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Description

Just a few moments following a customer interaction—be it a service, meeting, or installation—it’s essential to promptly assess how satisfied the customer is. Many businesses globally rely on common satisfaction ratings for this purpose. The process of evaluating your staff has become significantly more straightforward. Streamline your operations and base your decisions on concrete data. All of your Google reviews are conveniently gathered in one location, facilitating your tasks. With InputKit, you can efficiently view and address customer feedback, which includes a summary of the interaction alongside the client’s contact details. This approach not only enhances your responsiveness but also fosters stronger relationships with your clients.

Description

Survicate is a Customer Feedback Platform built to help teams collect, analyze, and act on customer feedback. Run targeted surveys on your website, in-product, in mobile apps, and via email, triggered by user behavior and synced with your CRM, helpdesk, or product analytics stack. Bring in feedback from 15+ sources such as support tickets, call transcripts, and App Store reviews, and let Research Hub, our AI research repository, analyze it automatically. Ask AI Research Assistant anything and get answers grounded in real customer responses. Survicate MCP lets you use your feedback inside Claude, ChatGPT, or Cursor: check results, read research summaries, start Research Hub projects, and build surveys without leaving the chat. Turn insights into action with 45+ native integrations, including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack. Trusted by product managers, researchers, and CX teams who rely on feedback to guide their decisions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
Braze No 
Customer.io No 
Fullstory No 
Gong No 
Google Cloud BigQuery No 
Google Sheets No 
Integry No 
Klaviyo No 
Pipedrive No 
Productboard No 
RubberDuck Yes 
RudderStack No 
Salesforce No 
Segment No 
Uxcam No 
Zapier No 
Zendesk No 
Zoho Campaigns No 
iPresso No 

Integrations

ActiveCampaign Yes 
Braze Yes 
Customer.io Yes 
Fullstory Yes 
Gong Yes 
Google Cloud BigQuery Yes 
Google Sheets Yes 
Integry Yes 
Klaviyo Yes 
Pipedrive Yes 
Productboard Yes 
RubberDuck No 
RudderStack Yes 
Salesforce Yes 
Segment Yes 
Uxcam Yes 
Zapier Yes 
Zendesk Yes 
Zoho Campaigns Yes 
iPresso Yes 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

InputKit

Founded

2017

Country

Canada

Website

inputkit.io

Vendor Details

Company Name

Survicate

Founded

2013

Country

Poland

Website

survicate.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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