
- AI Chatbot Ultra: quote based
- Voice Bot: quote based
Free Trial:
Yes

Integrations

API:
Yes, Comm100 has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Comm100 Network Corporation
Year Founded:
2009
Headquarters:
Canada
Website:
www.comm100.com
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Media

Comm100 Omnichannel

Comm100 Omnichannel

Comm100 Omnichannel Comm100 Agent Console Comm100 Chat Window Comm100 Reporting Web, Desktop & Mobile App
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Product Details

Platforms
SaaS
Windows
Mac
iPhone
iPad
Android
On-Premises
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
24/7 Live Support
Online

Comm100 Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Comm100 User Reviews

Write a Review
  • Name: Kunal R.
    Job Title: Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Improves user engagement

    Date: Jun 24 2020

    Summary: First-ever user experience is very important for any business. Comm100 helps my business to give the best user experience for the business website. Comm100 is powered with artificial intelligence makes easy to automated engagement with site visitors.

    Positive: Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

    Negative: It lacks some important features like no user ticket system.

    Read More...