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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OpenText™ Core Experience Insights is a cloud-based SaaS solution aimed at enhancing customer engagement through insightful analytics. By consolidating customer event data from various points of interaction, it delivers in-depth analyses that facilitate the management of customer communications from initial engagement to final acquisition. Users can design and implement dashboards customized for the unique requirements of any department or team, incorporating operational metrics that are not limited to specific customer journeys. It allows for the examination of overarching customer behavior trends, enabling organizations to determine the most relevant and rewarding subsequent actions. In addition, the platform centralizes data collected from marketing materials, applications, channels, and devices, providing a unified perspective for critical insights into customer interactions. Furthermore, it evaluates campaign performance with a holistic view of events and interactions, allowing for swift tactical adjustments to align with marketing objectives. This comprehensive approach not only supports real-time decision-making but also fosters a deeper understanding of customer needs and preferences.

Description

Empower your contact centre agents with intelligent customer journey orchestration and conversational guidance. Our clients most-used features: Next Best Action - Make sure agents are recommending the right product or service to every customer, at the right moment in time. Intelligent Conversational Guidance - Guide each of your agents to create the best outcome for every customer and contact point. Behavioural Science - Use data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the ideal customer experience and desired outcome. Simple No-code Interface - Our platform is delivered using a powerful point-and-click interface, reducing the need for expensive specialist resources.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/core-experience-insights

Vendor Details

Company Name

The Modular Analytics Company

Founded

2018

Country

United Kingdom

Website

www.tmac.ai/solutions/customer-journey-orchestration

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Alternatives

Alternatives