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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At Equinox, we have revolutionized the innovative approach of proactive live chat, which not only captivates SaaS prospects and users but also ensures their ongoing satisfaction as loyal, paying customers. By adopting our solutions, you can amplify your qualified leads by ten times without incurring additional costs to boost your visitor traffic! Moreover, Equinox guarantees to match or exceed your customer satisfaction metrics within 90 days, or you won’t owe us a dime! We understand your struggles. Although your customer satisfaction ratings should be elevated, the lack of sufficient support representatives hampers timely responses. Your internal agents are feeling overwhelmed due to the sheer volume of incoming tickets and chat inquiries. Moreover, merely relying on reactive chat is insufficient for genuinely connecting with your website visitors and clients as you ought to. As a result, you could be overlooking countless positive customer interactions each month, which are crucial for reducing churn and achieving your financial targets. This is precisely where Equinox steps in to make a difference. By partnering with us, you can transform your customer engagement strategy and drive meaningful results.

Description

Delegating live chat client management and technical support allows businesses to focus on their primary tasks and operations. By leveraging our expertise and support, you can elevate your customer service to new heights. Our customized and affordable packages are designed based on the number of agents you may need for your services, whether charged hourly, per visit, or monthly. Outsourcing your live chat needs to us can result in cost savings of approximately 45-50%. Moreover, utilizing our outsourced live chat support services can significantly increase visitor traffic, thereby boosting your potential customer base. We oversee the entire live chat experience, from installing the chat software to managing updates and maintenance, as well as selecting and training dedicated and skilled personnel. This comprehensive approach ultimately enhances both the quality of customer service and the overall customer experience, ensuring that your clients receive the support they deserve. By choosing us, you can not only improve efficiency but also build stronger relationships with your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CSS No 
CakePHP No 
Drupal No 
Gorgias Yes 
HTML No 
Joomla! No 
Keap Yes 
Klipfolio Yes 
MySQL No 
PHP No 
Salesforce No 
Sugar Connect No 
WordPress No 
jQuery No 

Integrations

CSS Yes 
CakePHP Yes 
Drupal Yes 
Gorgias No 
HTML Yes 
Joomla! Yes 
Keap No 
Klipfolio No 
MySQL Yes 
PHP Yes 
Salesforce Yes 
Sugar Connect Yes 
WordPress Yes 
jQuery Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Equinox Agents

Country

United States

Website

equinoxagents.com

Vendor Details

Company Name

Technosys IT Management

Country

India

Website

www.technosysmanagement.com/live_chat.php

Product Features

Product Features

Alternatives

Alternatives