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Description
Gather and evaluate customer insights through online surveys measuring CSAT, CES, and NPS. Marcom Robot's customer feedback software simplifies the process of understanding customer sentiment, quantifying loyalty, and uncovering genuine opinions about your products, services, or team interactions. Not all customer feedback solutions are created equal, as Marcom Robot offers essential features, an enjoyable user experience, and budget-friendly pricing options. Additionally, Marcom Robot allows you to utilize both single-question and multi-question surveys for comprehensive feedback collection. This all-encompassing feedback tool enables you to design, initiate, analyze, and respond to customer feedback efficiently. You can create and deploy one-click surveys in just minutes, employing engaging formats like smiley faces, thumbs up/down, star ratings, and more. With our intuitive survey builder, you can develop multi-question surveys that include single-choice, multiple-choice, yes/no, radio buttons, and various other question types. Plus, you have access to ready-made templates for CSAT, CES, and NPS surveys to streamline the feedback process even further. Discover how easy it is to enhance your customer engagement and satisfaction using Marcom Robot's innovative features.
Description
You can easily set up a platform that is intuitive, user-friendly, and cost-effective for your employees. To gauge employee opinion about your company, run an eNPS survey. You can use the data to identify supporters and detractors. Compare engagement scores and user trends to determine if they are in line with the internal benchmarks within your organization. Continuous feedback is collected at regular intervals to obtain authentic data. Use the conversation feature to make appropriate actions. Categorised questions are quick, simple, and engaging, which reduces survey fatigue. Engage heatmaps allow you to take prompt action. Easy customization makes it easy to create, manage, and update employee-friendly survey templates on multiple platforms. Your workforce will love a quick and easy survey experience that takes no more than 5 minutes. Vantage Pulse is a survey tool that can be used by large and small organizations. It allows you to receive feedback that is tailored to your specific departments and teams.
API Access
Has API
API Access
Has API
Integrations
ActiveCampaign
Adobe Marketo Engage
Freshteam
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Azure
Microsoft Office 2021
Microsoft Teams
Okta
Integrations
ActiveCampaign
Adobe Marketo Engage
Freshteam
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Azure
Microsoft Office 2021
Microsoft Teams
Okta
Pricing Details
$16 per month
Free Trial
Free Version
Pricing Details
$2
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Marcom Robot
Country
United States
Website
www.marcomrobot.com/customer-feedback-tool
Vendor Details
Company Name
Vantage Circle
Founded
2011
Country
India
Website
www.vantagecircle.com/products/employee-survey/
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers