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Description
Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.
Description
The Customer Knowledge System (CKS) offered by Content Guru serves as a comprehensive CRM tool that aids organizations in efficiently managing knowledge, cases, and ticketing processes. By blending essential CRM functionalities, CKS integrates smoothly into an organization’s communication framework, ultimately enhancing customer engagement and satisfaction. This versatile application can function independently or be easily added to an organization’s existing storm systems, facilitating a rapid implementation process. Designed to be accessed via a web browser, CKS allows users to retrieve information from anywhere at any time, enabling seamless remote work and mobility akin to being at a physical office. Additionally, the platform provides users with the ability to view complete interaction histories for specific contacts in the DTA, which helps in analyzing customer relationships, identifying recurring problems, and simplifies the process for Supervisors to assess customer interactions quickly. Overall, CKS not only improves operational efficiency but also fosters a deeper understanding of customer needs and behaviors.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Salesforce
Booking.com
Foursquare
Glassdoor
Hg Mercury CRM
Instagram
Marketo
Meltano
Microsoft Access
Integrations
Microsoft Dynamics 365
Salesforce
Booking.com
Foursquare
Glassdoor
Hg Mercury CRM
Instagram
Marketo
Meltano
Microsoft Access
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
InMoment
Founded
2002
Country
United States
Website
inmoment.com
Vendor Details
Company Name
Content Guru
Country
United Kingdom
Website
www.contentguru.com/product/customer-knowledge-system/
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management