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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Just a few moments following a customer interaction—be it a service, meeting, or installation—it’s essential to promptly assess how satisfied the customer is. Many businesses globally rely on common satisfaction ratings for this purpose. The process of evaluating your staff has become significantly more straightforward. Streamline your operations and base your decisions on concrete data. All of your Google reviews are conveniently gathered in one location, facilitating your tasks. With InputKit, you can efficiently view and address customer feedback, which includes a summary of the interaction alongside the client’s contact details. This approach not only enhances your responsiveness but also fosters stronger relationships with your clients.

Description

Empower your teams to combat customer attrition and discover avenues for growth by equipping them with actionable data. Make timely and appropriate decisions, regardless of your customers' locations. With solutions tailored for every phase of the customer experience—including digital interactions, customer support, onsite engagement, and account management—you possess the necessary resources to enhance the effectiveness of your customer experience (CX) initiatives throughout your organization. Engage with customers where they are and gather immediate feedback during critical interactions. By integrating various channels and data sources into a single platform, you will gain a holistic understanding of customer sentiments and experiences. The Reptrics survey tool enables you to gather insights on customer opinions and satisfaction through widely used survey methods. Additionally, Reptrics automatically directs suggested actions to the relevant teams within their existing tools, facilitating timely improvements in customer satisfaction and loyalty. This streamlined approach not only enhances customer retention but also fosters a culture of continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AskNicely No 
Chargebee No 
Copper No 
Exact No 
Freshdesk No 
Freshsales No 
Google No 
Help Scout No 
IBM Targetprocess No 
Jira No 
Jira Service Management No 
Microsoft Dynamics 365 No 
Mixpanel No 
Pendo No 
Pipedrive No 
QuickBooks Online No 
Slack No 
Spiro No 
Stripe No 

Integrations

AskNicely Yes 
Chargebee Yes 
Copper Yes 
Exact Yes 
Freshdesk Yes 
Freshsales Yes 
Google Yes 
Help Scout Yes 
IBM Targetprocess Yes 
Jira Yes 
Jira Service Management Yes 
Microsoft Dynamics 365 Yes 
Mixpanel Yes 
Pendo Yes 
Pipedrive Yes 
QuickBooks Online Yes 
Slack Yes 
Spiro Yes 
Stripe Yes 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

InputKit

Founded

2017

Country

Canada

Website

inputkit.io

Vendor Details

Company Name

Reptrics

Country

United States

Website

www.reptrics.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

NPS

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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