Click and Chat Description
Our agents are available to engage your customers 24/7. We encourage them to chat, text or email, answer their questions and help them buy! You have full access to our chat software, so you can answer any chats or text messages whenever you wish. Our robust, enterprise-grade customer engagement platform and marketing analytics platform are available to all customers. You can view who is visiting your site, invite them chat or text, create skill groups and routing rules to your agents and departments, and view over 50 reports. Our highly skilled and professional agents can help you whenever you are not available. Never miss an opportunity to meet with a customer! To capture the attention of your website visitors, send personalized greetings and pop up invites. Be sure to include their history and interests. Customer feedback can improve customer satisfaction and the quality your agents' conversations.
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- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.