storm Customer Knowledge System (CKS) Description
Storm Customer Knowledge System (CKS), Content Guru's CRM software, provides organizations with a user-friendly, streamlined knowledge management, case management, and ticketing solution. CKS integrates seamlessly into an organization's entire communications infrastructure to offer enhanced customer engagement and experiences. CKS can be used as a standalone solution or added to an organization's existing storm infrastructure. The browser-based application allows users to access all stored data from any location, at any time. This allows them to work remotely and on the go as easily as if they were physically present in the office. The DTA allows users to view all interactions with a contact, which allows them to understand their relationship with customers and any recurring issues. Supervisors can also quickly review engagements.
storm Customer Knowledge System (CKS) Alternatives
elevio
Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge.
We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs.
Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product.
Is your team utilising Knowledge Centred Service (KCS)?
Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be.
It is based on user feedback and data analysis and serves as the backbone for user education.
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K-Fuze CMS
K-Fuze CMS, a unique Customer Management System, is a customer-oriented online self-help system that combines website creation/management, customer relationships management, knowledge/content management, and website management. K-Fuze CMS can be installed on-premise or cloud-based for enterprise installations. K-Fuze CMS is ideal for organizations looking for a complete customer care solution that can handle all client interactions. All types of customer interactions can be managed with a complete incident and ticket management system. You can organize, manage, and share FAQ's as well as documents, files, multimedia, rich-text content, documents, and files. K-Fuze CMS can be used by both small and large enterprises. All K-Fuze CMS apps are hosted on the Microsoft Azure cloud. This environment offers high availability, scalability, and redundancy.
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storm Cloud Contact Center
Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.
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Capsule
Smart, simple online CRM. You can build stronger customer relationships, increase sales, and save time. Organize all your customer information in one place. You can track conversations, see the history, and provide more personal experiences. You can tailor your sales pipeline to suit your sales process and spot deals that need your attention or are about to land. With our insightful reports, you can easily identify the activities that have the greatest impact on your sales figures and make better business decisions. You can use Shape Capsule to organize your teams and ensure they only see what they need. Report on their progress and focus their activity. Capsule integrates seamlessly with popular apps such as G Suite and Mailchimp. Capsule Mobile provides caller ID and reminds to save a note in your CRM every time you call. All Capsule features are available on Android and iPhone.
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Integrations
Company Details
Company:
Content Guru
Headquarters:
United Kingdom
Website:
www.contentguru.com/product/customer-knowledge-system/
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
In Person
Customer Support
Phone Support
24/7 Live Support
Online
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