storm Customer Knowledge System (CKS) Description
Storm Customer Knowledge System (CKS), Content Guru's CRM software, provides organizations with a user-friendly, streamlined knowledge management, case management, and ticketing solution. CKS integrates seamlessly into an organization's entire communications infrastructure to offer enhanced customer engagement and experiences. CKS can be used as a standalone solution or added to an organization's existing storm infrastructure. The browser-based application allows users to access all stored data from any location, at any time. This allows them to work remotely and on the go as easily as if they were physically present in the office. The DTA allows users to view all interactions with a contact, which allows them to understand their relationship with customers and any recurring issues. Supervisors can also quickly review engagements.
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