Helpware Reviews

RemotePeople helps businesses build international teams through Employer of Record services, recruitment and workforce administration in 150+ countries. Founded in 2018 and based in New York, RemotePeople combines a web platform with dedicated account managers and in-country HR expertise. With EOR, RemotePeople handles local employment contracts, onboarding, payroll, tax administration and statutory benefits while clients manage employees' daily work. EOR Global starts at $499 per employee/month; your rate is confirmed in your quote. EOR Select starts at $199 per employee/month for selected countries and qualifying employee salary ranges. Country and salary conditions apply. Salaries and statutory employer costs are additional; availability and terms vary by country. In-house recruitment and executive search help companies source talent before hiring. Recruitment + EOR costs 2% of annual salary each month for recruitment, plus the EOR fee. Other services include Global Payroll, US Payroll, Contractor Management, Contractor of Record and US PEO. RemotePeople also supports global benefits, equity, visas and immigration, company incorporation, ongoing entity management and transfers from EOR to a client's own entity. Optional support includes employment contracts, legal assistance, background checks, compliance audits, equipment, workplace services, expenses and offboarding. AI Command Center accepts natural-language requests for onboarding, payroll, leave, expenses and contract changes, with expert review of high-impact actions and an audit trail. Employee self-service brings payslips, documents and requests into one platform. Request a demo or country-specific quote; no free trial is offered.

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.